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Naše gospodarstvo/Our economy
Volume 63 (2017): Issue 4 (December 2017)
Open Access
Individual’s Resistance Regarding BPM Initiative: Case Study of the Insurance Company
Mirjana Pejić Bach
Mirjana Pejić Bach
University of Zagreb, Faculty of Economics & Business
Croatia
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Pejić Bach, Mirjana
,
Vesna Bosilj Vukšić
Vesna Bosilj Vukšić
University of Zagreb, Faculty of Economics & Business
Croatia
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Bosilj Vukšić, Vesna
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Dalia Suša Vugec
Dalia Suša Vugec
University of Zagreb, Faculty of Economics & Business
Croatia
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Suša Vugec, Dalia
Dec 27, 2017
Naše gospodarstvo/Our economy
Volume 63 (2017): Issue 4 (December 2017)
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Published Online:
Dec 27, 2017
Page range:
29 - 39
Received:
Jun 01, 2017
Accepted:
Aug 01, 2017
DOI:
https://doi.org/10.1515/ngoe-2017-0021
Keywords
business process management
,
theory of reasoned action
,
individual’s resistance
,
insurance company
,
change management
,
Croatia
© 2017 Mirjana Pejić Bach et al., published by De Gruyter Open
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.