Open Access

Consumer Experiences with Marketing Technology: Solving the Tensions Between Benefits and Costs


Cite

Stefano Puntoni
Professor of Marketing, Rotterdam School of Management Erasmus UniversityRotterdam, The Netherlands
Rebecca Walker Reczek
Berry Chair of New Technologies in Marketing Ohio State UniversityColumbus, USA
Markus Giesler
Professor of Marketing York UniversityToronto, Canada
Simona Botti
Professor of Marketing, London Business SchoolUK