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Zagreb International Review of Economics and Business
Volume 22 (2019): Issue s2 (December 2019)
Open Access
Investigating Service Quality Issues in Higher Educational Context
Vivien Surman
Vivien Surman
and
Zsuzsanna Eszter Tóth
Zsuzsanna Eszter Tóth
| Feb 17, 2020
Zagreb International Review of Economics and Business
Volume 22 (2019): Issue s2 (December 2019)
Special Conference Issue
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Published Online:
Feb 17, 2020
Page range:
11 - 37
DOI:
https://doi.org/10.2478/zireb-2019-0025
Keywords
higher education
,
service quality
,
operational levels
,
focus group
,
survey
© 2019 Vivien Surman et al., published by Sciendo
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.
Vivien Surman
Department of Management and Business Economics, Budapest University of Technology and Economics
Budapest, Hungary
Zsuzsanna Eszter Tóth
Institute of Business Economics, Eötvös Loránd University
Budapest, Hungary