<abstract xmlns="http://www.w3.org/1999/xhtml">This study investigates the link between the different service characteristics that have an influence on customer satisfaction in university cafeteria food services. A conceptual model comprising of different variables like food and beverage quality, service quality, food choice, price and value equality, and ambience were studied for customer satisfaction to explore the relationship among them. This study examined how dining experiences influence the satisfaction and loyalty of both non-mature (students) and mature (staff) customers, in order to find their similarities and differences within the context of university cafeteria services. The study was conducted at Taylor’s University in Malaysia by using a quantitative research approach, and 231 students and 63 staff members of the university participated in the study. The findings reveal that the various quality factors considered in the study are positively correlated with customer satisfaction and have a significant impact on the satisfaction level of both students and staff who dined at the university cafeteria. It could be concluded from the results that the influence of price offered at the university cafeteria had a significant effect on respondents’ loyalty. The result of this study offers a direction towards better the services and facilities, which lead to an increase of the competitive influence of the restaurant business in the marketplace.</abstract>

Faculty of Hospitality, Food and Leisure Management

Exploring customer satisfaction with university cafeteria food services. An empirical study of Temptation Restaurant at Taylor’s University, Malaysia

<abstract xmlns="http://www.w3.org/1999/xhtml">The aim of the paper is to identify the stance of tourism industry practitioners in the Republic of Cyprus in the case of reunification. Since 1974 and the Turkish invasion, one third of the island’s territory has remained under an illegal occupation. Discussing Cyprus’ political problem and the potential of reunification in relation to the tourism industry is a new concept in nature. The tourism industry will be the vehicle for further economic development. So, it is imperative to understand the opinions of tourism stakeholders and decision makers who will potentially be involved in the development of tourism in the reunited island. In order to identify the consequences of the status quo on the Republic, the views of 26 powerful elite people, both in the public and private sectors of the country, were collected through a qualitative data inquiry using semi-structured interviews. The results of the study suggest that the inability to come up with a viable solution has many negative consequences on the tourism industry of the island. The results of the study suggest that a possible reunification will render Cyprus as an innovative tourism destination.</abstract>

Political disputes and consequences on tourism

<abstract xmlns="http://www.w3.org/1999/xhtml">This research explored the techniques employed by event managers to create event prestige value for VIPs in a corporate events context. Research on prestige has mainly focused on the attributes that deliver prestige value (the prestige values). However, by focusing on those delivering prestige (as opposed to the recipients of prestige), this research identified two deeper, less explicit mechanisms required to deliver prestigious experiences, labelled Interaction and Principles. By identifying a more comprehensive set of techniques, those designing VIP experiences will be better equipped to satisfy the prestige needs of VIPs.</abstract>

Department of Events & Leisure, Faculty of Management

Techniques employed to create event prestige value for corporate VIPs: the V.I.P. Framework

<abstract xmlns="http://www.w3.org/1999/xhtml">The market of tourists with disabilities consists of a sizeable percentage of total tourism and is rapidly growing globally but little is known about tour guides experiences with them. These tourists with disabilities seem to have less holiday offers thereby reducing the frequency of tour guide encounters with them. While most tourism literature supports tour guides and their contribution to tourist experience, very little research is done in developing countries to show experiences of tour guides with tourists with disabilities. There is a knowledge gap of how the interactions between the guide and tourists with disabilities participating in the guided tours influence the tour guides’ experience. Using face to face interviews and focus group discussions with tour guides the study sought to establish people with disabilities types of holidays, concerns they raise during tours and challenges encountered by tour guides when touring with PwD. Non-probability, namely convenience and judgemental sampling methods were followed to pick tour guides from museums and national parks. Study results revealed the activities that tour guides are offering people with disabilities, guides’ own choice of activities for tourists with disabilities and the challenges faced by tour guides in the provision of those activities. The study concludes that the guiding industry has inadequate information about tourists with disabilities and thus is failing to fully serve the market. Lastly the study provides a set of recommendations that can be used by the tour guiding industry in order to effectively serve the market of tourists with disabilities.</abstract>

Tour guides experiences with tourists with disabilities

<abstract xmlns="http://www.w3.org/1999/xhtml">Tourism industry plays a pivotal role in the economic development of a nation. This industry infuses opportunities with commendable impact on the economy in the areas of generating income, employment opportunities, one of the sources of foreign exchange earnings, infrastructure development and promotion of national heritage and culture, which contributes towards the national gross domestic product (GDP). This article is empirical about the contribution and impact of foreign exchange reserve, earning and the arrival of tourists on the growth of tourism industry and GDP in India. The researcher has collected secondary data, and the variables are assessed with the help of correlation and regression analysis to analyse the impact of tourism towards GDP in the country. The finding of this article is that domestic tourism is the only independent variable having significance in the GDP.</abstract>

Department of Commerce & Management, St. Joseph’s College of Commerce (Autonomous)

Department of Commerce, Teachers’ Academy Degree College

Indian tourism industry – a yardstick to GDP

<abstract xmlns="http://www.w3.org/1999/xhtml">Although literature has documented many destination attributes that determine attractiveness of tourism destination, the magnitude and strength of each attribute has not been explored, especially in relation to a single wildlife tourism product. This study provides an insight into the level of tourists’ perceived value on wildlife resource attributes at Lake Nakuru National Park in Kenya, with a further comparison between the international and domestic tourists. The study adopted a cross-sectional survey and collected primary data using self-administered structured questionnaires. A total of 402 respondents duly completed the questionnaires, which were disseminated through simple random sampling. Data was analysed descriptively and through independent sample T-test. The results showed that unique wildlife attractions were most valued by tourists (M = 2.26, SD = 0.99), followed by the variety of attractions (M = 2.53, SD = 1.08) and their abundance (M = 2.59, SD = 1.19) respectively. Majority of international tourists highly valued the attributes [M = 2.30, SD = 0.88; t(400) = 4.18, p &lt; 0.001] as compared to the domestic tourists (M = 2.67, SD = 0.88), but with a small magnitude (η = 0.04). The study provides an insight that tourists value the park because of its uniqueness due to a variety of wildlife attractions. As park ecological challenges persist, park managers may re-brand the park by creating more emphasis on other key wildlife products like rhinos in order to maintain visitor value and satisfaction in the future.</abstract>

Department of Tourism and Tour Operations Management

School of Tourism, Hospitality and Events Management

Tourists’ perceived value of wildlife tourism product at Lake Nakuru National Park, Kenya

AHEAD OF PRINT

Volume 13 (2023): Issue 2 (December 2023)

Volume 13 (2023): Issue 1 (December 2023)

Volume 12 (2022): Issue 1 (December 2022)

Volume 11 (2021): Issue 2 (December 2021)

Volume 11 (2021): Issue 1 (December 2021)

Volume 10 (2020): Issue 3 (December 2020)

Volume 10 (2020): Issue 2 (December 2020)

Volume 10 (2020): Issue 1 (May 2020)

Volume 9 (2019): Issue 2 (December 2019)

Volume 9 (2019): Issue 1 (May 2019)

Volume 8 (2017): Issue 2 (December 2017)

Volume 8 (2017): Issue 1 (May 2017)

Volume 7 (2016): Issue 3 (December 2016)

Volume 7 (2016): Issue 2 (July 2016)

Volume 7 (2016): Issue 1 (May 2016)

European Journal of Tourism, Hospitality and Recreation

 The European Journal of Tourism, Hospitality and Recreation is an international, peer-reviewed journal publishing original research. The journal focuses on current issues in tourism, hospitality, food service, transportation and leisure, including best practices and case studies.   EJTHR’s strategy follows a multidisciplinary approach with emphasis on the following topics:        Tourism Economics and Management   Tourism, Hospitality and Restaurants   e-Tourism   Geography of Tourism and Tourism Destinations   Planning and Management of Tourist Products and Recreation   Tourism, Culture, Society and Language      Please note that this journal only publishes manuscripts in English.   The European Journal of Tourism, Hospitality and Recreation accepts original articles written in English.   Number of issues per year   The journal publishes two issues per year in May and in December and submissions are open all year round.   Peer review   Once your paper has been assessed for suitability by the Editors, it will be double blind peer reviewed by independent, anonymous referees.   Types of paper published   Original Articles   Original articles are peer-reviewed articles that report upon theoretically consequential empirical research and make a significant contribution to tourism studies and its related fields.   Special Issues   We welcome proposals for special issues. Special issue proposals should be sent to ejthr@citur-tourismresearch.com. Proposals should include a brief synopsis of the theme, guest editors’ details including short bionotes, a list of contributions, and a publication timeline.   Archiving   Sciendo archives the contents of this journal in Portico - digital long-term preservation service of scholarly books, journals and collections.   Plagiarism Policy   The editorial board is participating in a growing community of Similarity Check System's users in order to ensure that the content published is original and trustworthy. Similarity Check is a medium that allows for comprehensive manuscripts screening, aimed to eliminate plagiarism and provide a high standard and quality peer-review process.   Copyright and licensing agreement   This journal provides immediate open access to its content under the Creative Commons BY 4.0 license. Authors who publish with this journal retain all copyrights and agree to the terms of the above-mentioned CC BY 4.0 license.   Funded by national funds through FCT—Portuguese Science and Technology Foundation, within the project reference UIDB/04470/2020. DOI 10.54499/UIDP/04470/2020 (https://doi.org/10.54499/UIDP/04470/2020).   Contactejthr@citur-tourismresearch.com 