1. bookVolume 54 (2021): Issue 1 (March 2021)
Journal Details
License
Format
Journal
First Published
17 Oct 2008
Publication timeframe
4 times per year
Languages
English
access type Open Access

Organisational Culture and Organisational Citizenship Behaviour: The Dark Side of Organisational Politics

Published Online: 26 Mar 2021
Page range: 36 - 48
Received: 31 May 2020
Accepted: 16 Dec 2020
Journal Details
License
Format
Journal
First Published
17 Oct 2008
Publication timeframe
4 times per year
Languages
English
Abstract

Background and Purpose: Organisational politics can have a substantial negative effect on employees’ performance, however many organisations still do not pay attention to this organisational behaviour. In our study, we aim to examine the relationship between organisational culture and organisational citizenship behaviour through how employees perceive political behaviour within organisations.

Methods: Convenience sampling technique has been employed, quantitative data were collected from 532 employees in the Jordan banking industry via online surveys. Structural equation modelling (SEM) was employed to test the hypotheses of the study.

Results: Analyses showed that organisational culture within the banking industry has an effect on how employees perceive political behaviour. A negative perception of political behaviour by employees, in turn, has a negative influence on employees’ citizenship behaviour. These findings answer previous calls to investigate the destructive effect of organisational politics on employee outcomes.

Conclusion: Organisations should pay more attention to the destructive effect of organisational politics and try to minimise such behaviour. Organisational citizenship behaviour, in contrast, benefits organisational performance, and the enhancement of this is recommended through the implementation of more effective policies and strategies.

Keywords

Abbas, M., Raja, U., Darr, W., & Bouckenooghe, D. (2014). Combined effects of perceived politics and psychological capital on job satisfaction, turnover intentions, and performance. Journal of Management, 40(7), 1813-1830. https://doi.org/10.1177%2F0149206312455243Search in Google Scholar

Abdulrab, M., Zumrah, A. R., Almaamari, Q., Al-Tahitah, A. N., Isaac, O., & Ameen, A. (2018). The role of psychological empowerment as a mediating variable between perceived organizational support and organizational citizenship behaviour in Malaysian higher education institutions. International Journal of Management and Human Science, 2(3), 1-14.‏ Retrieved from https://ejournal.lucp.net/index.php/ijmhs/article/view/812Search in Google Scholar

Arıkoğlu, E., İyigün, N. Ö., & Sağlam, M. (2019). The mediating role of organizational identification on the relationship between job satisfaction and organizational citizenship behavior: A research in the finance industry. International Journal of Commerce and Finance, 5(1), 92-101.Search in Google Scholar

Aybar, S., & Marşap, A. (2018). The moderating role of organizational trust on the relationship between perception of organizational politics and organizational commitment: Research in Istanbul University. Journal of Business Research - Turk, 10(2), 758–782. https://doi.org/10.20491/isarder.2018.454Search in Google Scholar

Block, P. (2017). The empowered manager : Positive political skills at work (2nd ed.). John Wiley & Sons, Inc.Search in Google Scholar

Brislin, R. (1980). Translation and content analysis of oral and written materials. In H. C. Triandis & J. W. Berry (Eds.), Handbook of cross-cultural psychology: Methodology (Vol. 2, pp. 389–444). Boston, MA: Allyn & Bacon.Search in Google Scholar

Bukowski, A., & Rudnicki, S. (2018). Not only individualism: The effects of long-term orientation and other cultural variables on national innovation success. Cross-Cultural Research, 53(2), 106939711878554. https://doi.org/10.1177/1069397118785546Search in Google Scholar

Cheung, F. Y. M., Peng, K., & Wong, C.-S. (2018). Beyond exchange and prosocial motives, is altruistic helping a valid motive for organizational citizenship behavior? Chinese Management Studies, 12(1), 222–242. https://doi.org/10.1108/cms-08-2016-0165Search in Google Scholar

Chernyak-Hai, L., & Rabenu, E. (2018). The new era workplace relationships: Is social exchange theory still relevant? Industrial and Organizational Psychology, 11(3), 456–481. https://doi.org/10.1017/iop.2018.5Search in Google Scholar

Chun, J. S., Shin, Y., Choi, J. N., & Kim, M. S. (2013). How does corporate ethics contribute to firm financial performance? The mediating role of collective organizational commitment and organizational citizenship behavior. Journal of Management, 39(4), 853-877. https://doi.org/10.1177%2F0149206311419662Search in Google Scholar

Clark, J. A. (2012). Municipalities go to market: Economic reform and political contestation in Jordan. Mediterranean Politics, 17(3), 358–375. https://doi.org/10.1080/13629395.2012.726133Search in Google Scholar

Cohen, L., Manion, L., & Morrison, K. (2018). Research methods in education (8th ed.). New York Routledge.Search in Google Scholar

De Clercq, D., & Belausteguigoitia, I. (2017). Mitigating the negative effect of perceived organizational politics on organizational citizenship behavior: Moderating roles of contextual and personal resources. Journal of Management & Organization, 23(5), 689–708. https://doi.org/10.1017/jmo.2017.7Search in Google Scholar

Drory, A., & Vigoda-Gadot, E. (2010). Organizational politics and human resource management: A typology and the israeli experience. Human Resource Management Review, 20(3), 194–202. https://doi.org/10.1016/j.hrmr.2009.08.005Search in Google Scholar

Devece, C., Palacios-Marqués, D., & Pilar Alguacil, M. (2016). Organizational commitment and its effects on organizational citizenship behavior in a high-unemployment environment. Journal of Business Research, 69(5), 1857–1861. https://doi.org/10.1016/j.jbusres.2015.10.069Search in Google Scholar

Elbanna, S. (2016). Managers’ autonomy, strategic control, organizational politics and strategic planning effectiveness: An empirical investigation into missing links in the hotel sector. Tourism Management, 52, 210–220. https://doi.org/10.1016/j.tourman.2015.06.025Search in Google Scholar

Farzaneh, J., Dehghanpour Farashah, A., & Kazemi, M. (2014). The impact of person-job fit and person-organization fit on OCB. Personnel Review, 43(5), 672–691. https://doi.org/10.1108/pr-07-2013-0118Search in Google Scholar

Fedor, D., Maslyn, J., Farmer, S., & Bettenhausen, K. (2007). The contribution of positive politics to the prediction of employee reactions. Journal of Applied Social Psychology, 38(1), 76–96. https://doi.org/10.1111/j.1559-1816.2008.00297.xSearch in Google Scholar

Fornell, C., & Larcker, D. F. (1981). Structural equation models with unobservable variables and measurement error: Algebra and statistics. Journal of Marketing Research, 18(3), 382. https://doi.org/10.2307/3150980Search in Google Scholar

Hair, J. F. (2017). A primer on partial least squares structural equation modeling (PLS-SEM). Sage.Search in Google Scholar

Haque, A. K. M. T., Uddin, Md. A., Easmin, R., & Sohel, S. M. (2019). Job satisfaction and citizenship behavior: A mediating effect of organizational commitment. Organizacija, 52(3), 236–249. https://doi.org/10.2478/orga-2019-0015Search in Google Scholar

Hofstede, G. (2001). Culture’s consequences : Comparing values, behaviors, institutions, and organizations across nations. Sage.Search in Google Scholar

Hofstede Insights (2020). Jordan. Hofstede Insights. Retrieved November 5, 2020, from https://www.hofstede-insights.com/country/jordan/Search in Google Scholar

Hsiung, H.-H., Lin, C.-W., & Lin, C.-S. (2011). Nourishing or suppressing? The contradictory influences of perception of organizational politics on organizational citizenship behaviour. Journal of Occupational and Organizational Psychology, 85(2), 258–276. https://doi.org/10.1111/j.2044-8325.2011.02030.xSearch in Google Scholar

Kacmar, K. M., & Ferris, G. R. (1991). Perceptions of organizational politics scale (POPS): Development and construct validation. Educational and Psychological Measurement, 51(1), 193–205. https://doi.org/10.1177/0013164491511019Search in Google Scholar

Kacmar, K. M., & Carlson, D 1997, ‘Further validation of the Perceptions of Politics Scale POPS: A multiple sample investigation’, Journal of Management, vol.23, pp. 627–658.Search in Google Scholar

Kacmar, K. M., & Baron, R. A. (1999). Organizational Politics. Research in human resources management, 1-39.Search in Google Scholar

Kawiana, I. G. P. (2018). The influence of organizational culture, employee satisfaction, personality, and organizational commitment towards employee performance. International Research Journal of Management, IT and Social Sciences, 5(3). https://doi.org/10.21744/irjmis.v5i3.666Search in Google Scholar

Khan, N. A., Khan, A. N., & Gul, S. (2019). Relationship between perception of organizational politics and organizational citizenship behavior: Testing a moderated mediation model. Asian Business & Management, 18(2), 122–141. https://doi.org/10.1057/s41291-018-00057-9Search in Google Scholar

Kuvaas, B. (2008). An exploration of how the employee-organization relationship affects the linkage between perception of developmental human resource practices and employee outcomes. Journal of Management Studies, 45(1). https://doi.org/10.1111/j.1467-6486.2007.00710.xSearch in Google Scholar

Landells, E. M., & Albrecht, S. L. (2017). The positives and negatives of organizational politics: A qualitative study. Journal of Business and Psychology, 32(1), 41–58. https://doi.org/10.1007/s10869-015-9434-5Search in Google Scholar

Lau, P. Y. Y., Tong, J. L. Y. T., Lien, B. Y.-H., Hsu, Y.-C., & Chong, C. L. (2017). Ethical work climate, employee commitment and proactive customer service performance: Test of the mediating effects of organizational politics. Journal of Retailing and Consumer Services, 35, 20–26. https://doi.org/10.1016/j.jretconser.2016.11.004Search in Google Scholar

Lee, K., & Allen, N. J. (2002). Organizational citizenship behavior and workplace deviance: The role of affect and cognitions. Journal of Applied Psychology, 87(1), 131–142. https://doi.org/10.1037/0021-9010.87.1.131Search in Google Scholar

Lee, S. H. N., & Ha-Brookshire, J. (2018). The effect of ethical climate and employees’ organizational citizenship behavior on U.S. fashion retail organizations’ sustainability performance. Corporate Social Responsibility and Environmental Management, 25(5), 939–947. https://doi.org/10.1002/csr.1510Search in Google Scholar

Leslie, L. M. and Gelfand, M. J. (2012). The cultural psychology of social influence: Implications for organizational politics. In G. R. Ferris and D. C. Treadway (eds), Politics in organizations: Theory and research considerations, pp. 411-447.Search in Google Scholar

Malik, O. F., Shahzad, A., Raziq, M. M., Khan, M. M., Yusaf, S., & Khan, A. (2019). Perceptions of organizational politics, knowledge hiding, and employee creativity: The moderating role of professional commitment. Personality and Individual Differences, 142, 232–237. https://doi.org/10.1016/j.paid.2018.05.005Search in Google Scholar

Meynhardt, T., Brieger, S. A., & Hermann, C. (2018). Organizational public value and employee life satisfaction: The mediating roles of work engagement and organizational citizenship behavior. The International Journal of Human Resource Management, 31(12), 1–34. https://doi.org/10.1080/09585192.2017.1416653Search in Google Scholar

Mintzberg, H. (1983). The case for corporate social responsibility. Journal of Business Strategy, 4(2), 3-15.Search in Google Scholar

Minkov, M., & Hofstede, G. (2011). The evolution of Hofstede’s doctrine. Cross Cultural Management: An International Journal, 18(1), 10–20. https://doi.org/10.1108/13527601111104269Search in Google Scholar

Miao, C., Humphrey, R. H., & Qian, S. (2018). A cross-cultural meta-analysis of how leader emotional intelligence influences subordinate task performance and organizational citizenship behavior. Journal of World Business, 53(4), 463–474. https://doi.org/10.1016/j.jwb.2018.01.003Search in Google Scholar

Newman, A., Schwarz, G., Cooper, B., & Sendjaya, S. (2015). How servant leadership influences organizational citizenship behavior: The roles of LMX, empowerment, and proactive personality. Journal of Business Ethics, 145(1), 49–62. https://doi.org/10.1007/s10551-015-2827-6Search in Google Scholar

Organ, D. W. (1997). Organizational citizenship behavior: It’s construct clean-up time. Human Performance, 10(2), 85–97. https://doi.org/10.1207/s15327043hup1002_2Search in Google Scholar

Pohl, S., Vonthron, A.-M., & Closon, C. (2017). Human resources practices as predictors of organizational citizenship behaviour: The role of job breadth and organizational support. Journal of Management & Organization, 25(02), 224–238. https://doi.org/10.1017/jmo.2017.14Search in Google Scholar

Rizwan, M., Afzal Humayon, A., Usman Shahid, A., Qaiser Danish, R., Aslam, N., & Shahid, J. (2017). Antecedents of job turnover in educational sector of Pakistan. International Journal of Organizational Leadership, 6(1), 89–101. https://doi.org/10.33844/ijol.2017.60404Search in Google Scholar

Shao, R., Rupp, D. E., Skarlicki, D. P., & Jones, K. S. (2013). Employee justice across cultures: A meta-analytic review. Journal of Management, 39(1), 263-301. https://doi/pdf/10.1177/0149206311422447Search in Google Scholar

Slawinski, N., Pinkse, J., Busch, T., & Banerjee, S. B. (2016). The role of short-termism and uncertainty avoidance in organizational inaction on climate change. Business & Society, 56(2), 253–282. https://doi.org/10.1177/0007650315576136Search in Google Scholar

Sobel, M. E. (1982). Asymptotic confidence intervals for indirect effects in structural equation models. In S. Leinhardt (Ed.), Sociological methodology 1982 (pp. 290–312). Washington DC: American Sociological Association.Search in Google Scholar

Solís, E. R. R., & Monroy, V. I. B. (2015). Between love and war: The effects of affective commitment in organizational politics and organizational performance. Journal of organizational culture, communications and conflict, 19(2), 69.Search in Google Scholar

Takeuchi, R., Bolino, M. C., & Lin, C.-C. (2015). Too many motives? The interactive effects of multiple motives on organizational citizenship behavior. Journal of Applied Psychology, 100(4), 1239–1248. https://doi.org/10.1037/apl0000001Search in Google Scholar

Taylor, J. (2013). Goal setting in the Australian public service: Effects on psychological empowerment and organizational citizenship behavior. Public Administration Review, 73(3), 453–464. https://doi.org/10.1111/puar.12040Search in Google Scholar

Tušar, M., Žnidaršič, A., & Miglič, G. (2016). Differences between national cultures matter – case of Slovenian-Korean working environment. Organizacija, 49(3), 183–192. https://doi.org/10.1515/orga-2016-0017Search in Google Scholar

Vigoda-Gadot, E., & Beeri, I. (2011). Change-Oriented organizational citizenship behavior in public administration: The power of leadership and the cost of organizational politics. Journal of Public Administration Research and Theory, 22(3), 573–596. https://doi.org/10.1093/jopart/mur036Search in Google Scholar

Wang, X., French, B. F., & Clay, P. F. (2015). Convergent and discriminant validity with formative measurement: A mediator perspective. Journal of Modern Applied Statistical Methods, 14(1), 83–106. https://doi.org/10.22237/jmasm/1430453400Search in Google Scholar

Yang, F. (2016). Better understanding the perceptions of organizational politics: Its impact under different types of work unit structure. European Journal of Work and Organizational Psychology, 26(2), 250–262. https://doi.org/10.1080/1359432x.2016.1251417Search in Google Scholar

Zhang, Q., Sun, S., Zheng, X., & Liu, W. (2019). The role of cynicism and personal traits in the organizational political climate and sustainable creativity. Sustainability, 11(1), 257. https://doi.org/10.3390/su11010257Search in Google Scholar

Recommended articles from Trend MD

Plan your remote conference with Sciendo