<abstract xmlns="http://www.w3.org/1999/xhtml">

<p>Patients realize how care was provided, but it is difficult for them to know when expectations were reasonable or when unwanted outcomes were caused by inadequate care or special circumstances. Research in the field shows that satisfaction is related to the perception of technical skills, intelligence and qualification of medical staff, but, in general, the perception of interpersonal communication skills of medical staff is more important. A number of studies have shown that patients tend to be more satisfied with the care provided if the behaviour of the service provider (doctor, nurse, etc.) “conforms” their expectations. Communication skills, empathy, the care offered, attention to personal issues influences how a patient will evaluate the care received.(1,2,3)</p>
</abstract>

Patients realize how care was provided, but it is difficult for them to know when expectations were reasonable or when unwanted outcomes were caused by inadequate care or special circumstances. Research in the field shows that satisfaction is related to the perception of technical skills, intelligence and qualification of medical staff, but, in general, the perception of interpersonal communication skills of medical staff is more important. A number of studies have shown that patients tend to be more satisfied with the care provided if the behaviour of the service provider (doctor, nurse, etc.) “conforms” their expectations. Communication skills, empathy, the care offered, attention to personal issues influences how a patient will evaluate the care received.(1,2,3)

Annual Report on the Evaluation of Patient Satisfaction at a Pneumophthisiology Hospital

Acta Medica Transilvanica

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

Patients realize how care was provided, but it is difficult for them to know when expectations were reasonable or when unwanted outcomes were caused by...

Annual Report on the Evaluation of Patient Satisfaction at a Pneumophthisiology Hospital

Data publikacji: 03 lis 2021

Zakres stron: 27 - 29

Otrzymano: 19 maj 2021

Przyjęty: 27 sie 2021

DOI: https://doi.org/10.2478/amtsb-2021-0044

Słowa kluczowe
hospitalized patients, quality of medical services, degree of satisfaction

© 2021 Violeta Frâncu, published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

Annual Report on the Evaluation of Patient Satisfaction at a Pneumophthisiology Hospital

Data publikacji: 03 lis 2021

Zakres stron: 27 - 29

Otrzymano: 19 maj 2021

Przyjęty: 27 sie 2021

DOI: https://doi.org/10.2478/amtsb-2021-0044

Słowa kluczowehospitalized patients, quality of medical services, degree of satisfaction

© 2021 Violeta Frâncu, published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

Słowa kluczowe
hospitalized patients, quality of medical services, degree of satisfaction