Emotional Intelligence – Sales Performance Relationship: A Mediating Role of Adaptive Selling Behaviour
oraz
27 sty 2015
O artykule
Data publikacji: 27 sty 2015
Zakres stron: 32 - 52
DOI: https://doi.org/10.1515/ijme-2015-0002
Słowa kluczowe
© 2015
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.
In this study, we examined the impact of emotional intelligence on sales performance. We posited that the impact of emotional intelligence (EI) on sales performance was mediated by adaptive selling behaviour (ASB). Data were collected from 281 sales people in the financial industries in Malaysia via the WLEIS emotional intelligence scale and ADAPTS adaptive selling behaviour scale, and were quantitatively analysed using structural equation modelling (SEM). Results were in keeping with the model. Three domains of EI were not found to impact sales performance directly but through ASB. Theoretical implications and managerial ramifications were also discussed.