<abstract xmlns="http://www.w3.org/1999/xhtml"><p>Though the individual’s resistance is very often considered a significant barrier to BPM success, the literature on that topic is quite scarce. With the aim to shed light on this topic, we have conducted research of a Croatian insurance company. We examined the impact of individual’s resistance regarding BPM initiative using the theory of reasoned action. Structural equation model was developed using the data collected by the survey among company employees. The results indicate that subjective norms are positively related to the individual’s resistance regarding BPM initiative, while positive initial belief regarding BPM initiative tends to decrease the probability of resistance to change.</p></abstract>

Though the individual’s resistance is very often considered a significant barrier to BPM success, the literature on that topic is quite scarce. With the aim to shed light on this topic, we have conducted research of a Croatian insurance company. We examined the impact of individual’s resistance regarding BPM initiative using the theory of reasoned action. Structural equation model was developed using the data collected by the survey among company employees. The results indicate that subjective norms are positively related to the individual’s resistance regarding BPM initiative, while positive initial belief regarding BPM initiative tends to decrease the probability of resistance to change.

Individual’s Resistance Regarding BPM Initiative: Case Study of the Insurance Company

Naše gospodarstvo/Our economy

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

Though the individual’s resistance is very often considered a significant barrier to BPM success, the literature on that topic is quite scarce. With the aim to...

Individual’s Resistance Regarding BPM Initiative: Case Study of the Insurance Company

Published Online: Dec 27, 2017

Page range: 29 - 39

Received: Jun 01, 2017

Accepted: Aug 01, 2017

DOI: https://doi.org/10.1515/ngoe-2017-0021

Keywords
business process management, theory of reasoned action, individual’s resistance, insurance company, change management, Croatia

© 2017 Mirjana Pejić Bach et al., published by De Gruyter Open

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

Individual’s Resistance Regarding BPM Initiative: Case Study of the Insurance Company

Published Online: Dec 27, 2017

Page range: 29 - 39

Received: Jun 01, 2017

Accepted: Aug 01, 2017

DOI: https://doi.org/10.1515/ngoe-2017-0021

Keywordsbusiness process management, theory of reasoned action, individual’s resistance, insurance company, change management, Croatia

© 2017 Mirjana Pejić Bach et al., published by De Gruyter Open

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

Keywords
business process management, theory of reasoned action, individual’s resistance, insurance company, change management, Croatia