[1. Kert S, Švab I, Sever M, Makivić I and Rotar Pavlič D. A cross-sectional study of socio-demographic factors associated with patient access to primary care in Slovenia. International Journal for Equity in Health. 2015; 14: 39. DOI: 10.1186/s12939-015-0166-y10.1186/s12939-015-0166-y441176825896539]Open DOISearch in Google Scholar
[2. Jovanović S, Milovanović S, Mandić J, Jovović S. Sistemi zdravstvene zaštite. Engrami 2015; 1: 1.]Search in Google Scholar
[3. Legido-Quigley H, McKee M, Nolte E and Glinos IA. Assuring the quality of health care in the European Union - A case for action. WHO - On behalf of the European Observatory on Health Systems and Policies; 2008: 2.]Search in Google Scholar
[4. Pencheon D, Guest C, Melzer D, Muir Gray JA. Oxford Handbook of Public Health Practice. Second edition. Oxford: Oxford University Press, 2006.10.1093/med/9780198566557.001.0001]Search in Google Scholar
[5. Ayanian JZ and Markel H. Donabedian’s Lasting Framework for Health Care Quality. N Engl J Med. 2016; 21: 375(3): 205-207. DOI: 10.1056/NEJMp160510110.1056/NEJMp160510127468057]Open DOISearch in Google Scholar
[6. Mainz J. Defining and classifying clinical indicators for quality improvement. Int J Qual Health Care. 2003; 15(6): 523-530.10.1093/intqhc/mzg0811466053514660535]Open DOISearch in Google Scholar
[7. Al-Abri R and Al-Balushi A. Patient Satisfaction Survey as a Tool Towards Quality Improvement. Oman Med. 2014; 29(1): 3–7. DOI: 10.5001/omj.2014.0210.5001/omj.2014.02391041524501659]Open DOISearch in Google Scholar
[8. The Institute of public health of Serbia “Dr Milan Jovanović Batut”. Results of the national health survey of the republic of serbia 2013. Belgrade: Ministry of Health, Republic of Serbia, 2014. Avaiable on: http://www.batut.org.rs/download/izvestaji/Zadovoljstvo%20korisnika%20ZZ%202013]Search in Google Scholar
[9. Data for Measuring Health Care Quality and Outcomes. Health at a Glance 2015 OECD Indicators. France: The Organisation for Economic Co-operation and Development (OECD), 2016. Avaiable on: http://www.oecd.org › ... › Health policies and data]Search in Google Scholar
[10. Saila T, Mattila E, Kaila M, Aalto P, Kaunonen M. Measuring patient assessments of the quality of outpatient care: A systematic review. J Eval Clin Pract 2008; 14: 148-154.10.1111/j.1365-2753.2007.00824.x18211659]Search in Google Scholar
[11. Bradley EH, Holmboe ES, Mattera JA, Roumanis SA, Radford MJ, Krumholz HM. Data feedback efforts in quality improvement: Lessons learned from US hospitals. Qual Saf Health Care 2004; 13: 26-31.10.1136/qhc.13.1.26175804814757796]Search in Google Scholar
[12. Prakash B. Patient Satisfaction. J Cutan Aesthet Surg. 2010; 3(3): 151–155. DOI: 10.4103/0974-2077.7449110.4103/0974-2077.74491304773221430827]Open DOISearch in Google Scholar
[13. Shirley ED, Sanders JO. Patient Satisfaction: Implications and Predictors of Success. J Bone Joint Surg Am. 2013; 15: 95 (10): 69.10.2106/JBJS.L.0104823677370]Search in Google Scholar
[14. Gupta D, Patel K, Lis CG. Self-rated health supersedes patient satisfaction with service quality as a predictor of survival in prostate cancer. Health and Quality of Life Outcomes 2015; 13: 137. DOI: 10.1186/s12955-015-0334-1.10.1186/s12955-015-0334-1456008126337960]Open DOISearch in Google Scholar
[15. Rechel B, Ahmedov M, Akkazieva B, Katsaga A, Khodjamurodov G, McKee M. Lessons from two decades of health reform in Central Asia. Health Policy Plan. 2012; 27(4): 281-287. DOI: 10.1093/heapol/czr040.10.1093/heapol/czr040]Open DOISearch in Google Scholar
[16. Quintana JM, González N, Bilbao A, Aizpuru F, Escobar A, Esteban C. Predictors of patient satisfaction with hospital health care. MC Health Services Research 2006; 6:102. DOI: 10.1186/1472-6963-6-102.10.1186/1472-6963-6-102]Open DOISearch in Google Scholar
[17. Hargraves JL, Wilson IB, Zaslavsky A, James C, Walker JD, Rogers G et al. Adjusting for patient characteristics when analyzing reports from patients about hospital care. Med Care. 2001; 39: 635-641.10.1097/00005650-200106000-0001111404646]Search in Google Scholar
[18. Jaipaul CK, Rosenthal GE. Are older patients more satisfied with hospital care than younger patients? J Gen Intern Med. 2003; 18: 23-30.10.1046/j.1525-1497.2003.20114.x]Open DOISearch in Google Scholar
[19. Hall JA, Dornan MC. Meta analysis of satisfaction with medical care: Description of research domain and analysis of overall satisfaction levels. Soc Sci Med. 1988; 27: 637-644.10.1016/0277-9536(88)90012-3]Open DOISearch in Google Scholar
[20. Ziaei H, Katibeh M, Eskandari A, Mirzadeh M, Rabbanikhah Z, Javadi MA. Determinants of patient satisfaction with ophthalmic services. BMC Res Notes 2011; 4:7.10.1186/1756-0500-4-7303732621235808]Search in Google Scholar
[21. Wright SM, Craig T, Campbell S, Schaefer J, Humble C. Patient satisfaction of female and male users of veterans health administration services. J Gen Intern Med. 2006; 21(3): 26-32.10.1111/j.1525-1497.2006.00371.x151317316637941]Open DOISearch in Google Scholar
[22. Abolfotouh MA, Al-Assiri MH, Alshahrani RT, Almutairi ZM, Hijazi RA, Alaskar AS. Predictors of patient satisfaction in an emergency care centre in central Saudi Arabia: a prospective study. Emerg Med J. 2016 DOI: 10.1136/emermed-2015-20495410.1136/emermed-2015-204954525612427480456]Open DOISearch in Google Scholar
[23. Cleary PD. Adjusting for patient characteristics when analyzing reports from patients about hospital care. Med Care 2001; 39: 635–641. DOI:10.1097/00005650-200106000-0001110.1097/00005650-200106000-00011]Open DOISearch in Google Scholar
[24. Chen H, Li M, Wang J, Xue C, Ding T, Nong X et al. Factors influencing inpatients’ satisfaction with hospitalization service in public hospitals in Shanghai, People’s Republic of China. Patient Prefer Adherence 2016; 4(10): 469-477. DOI: 10.2147/PPA.S98095.10.2147/PPA.S98095483160427110101]Open DOISearch in Google Scholar
[25. Afzal M, Rizvi F, Azad AH, Rajput AM, Khan A, Tariq N. Effect of demographic characteristics on patient’s satisfaction with health care facility. J Postgrad Med Inst. 2014; 28(2): 154-160.]Search in Google Scholar
[26. Dierssen-Sotos T, Rodríguez-Cundín P, Robles-García M, Brugos-Llamazares V, Gómez-Acebo I, Llorca J. Factors associated with patient satisfaction with hospital care. An Sist Sanit Navar. 2009; 32: 317-325.]Search in Google Scholar