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A new scale to measure customer’s expectations about service dimensions: Application to the hotel service

Mara Franco

Mara Franco

CiTUR Madeira, University of MadeiraFunchal, Portugal
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Franco, Mara
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Raquel Meneses

Raquel Meneses

Faculty of Economics, Porto University, LIAAD INESC TECPorto, Portugal
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Meneses, Raquel
  
Dec 31, 2024
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Published Online: Dec 31, 2024
Page range: 312 - 331
Received: Feb 22, 2024
Accepted: Nov 28, 2024
DOI: https://doi.org/10.2478/ejthr-2024-0023
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© 2024 Mara Franco et al., published by Sciendo
This work is licensed under the Creative Commons Attribution 4.0 International License.
Language:
English
Publication timeframe:
2 times per year
Journal Subjects:
Business and Economics, Business Management, Business Management, other, Industries, Tourism, Hospitality, Travel, Event Industry, Leisure Industry, Sports and Recreation, Sports and Recreation, other
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