Uneingeschränkter Zugang

The Effect of Sociodemographic Factors on the Patient Satisfaction with Health Care System


Zitieren

1. Kert S, Švab I, Sever M, Makivić I and Rotar Pavlič D. A cross-sectional study of socio-demographic factors associated with patient access to primary care in Slovenia. International Journal for Equity in Health. 2015; 14: 39. DOI: 10.1186/s12939-015-0166-y10.1186/s12939-015-0166-y441176825896539Open DOISearch in Google Scholar

2. Jovanović S, Milovanović S, Mandić J, Jovović S. Sistemi zdravstvene zaštite. Engrami 2015; 1: 1.Search in Google Scholar

3. Legido-Quigley H, McKee M, Nolte E and Glinos IA. Assuring the quality of health care in the European Union - A case for action. WHO - On behalf of the European Observatory on Health Systems and Policies; 2008: 2.Search in Google Scholar

4. Pencheon D, Guest C, Melzer D, Muir Gray JA. Oxford Handbook of Public Health Practice. Second edition. Oxford: Oxford University Press, 2006.10.1093/med/9780198566557.001.0001Search in Google Scholar

5. Ayanian JZ and Markel H. Donabedian’s Lasting Framework for Health Care Quality. N Engl J Med. 2016; 21: 375(3): 205-207. DOI: 10.1056/NEJMp160510110.1056/NEJMp160510127468057Open DOISearch in Google Scholar

6. Mainz J. Defining and classifying clinical indicators for quality improvement. Int J Qual Health Care. 2003; 15(6): 523-530.10.1093/intqhc/mzg0811466053514660535Open DOISearch in Google Scholar

7. Al-Abri R and Al-Balushi A. Patient Satisfaction Survey as a Tool Towards Quality Improvement. Oman Med. 2014; 29(1): 3–7. DOI: 10.5001/omj.2014.0210.5001/omj.2014.02391041524501659Open DOISearch in Google Scholar

8. The Institute of public health of Serbia “Dr Milan Jovanović Batut”. Results of the national health survey of the republic of serbia 2013. Belgrade: Ministry of Health, Republic of Serbia, 2014. Avaiable on: http://www.batut.org.rs/download/izvestaji/Zadovoljstvo%20korisnika%20ZZ%202013Search in Google Scholar

9. Data for Measuring Health Care Quality and Outcomes. Health at a Glance 2015 OECD Indicators. France: The Organisation for Economic Co-operation and Development (OECD), 2016. Avaiable on: http://www.oecd.org › ... › Health policies and dataSearch in Google Scholar

10. Saila T, Mattila E, Kaila M, Aalto P, Kaunonen M. Measuring patient assessments of the quality of outpatient care: A systematic review. J Eval Clin Pract 2008; 14: 148-154.10.1111/j.1365-2753.2007.00824.x18211659Search in Google Scholar

11. Bradley EH, Holmboe ES, Mattera JA, Roumanis SA, Radford MJ, Krumholz HM. Data feedback efforts in quality improvement: Lessons learned from US hospitals. Qual Saf Health Care 2004; 13: 26-31.10.1136/qhc.13.1.26175804814757796Search in Google Scholar

12. Prakash B. Patient Satisfaction. J Cutan Aesthet Surg. 2010; 3(3): 151–155. DOI: 10.4103/0974-2077.7449110.4103/0974-2077.74491304773221430827Open DOISearch in Google Scholar

13. Shirley ED, Sanders JO. Patient Satisfaction: Implications and Predictors of Success. J Bone Joint Surg Am. 2013; 15: 95 (10): 69.10.2106/JBJS.L.0104823677370Search in Google Scholar

14. Gupta D, Patel K, Lis CG. Self-rated health supersedes patient satisfaction with service quality as a predictor of survival in prostate cancer. Health and Quality of Life Outcomes 2015; 13: 137. DOI: 10.1186/s12955-015-0334-1.10.1186/s12955-015-0334-1456008126337960Open DOISearch in Google Scholar

15. Rechel B, Ahmedov M, Akkazieva B, Katsaga A, Khodjamurodov G, McKee M. Lessons from two decades of health reform in Central Asia. Health Policy Plan. 2012; 27(4): 281-287. DOI: 10.1093/heapol/czr040.10.1093/heapol/czr040Open DOISearch in Google Scholar

16. Quintana JM, González N, Bilbao A, Aizpuru F, Escobar A, Esteban C. Predictors of patient satisfaction with hospital health care. MC Health Services Research 2006; 6:102. DOI: 10.1186/1472-6963-6-102.10.1186/1472-6963-6-102Open DOISearch in Google Scholar

17. Hargraves JL, Wilson IB, Zaslavsky A, James C, Walker JD, Rogers G et al. Adjusting for patient characteristics when analyzing reports from patients about hospital care. Med Care. 2001; 39: 635-641.10.1097/00005650-200106000-0001111404646Search in Google Scholar

18. Jaipaul CK, Rosenthal GE. Are older patients more satisfied with hospital care than younger patients? J Gen Intern Med. 2003; 18: 23-30.10.1046/j.1525-1497.2003.20114.xOpen DOISearch in Google Scholar

19. Hall JA, Dornan MC. Meta analysis of satisfaction with medical care: Description of research domain and analysis of overall satisfaction levels. Soc Sci Med. 1988; 27: 637-644.10.1016/0277-9536(88)90012-3Open DOISearch in Google Scholar

20. Ziaei H, Katibeh M, Eskandari A, Mirzadeh M, Rabbanikhah Z, Javadi MA. Determinants of patient satisfaction with ophthalmic services. BMC Res Notes 2011; 4:7.10.1186/1756-0500-4-7303732621235808Search in Google Scholar

21. Wright SM, Craig T, Campbell S, Schaefer J, Humble C. Patient satisfaction of female and male users of veterans health administration services. J Gen Intern Med. 2006; 21(3): 26-32.10.1111/j.1525-1497.2006.00371.x151317316637941Open DOISearch in Google Scholar

22. Abolfotouh MA, Al-Assiri MH, Alshahrani RT, Almutairi ZM, Hijazi RA, Alaskar AS. Predictors of patient satisfaction in an emergency care centre in central Saudi Arabia: a prospective study. Emerg Med J. 2016 DOI: 10.1136/emermed-2015-20495410.1136/emermed-2015-204954525612427480456Open DOISearch in Google Scholar

23. Cleary PD. Adjusting for patient characteristics when analyzing reports from patients about hospital care. Med Care 2001; 39: 635–641. DOI:10.1097/00005650-200106000-0001110.1097/00005650-200106000-00011Open DOISearch in Google Scholar

24. Chen H, Li M, Wang J, Xue C, Ding T, Nong X et al. Factors influencing inpatients’ satisfaction with hospitalization service in public hospitals in Shanghai, People’s Republic of China. Patient Prefer Adherence 2016; 4(10): 469-477. DOI: 10.2147/PPA.S98095.10.2147/PPA.S98095483160427110101Open DOISearch in Google Scholar

25. Afzal M, Rizvi F, Azad AH, Rajput AM, Khan A, Tariq N. Effect of demographic characteristics on patient’s satisfaction with health care facility. J Postgrad Med Inst. 2014; 28(2): 154-160.Search in Google Scholar

26. Dierssen-Sotos T, Rodríguez-Cundín P, Robles-García M, Brugos-Llamazares V, Gómez-Acebo I, Llorca J. Factors associated with patient satisfaction with hospital care. An Sist Sanit Navar. 2009; 32: 317-325.Search in Google Scholar

eISSN:
2335-075X
ISSN:
1820-8665
Sprache:
Englisch
Zeitrahmen der Veröffentlichung:
4 Hefte pro Jahr
Fachgebiete der Zeitschrift:
Medizin, Klinische Medizin, andere