Assessment of service quality in a la carte restaurants within the mega city of Istanbul: A mystery shoppers’ study
Ümit Sormaz
Akdeniz University, Faculty of Manavgat Tourism, Department of Gastronomy and Culinary ArtsAntalya, Turkey
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, Neslihan Onur
Necmettin Erbakan University, Faculty of Tourism, Department of Gastronomy and Culinary Arts, Kyrgyz-Turkish Manas University, Faculty of Tourism, Department of Gastronomy and Culinary ArtsKonya,
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, Gürkan Akdağ
Mersin University, Faculty of Tourism, Department of Gastronomy and Culinary ArtsMersin, Turkey
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und Mustafa Yılmaz
Karabük University, Faculty of Safranbolu Tourism, Department of Gastronomy and Culinary ArtsKarabük, Turkey
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14. Aug. 2025
Über diesen Artikel
Online veröffentlicht: 14. Aug. 2025
Seitenbereich: 167 - 182
Eingereicht: 12. Juni 2024
Akzeptiert: 30. Sept. 2024
DOI: https://doi.org/10.2478/ejthr-2025-0012
Schlüsselwörter
© 2025 Ümit Sormaz et al., published by Sciendo
This work is licensed under the Creative Commons Attribution 4.0 International License.
Sormaz, Ümit
Akdeniz University, Faculty of Manavgat Tourism, Department of Gastronomy and Culinary ArtsAntalya, Turkey
Onur, Neslihan
Necmettin Erbakan University, Faculty of Tourism, Department of Gastronomy and Culinary Arts, Kyrgyz-Turkish Manas University, Faculty of Tourism, Department of Gastronomy and Culinary ArtsKonya
Akdağ, Gürkan
Mersin University, Faculty of Tourism, Department of Gastronomy and Culinary ArtsMersin, Turkey
Yılmaz, Mustafa
Karabük University, Faculty of Safranbolu Tourism, Department of Gastronomy and Culinary ArtsKarabük, Turkey