Identification of Key Determinants of Satisfaction of Users of Electronic Banking Services

Publicado en línea: 26 jul 2016

Páginas: 301 - 321

Recibido: 22 sept 2015

Aceptado: 23 mar 2016

DOI: https://doi.org/10.1515/ethemes-2016-0015

Palabras clave

quality of services, satisfaction, electronic banking, SERVQUAL model

© 2016

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.