1. bookVolumen 13 (2021): Edición 3 (September 2021)
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2543-831X
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25 Apr 2014
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Performance Evaluation in the Inter-Institutional Collaboration Context of Hybrid Smart Cities

Publicado en línea: 18 Jan 2022
Volumen & Edición: Volumen 13 (2021) - Edición 3 (September 2021)
Páginas: 20 - 46
Recibido: 08 Dec 2021
Aceptado: 21 Dec 2021
Detalles de la revista
License
Formato
Revista
eISSN
2543-831X
Primera edición
25 Apr 2014
Calendario de la edición
4 veces al año
Idiomas
Inglés
Abstract

Objective: The smart city is defined as a mix of urban strategies aimed at optimizing and innovating public services. Current cities are hybrid and affected by complex systems with inter-institutional collaboration. This study aims to understand which variables are most present and important according to the literature review and comparative analysis of two case studies.

Methodology: The authors have chosen the emerging smart city of Turin and Lugano to conduct a cross-analysis based on the matrix proposed by Yin (2017). This research is characterized as a holistic study of multiple cases.

Findings: The research was carried out thanks to results produced by literature and emerging from the analysis of realities exposed, to assess the performance of projects and urban sustainability. A set of 71 indicators has been designed to assess the impacts of a smart city. 5 Indicators are related to management performance, 18 to governance and 48 to reporting.

Value Added: This research aims to implement the theory of information reporting by providing guidelines for indicators in inter-institutional, cross-sectoral and multi-level contexts maximising smart factors in cities and meeting stakeholder needs in a hybrid organization.

Recommendations: Future research is recommended to confirm the relevant indicators for stakeholders associated with communication methods.

Keywords

JEL Classification

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