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Conference Quality Production Improvement – CQPI
Volume 2 (2020): Issue 1 (October 2020)
Open Access
Application of the CSI Method to Study and Improve the Quality of Internet Access Service – Case Study
Michał Molenda
Michał Molenda
Silesian University of Technology
Poland
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Molenda, Michał
Oct 27, 2020
Conference Quality Production Improvement – CQPI
Volume 2 (2020): Issue 1 (October 2020)
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Published Online:
Oct 27, 2020
Page range:
36 - 43
Received:
Jun 22, 2020
Accepted:
Sep 03, 2020
DOI:
https://doi.org/10.2478/cqpi-2020-0005
Keywords
CSI
,
quality
,
quality management
,
customer satisfaction index
© 2020 Michał Molenda, published by Sciendo
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.
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