Assessment of service quality in a la carte restaurants within the mega city of Istanbul: A mystery shoppers’ study
Ümit Sormaz
Akdeniz University, Faculty of Manavgat Tourism, Department of Gastronomy and Culinary ArtsAntalya, Turkey
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, Neslihan Onur
Necmettin Erbakan University, Faculty of Tourism, Department of Gastronomy and Culinary Arts, Kyrgyz-Turkish Manas University, Faculty of Tourism, Department of Gastronomy and Culinary ArtsKonya,
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, Gürkan Akdağ
Mersin University, Faculty of Tourism, Department of Gastronomy and Culinary ArtsMersin, Turkey
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et Mustafa Yılmaz
Karabük University, Faculty of Safranbolu Tourism, Department of Gastronomy and Culinary ArtsKarabük, Turkey
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14 août 2025
À propos de cet article
Publié en ligne: 14 août 2025
Pages: 167 - 182
Reçu: 12 juin 2024
Accepté: 30 sept. 2024
DOI: https://doi.org/10.2478/ejthr-2025-0012
Mots clés
© 2025 Ümit Sormaz et al., published by Sciendo
This work is licensed under the Creative Commons Attribution 4.0 International License.
Sormaz, Ümit
Akdeniz University, Faculty of Manavgat Tourism, Department of Gastronomy and Culinary ArtsAntalya, Turkey
Onur, Neslihan
Necmettin Erbakan University, Faculty of Tourism, Department of Gastronomy and Culinary Arts, Kyrgyz-Turkish Manas University, Faculty of Tourism, Department of Gastronomy and Culinary ArtsKonya
Akdağ, Gürkan
Mersin University, Faculty of Tourism, Department of Gastronomy and Culinary ArtsMersin, Turkey
Yılmaz, Mustafa
Karabük University, Faculty of Safranbolu Tourism, Department of Gastronomy and Culinary ArtsKarabük, Turkey