<abstract xmlns="http://www.w3.org/1999/xhtml">

<p>Patients realize how care was provided, but it is difficult for them to know when expectations were reasonable or when unwanted outcomes were caused by inadequate care or special circumstances. Research in the field shows that satisfaction is related to the perception of technical skills, intelligence and qualification of medical staff, but, in general, the perception of interpersonal communication skills of medical staff is more important. A number of studies have shown that patients tend to be more satisfied with the care provided if the behaviour of the service provider (doctor, nurse, etc.) “conforms” their expectations. Communication skills, empathy, the care offered, attention to personal issues influences how a patient will evaluate the care received.(1,2,3)</p>
</abstract>

Patients realize how care was provided, but it is difficult for them to know when expectations were reasonable or when unwanted outcomes were caused by inadequate care or special circumstances. Research in the field shows that satisfaction is related to the perception of technical skills, intelligence and qualification of medical staff, but, in general, the perception of interpersonal communication skills of medical staff is more important. A number of studies have shown that patients tend to be more satisfied with the care provided if the behaviour of the service provider (doctor, nurse, etc.) “conforms” their expectations. Communication skills, empathy, the care offered, attention to personal issues influences how a patient will evaluate the care received.(1,2,3)

Annual Report on the Evaluation of Patient Satisfaction at a Pneumophthisiology Hospital

Acta Medica Transilvanica

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

Patients realize how care was provided, but it is difficult for them to know when expectations were reasonable or when unwanted outcomes were caused by...

Annual Report on the Evaluation of Patient Satisfaction at a Pneumophthisiology Hospital

Publicado en línea: 03 nov 2021

Páginas: 27 - 29

Recibido: 19 may 2021

Aceptado: 27 ago 2021

DOI: https://doi.org/10.2478/amtsb-2021-0044

Palabras clave
hospitalized patients, quality of medical services, degree of satisfaction

© 2021 Violeta Frâncu, published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

Annual Report on the Evaluation of Patient Satisfaction at a Pneumophthisiology Hospital

Publicado en línea: 03 nov 2021

Páginas: 27 - 29

Recibido: 19 may 2021

Aceptado: 27 ago 2021

DOI: https://doi.org/10.2478/amtsb-2021-0044

Palabras clavehospitalized patients, quality of medical services, degree of satisfaction

© 2021 Violeta Frâncu, published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

Palabras clave
hospitalized patients, quality of medical services, degree of satisfaction