Effect of Management Commitment to Service Quality on Car-hailing Drivers’ Service Behaviors: The Case of GrabCar in Vietnam

Published Online: Jul 08, 2021

Page range: 131 - 146

Received: Nov 07, 2020

Accepted: Mar 11, 2021

DOI: https://doi.org/10.2478/orga-2021-0009

Keywords

Management commitment to service quality (MCSQ), Service behaviors, Job involvement, Car-hailing, Sharing economy, Vietnam

© 2021 Phuong Tran Huy et al., published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.