<abstract xmlns="http://www.w3.org/1999/xhtml">

<p>Storytelling is a powerful instrument for system change. Telling stories of lived experience, listening to them, and sharing them contributes to a culture of trust based on dignity, mutual respect and shared values. In this paper we draw attention to public service innovation and co-creation with the people the service is meant for. In the past years, public service innovation was result-and output driven, targeting technological and managerial innovation. Stories of service users revealed the unintended negative consequences of such innovation policies and opened new perspectives for conversations of change based on shared values leading to innovations based on human development and dignity.</p>
</abstract>

Storytelling is a powerful instrument for system change. Telling stories of lived experience, listening to them, and sharing them contributes to a culture of trust based on dignity, mutual respect and shared values. In this paper we draw attention to public service innovation and co-creation with the people the service is meant for. In the past years, public service innovation was result-and output driven, targeting technological and managerial innovation. Stories of service users revealed the unintended negative consequences of such innovation policies and opened new perspectives for conversations of change based on shared values leading to innovations based on human development and dignity.

Changing the Story: An Alternative Approach to System Change in Public Service Innovation

Polish Political Science Review

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

Storytelling is a powerful instrument for system change. Telling stories of lived experience, listening to them, and sharing them contributes to a culture of...

Changing the Story: An Alternative Approach to System Change in Public Service Innovation

Published Online: Dec 30, 2021

Page range: 52 - 70

DOI: https://doi.org/10.2478/ppsr-2021-0012

Keywords
storytelling, system change, dignity, narratives, action research, user voice, social innovation, service innovation, public services, personalization, human development, culture of trust, cocreation

© 2021 Sandra Geelhoed et al., published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

Changing the Story: An Alternative Approach to System Change in Public Service Innovation

Published Online: Dec 30, 2021

Page range: 52 - 70

DOI: https://doi.org/10.2478/ppsr-2021-0012

Keywordsstorytelling, system change, dignity, narratives, action research, user voice, social innovation, service innovation, public services, personalization, human development, culture of trust, cocreation

© 2021 Sandra Geelhoed et al., published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

Keywords
storytelling, system change, dignity, narratives, action research, user voice, social innovation, service innovation, public services, personalization, human development, culture of trust, cocreation