Identification of Key Determinants of Satisfaction of Users of Electronic Banking Services

Published Online: Jul 26, 2016

Page range: 301 - 321

Received: Sep 22, 2015

Accepted: Mar 23, 2016

DOI: https://doi.org/10.1515/ethemes-2016-0015

Keywords

quality of services, satisfaction, electronic banking, SERVQUAL model

© 2016

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.