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Economic Themes
Volume 54 (2016): Issue 2 (June 2016)
Open Access
Identification of Key Determinants of Satisfaction of Users of Electronic Banking Services
Dragana Gašević
Dragana Gašević
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Gašević, Dragana
,
Marija Vranješ
Marija Vranješ
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Vranješ, Marija
and
Dragana Drinić
Dragana Drinić
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Drinić, Dragana
Jul 26, 2016
Economic Themes
Volume 54 (2016): Issue 2 (June 2016)
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Published Online:
Jul 26, 2016
Page range:
301 - 321
Received:
Sep 22, 2015
Accepted:
Mar 23, 2016
DOI:
https://doi.org/10.1515/ethemes-2016-0015
Keywords
quality of services
,
satisfaction
,
electronic banking
,
SERVQUAL model
© 2016
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.
