<abstract xmlns="http://www.w3.org/1999/xhtml">

<bold>Background and purpose:</bold> Operational alignment, the alignment between business processes (BPs) and information systems (ISs), is a well-acknowledged requirement for improving business efficiency. However, a lack of sound foundation for the practical implementation of operational alignment remains in the existing literature. This is, in part, because previously developed coarse-grained strategic alignment models for operational alignment have overlooked the differences between strategic and operational levels of alignment. Additionally, while some studies have recognized these differences, they remain limited. This is partly due to their negligence of the IS’s socio-technical nature or their focus on identifying the social antecedents and their effect on operational alignment, without considering how ISs meet the business requirements in achieving operational alignment. To overcome this potential lack of applicability, the purpose of this paper is to determine the right level of abstraction for describing BPs and ISs and reconceptualizing operational alignment.
<bold>Methodology:</bold> This paper conducts empirical research using a grounded theory (GT), centering on semi-structured interviews with 28 experts involved in the Iranian top public universities. Data were analyzed by using MAXQDA software.
<bold>Results:</bold> The resulting FunCaps framework specifies the required combinations of BP functions and IS capabilities for operational alignment.
<bold>Conclusion:</bold> FunCaps reconceptualizes operational alignment based on operational planning and reciprocal integration and establishes the broader picture by considering an IS as a socio-technical system.
</abstract>

Background and purpose: Operational alignment, the alignment between business processes (BPs) and information systems (ISs), is a well-acknowledged requirement for improving business efficiency. However, a lack of sound foundation for the practical implementation of operational alignment remains in the existing literature. This is, in part, because previously developed coarse-grained strategic alignment models for operational alignment have overlooked the differences between strategic and operational levels of alignment. Additionally, while some studies have recognized these differences, they remain limited. This is partly due to their negligence of the IS’s socio-technical nature or their focus on identifying the social antecedents and their effect on operational alignment, without considering how ISs meet the business requirements in achieving operational alignment. To overcome this potential lack of applicability, the purpose of this paper is to determine the right level of abstraction for describing BPs and ISs and reconceptualizing operational alignment.
Methodology: This paper conducts empirical research using a grounded theory (GT), centering on semi-structured interviews with 28 experts involved in the Iranian top public universities. Data were analyzed by using MAXQDA software.
Results: The resulting FunCaps framework specifies the required combinations of BP functions and IS capabilities for operational alignment.
Conclusion: FunCaps reconceptualizes operational alignment based on operational planning and reciprocal integration and establishes the broader picture by considering an IS as a socio-technical system.

The FunCaps Framework: Reconceptualizing Operational Alignment

Department of Management Information Systems, Sauder School of Business

Department of Information Systems, DeGroote School of Business

Organizacija

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

{"article-title":"The FunCaps Framework: Reconceptualizing Operational Alignment"}

Background and purpose: Operational alignment, the alignment between business processes (BPs) and information systems (ISs), is a well-acknowledged requirement...

The FunCaps Framework: Reconceptualizing Operational Alignment

Published Online: Dec 07, 2021

Page range: 256 - 274

Received: May 28, 2021

Accepted: Sep 20, 2021

DOI: https://doi.org/10.2478/orga-2021-0018

Keywords
Operational alignment, information system, business process, socio-technical system, grounded theory

© 2021 Olfat Ganji Bidmeshk et al., published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

The FunCaps Framework: Reconceptualizing Operational Alignment

Published Online: Dec 07, 2021

Page range: 256 - 274

Received: May 28, 2021

Accepted: Sep 20, 2021

DOI: https://doi.org/10.2478/orga-2021-0018

KeywordsOperational alignment, information system, business process, socio-technical system, grounded theory

© 2021 Olfat Ganji Bidmeshk et al., published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Keywords
Operational alignment, information system, business process, socio-technical system, grounded theory