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Journals
System Safety: Human - Technical Facility - Environment
Volume 7 (2025): Issue 1 (December 2025)
Open Access
Mass Catering Service Quality as a Determinant of Customer Satisfaction in the Tourism Sector
Marcin Zawada
Marcin Zawada
Czestochowa University of Technology
Poland
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Zawada, Marcin
and
Anna Szczyrba
Anna Szczyrba
Faculty of Public Health in Bytom, Medical University of Silesia
Katowice, Poland
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Szczyrba, Anna
Sep 10, 2025
System Safety: Human - Technical Facility - Environment
Volume 7 (2025): Issue 1 (December 2025)
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Published Online:
Sep 10, 2025
Page range:
99 - 107
Received:
Jul 18, 2025
Accepted:
Jul 29, 2025
DOI:
https://doi.org/10.2478/czoto-2025-0010
Keywords
quality of services
,
customer satisfaction
,
sightseeing tours
,
mass catering
,
tourism management
,
tour operator
© 2025 Marcin Zawada et al., published by Sciendo
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
Zawada, Marcin
Czestochowa University of Technology
Poland
Szczyrba, Anna
Faculty of Public Health in Bytom, Medical University of Silesia
Katowice, Poland