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Journals
European Journal of Tourism, Hospitality and Recreation
Volume 7 (2016): Issue 1 (May 2016)
Open Access
The impact of other customers and gender on consumer complaint behaviour in the Ecuadorian restaurant setting
Alei (Aileen) Fan
Alei (Aileen) Fan
,
Hubert B. Van Hoof
Hubert B. Van Hoof
,
Sandra Pesantez Loyola
Sandra Pesantez Loyola
,
Sebastián Calle Lituma
Sebastián Calle Lituma
and
Marlene Jaramillo Granda
Marlene Jaramillo Granda
| May 26, 2016
European Journal of Tourism, Hospitality and Recreation
Volume 7 (2016): Issue 1 (May 2016)
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Published Online:
May 26, 2016
Page range:
21 - 29
Received:
Jun 25, 2015
Accepted:
Oct 05, 2015
DOI:
https://doi.org/10.1515/ejthr-2016-0003
Keywords
Customer complaint behaviour
,
Impression management
,
Cultural orientation
,
Gender
,
Ecuador
© 2016
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.
Alei (Aileen) Fan
Penn State School of Hospitality Management, University Park, PA 16802, USA
Hubert B. Van Hoof
Penn State School of Hospitality Management, 219 Mateer Building, University Park, PA 16802, USA
Sandra Pesantez Loyola
Facultad de Ciencias de la Hospitalidad Universidad de Cuenca, Ecuador
Sebastián Calle Lituma
Departamento de Turismo, Universidad del Azuay, Cuenca Ecuador
Marlene Jaramillo Granda
Facultad de Ciencias de la Hospitalidad Universidad de Cuenca, Ecuador