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Organizacija
Volume 41 (2008): Issue 3 (May 2008)
Open Access
Fuzzy SERVQUAL Analysis in Airline Services
Ozlem Aydin
Ozlem Aydin
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Aydin, Ozlem
and
Fatma Pakdil
Fatma Pakdil
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Pakdil, Fatma
Dec 12, 2008
Organizacija
Volume 41 (2008): Issue 3 (May 2008)
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Published Online:
Dec 12, 2008
Page range:
108 - 115
DOI:
https://doi.org/10.2478/v10051-008-0012-8
Keywords
Airline service quality
,
fuzzy numbers
,
fuzzy SERVQUAL scores
This content is open access.
Aydin, Ozlem
Pakdil, Fatma
