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The Use of the Kano Model to Enhance Customer Satisfaction

Laura Južnik Rotar

Laura Južnik Rotar

Faculty of Business, Management and InformaticsNovo mesto, Slovenia
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Južnik Rotar, Laura
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Mitja Kozar

Mitja Kozar

Velenje, Slovenia
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Kozar, Mitja
  
Dec 08, 2017
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Published Online: Dec 08, 2017
Page range: 339 - 351
Received: Mar 15, 2017
Accepted: Jul 11, 2017
DOI: https://doi.org/10.1515/orga-2017-0025
Keywords
© 2017 Laura Južnik Rotar et al., published by De Gruyter Open
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.
Južnik Rotar, Laura
Faculty of Business, Management and InformaticsNovo mesto, Slovenia
Kozar, Mitja
Velenje, Slovenia
Language:
English
Publication timeframe:
4 times per year
Journal Subjects:
Business and Economics, Business Management, Management, Organization, Corporate Governance
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