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Zagreb International Review of Economics and Business
Volume 25 (2022): Issue s1 (December 2022)
Open Access
Defining Service Quality Attributes at Different Levels of Operation in Higher Education Institutions: How Could the Service Quality Perceptions of Students Contribute to a Better Understanding of Improvement Directions?
Vivien Surman
Vivien Surman
,
Zsuzsanna Eszter Tóth
Zsuzsanna Eszter Tóth
and
Györgyi Danó
Györgyi Danó
| Dec 12, 2022
Zagreb International Review of Economics and Business
Volume 25 (2022): Issue s1 (December 2022)
Special Conference Issue
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Published Online:
Dec 12, 2022
Page range:
1 - 15
DOI:
https://doi.org/10.2478/zireb-2022-0021
Keywords
higher education
,
service quality
,
institution
,
programme
,
student focus
© 2022 Vivien Surman et al., published by Sciendo
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
Vivien Surman
Budapest University of Technology and Economics,
Budapest, Hungary
Zsuzsanna Eszter Tóth
Eötvös Loránd University,
Budapest, Hungary
Györgyi Danó
Budapest University of Technology and Economics,
Budapest, Hungary