Measuring Clients’ Attitudes About Banking Services Quality Using the SERVQUAL Model

Publicado en línea: 04 may 2020

Páginas: 201 - 217

Recibido: 29 ene 2019

Aceptado: 11 jul 2019

DOI: https://doi.org/10.2478/ethemes-2019-0012

Palabras clave

services quality, banks, clients, SERVQUAL model, satisfaction, loyalty

© 2019 Jovana Savić et al., published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.