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Systemic Improvement of Management: Case Analysis of a Company Evaluating Quality Costs

Ramunė Šepetienė

Ramunė Šepetienė

Kokybės vadybos magistrantė, Vadybos katedra, Ekonomikos fakultetas, Vilniaus universitetas. Saulėtekio al. 9, II rūmai, LT-10222Vilnius, Lithuania
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Šepetienė, Ramunė
, 
Rasa Čiubrinskienė

Rasa Čiubrinskienė

Vadybos administratorė, Kardiologijos institutas, Lietuvos sveikatos mokslų universitetas. Adresas: Sukilėlių 15, LT-50157Kaunas, Lithuania
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Čiubrinskienė, Rasa
 and 
Juozas Ruževičius

Juozas Ruževičius

habil. dr., profesorius, Vadybos katedra, Ekonomikos fakultetas, Vilniaus universitetas. Adresas: Saulėtekio al. 9, II rūmai, LT-10222Vilnius, Lithuania
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Ruževičius, Juozas
  
Jul 01, 2017
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Published Online: Jul 01, 2017
Page range: 153 - 167
Received: Mar 01, 2017
Accepted: May 30, 2017
DOI: https://doi.org/10.1515/mosr-2017-0009
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© 2017
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

The article presents analysis of scientific literature review and the example of practical calculation of quality costs. Attention is paid to the demand of structuring company’s costs through the correlation of its quality costs and maturity of quality in the context of standardisation of services.

Language:
English
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2 times per year
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Business and Economics, Business Management, Marketing, Sales, Customer Relations, Management, Organization, Corporate Governance, Business Development, Change Management, Cooperation, Human Resources, Labor Practice, Job and Career
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