[
Al Jabri, I. M., & Roztocki, N. (2015). Adoption of ERP systems: Does information transparency matter? Telematics and Informatics, 32(2), 300–310. DOI: https://doi.org/10.1016/j.tele.2014.09.005
]Search in Google Scholar
[
Boston Consulting Group. (2025). GenAI can revolutionise ERP transformations. BCG. Retrieved from https://www.bcg.com/publications/2025/gen-ai-can-revolutionize-erp-transformations
]Search in Google Scholar
[
Bradford, M. (2015). Modern ERP: Select, implement, and use today’s advanced business systems. Lulu Press.
]Search in Google Scholar
[
Cebekhulu, B. M. B., & Ozor, P. A. (2022). The influence of quality management and ERP systems on organisational culture and performance. Proceedings on Engineering Sciences, 4(1), 41–50. DOI: https://doi.org/10.24874/PES04.01.007
]Search in Google Scholar
[
Davenport, T. H. (1998). Putting the enterprise into the enterprise system. Harvard Business Review, 76(4), 121–131. DOI: https://hbr.org/1998/07/putting-the-enterprise-into-the-enterprise-system
]Search in Google Scholar
[
Davenport, T. H., & Ronanki, R. (2018). Artificial intelligence for the real world. Harvard Business Review, 96(1), 108–116. DOI: https://hbr.org/2018/01/artificial-intelligence-for-the-real-world
]Search in Google Scholar
[
Dwivedi, Y. K., Hughes, L., Kar, A. K., Baabdullah, A. M., Grover, P., Abbas, R., & Wright, A. H. (2021). Artificial Intelligence (AI): Multidisciplinary perspectives on emerging challenges, opportunities, and agenda for research, practice and policy. International Journal of Information Management, 57. DOI: https://doi.org/10.1016/j.ijinfomgt.2019.08.002
]Search in Google Scholar
[
Gartner. (2023). ERP market trends. Retrieved from https://www.gartner.com/en/documents/5525695
]Search in Google Scholar
[
Haddara, M., & Zach, O. (2012). ERP systems in SMEs: An extended literature review. International Journal of Information Science, 2(6), 106–116. DOI: https://doi.org/10.5923/j.ijis.20120206.06
]Search in Google Scholar
[
Hananta, S. A., & Susyanti, J. (2024). Implementation of Total Quality Management (TQM) in organisations and business: A literature review. International Journal of Economics and Management Research, 3 (2), 322–332. DOI: https://ijemr.asia/index.php/ijemr/article/view/227
]Search in Google Scholar
[
Holland, C. P., & Light, B. (1999). A critical success factors model for ERP implementation. IEEE Software, 16(3), 30–36. DOI: https://doi.org/10.1109/52.765784
]Search in Google Scholar
[
Hsieh, H. F., & Shannon, S. E. (2005). Three approaches to qualitative content analysis. Qualitative Health Research, 15(9), 1277–1288. DOI: https://doi.org/10.1177/1049732305276687
]Search in Google Scholar
[
Huang, Y.-Y., & Handfield, R. B. (2015). Measuring the benefits of ERP on supply management maturity model: A “big data” method. International Journal of Operations & Production Management, 35 (1), 2–25. DOI: https://doi.org/10.1108/IJOPM-07-2013-0341
]Search in Google Scholar
[
IDC. (2024). Worldwide Enterprise Applications Revenue Grew 12.0% in 2023 and Is Forecast to Surpass $600 Billion in 2028, According to IDC. IDC. Retrieved from https://my.idc.com/getdoc.jsp?containerId=prUS52371124
]Search in Google Scholar
[
Infor. (2025a). Infor Coleman AI platform: Data sheet. Infor. Retrieved from https://181151.fs1.hubspotusercontentna1.net/hubfs/181151/downloads/infor_coleman_ai.pdf
]Search in Google Scholar
[
Infor. (2025b). Infor OS: A complete overview. Infor. Retrieved from https://www.infor.com/resources/infor-os-a-complete-overview
]Search in Google Scholar
[
Infor. (2025c). Infor CloudSuite platform brochure. Infor. Retrieved from https://www.infor.com/resources/infor-cloudsuite-platform
]Search in Google Scholar
[
Infor. (2025d). Infor Complements its Industry Cloud Platform with Enterprise Quality Management and Environmental, Health & Safety Solutions from ETQ. Infor. Retrieved from https://www.infor.com/news/infor-partners-with-etq
]Search in Google Scholar
[
Infor. (2025e). Infor CloudSuite Quality Management (QMS) module: Functionalities and standards supported. Infor. [Available from Infor CloudSuite Industrial Quality Management (QMS) Module]
]Search in Google Scholar
[
Infor & AWS. (2024). Bringing the power of AWS generative AI to Infor’s industry-first approach. Infor. Retrieved from https://www.infor.com/blog/bringing-the-power-of-aws-generative-ai-to-infor
]Search in Google Scholar
[
Madapusi, A., & D’Souza, D. (2012). The influence of ERP system implementation on the operational performance of an organisation. International Journal of Information Management, 32 (1), 24–34. DOI: https://doi.org/10.1016/j.ijinfomgt.2011.06.004
]Search in Google Scholar
[
Microsoft. (2023a). What is ERP? Microsoft. Retrieved from https://www.microsoft.com/en-us/dynamics-365/resources/what-is-erp
]Search in Google Scholar
[
Microsoft. (2023b). AI-Powered ERP Solutions - Dynamics 365. Microsoft. Retrieved from https://www.microsoft.com/enus/dynamics-365/solutions/erp
]Search in Google Scholar
[
Mourtzis, D., Vlachou, E., & Milas, N. (2016). Industrial big data as a result of IoT adoption in manufacturing. Procedia CIRP, 55, 290–295. DOI: https://doi.org/10.1016/j.procir.2016.07.038
]Search in Google Scholar
[
NetSuite. (2025). 8 ERP trends and 4 predictions for 2025 & beyond. NetSuite. Retrieved from https://www.netsuite.com/portal/resource/articles/erp/erp-trends.shtml
]Search in Google Scholar
[
Oracle. (2023). Oracle Fusion Cloud ERP. Oracle. Retrieved from https://www.oracle.com/erp/
]Search in Google Scholar
[
Panetto, H., Iung, B., Ivanov, D., Weichhart, G., & Wang, X. (2019). Challenges for the cyber-physical manufacturing enterprises of the future. Annual Reviews in Control, 47, 200–213. DOI: https://doi.org/10.1016/j.arcontrol.2019.02.002
]Search in Google Scholar
[
Panorama Consulting Group. (2023). 2023 Clash of the Titans: SAP vs. Oracle vs. Microsoft vs. Infor. Panorama Consulting Group. Retrieved from https://4439340.fs1.hubspotusercontent-na1.net/hubfs/4439340/Reports/Clash%20of%20the%20Titans/2023-Clash%20of%20the%20Titans%20-%20Panorama%20Consulting%20Group.pdf
]Search in Google Scholar
[
Panorama Consulting Group. (2025). 2025 Clash of the Titans: SAP vs. Oracle vs. Microsoft vs. Infor. Panorama Consulting Group. Retrieved from https://dam.infor.com/api/public/content/950efa0c7d3447fab9fe1b3f77c96c80?v=dc24bef1
]Search in Google Scholar
[
Pokala, P. (2024a). Artificial intelligence in enterprise resource planning: A systematic review of innovations, applications, and future directions. SSRN. DOI: https://doi.org/10.5281/zenodo.14170247
]Search in Google Scholar
[
Pokala, P. (2024b). The integration and impact of artificial intelligence in modern ERP systems: A comprehensive review. SSRN. DOI: https://doi.org/10.5281/zenodo.14050064
]Search in Google Scholar
[
Psomas, E., & Antony, J. (2017). Total quality management elements and results in higher education institutions: The Greek case. Quality Assurance in Education, 25(2), 206–223. DOI: https://doi.org/10.1108/QAE-08-2015-0033
]Search in Google Scholar
[
SAP Help Portal. (2025). Quality Management (QM) — SAP S/4HANA. SAP. Retrieved from https://help.sap.com/docs/SAP_S4HANA_ON-PREMISE/9905622a5c1f49ba84e9076fc83a9c2c/e2f8f94be737403696eeea0e2be80d87.html
]Search in Google Scholar
[
SAP. (2023). What is SAP Cloud ERP? SAP. Retrieved from https://www.sap.com/products/s4hana-erp.html
]Search in Google Scholar
[
Spathis, C., & Ananiadis, J. (2005). Assessing the benefits of using an enterprise system in accounting information and management. Journal of Enterprise Information Management, 18 (2), 195–210. DOI: https://doi.org/10.1108/17410390510579918
]Search in Google Scholar
[
Sternad Zabukovšek, S., & Bobek, S. (2025). Using the technology acceptance model for factors influencing acceptance of enterprise resource planning solutions. In M. Khosrowpour (Ed.), Encyclopedia of information science and technology (6th ed., pp. 1–28). IGI Global. DOI: https://doi.org/10.4018/978-1-6684-7366-5.ch073
]Search in Google Scholar
[
Susiati, D., Judijanto, L., Suprayitno, D., & Suarni, E. (2024). Integration of Total Quality Management (TQM) in business practice: A bibliometric analysis. West Science Business and Management, 2(1), 56–63. DOI: https://doi.org/10.58812/wsbm.v2i01.736
]Search in Google Scholar
[
Syam, N., & Sharma, A. (2018). Waiting for a sales renaissance in the fourth industrial revolution: Machine learning and artificial intelligence in sales research and practice. Industrial Marketing Management, 69, 135–146. DOI: https://doi.org/10.1016/j.indmarman.2017.12.019
]Search in Google Scholar
[
Tang, Y., Sun, Y., & Xu, H. (2025). FinRobot: Generative business process AI agents for ERP in finance. arXiv preprint arXiv:2506.01423. Retrieved from https://arxiv.org/abs/2506.01423
]Search in Google Scholar
[
Xu, Z., Zhang, W., & Li, J. (2025). Chatting with your ERP: A recipe. arXiv preprint arXiv:2507.23429. Retrieved from https://arxiv.org/abs/2507.23429
]Search in Google Scholar
[
Yin, R. K. (2018). Case study research and applications: Design and methods (6th ed.). SAGE Publications.
]Search in Google Scholar
[
Zach, O., Munkvold, B. E., & Olsen, D. H. (2012). ERP system implementation in SMEs: Exploring the influences of the SME context. Enterprise Information Systems, 8(2), 309–335. DOI: https://doi.org/10.1080/17517575.2012.702358
]Search in Google Scholar
[
Zeng, J., Phan, C. A., & Matsui, Y. (2015). The impact of hard and soft quality management on quality and innovation performance: An empirical study. International Journal of Production Economics, 162, 216–226. DOI: https://doi.org/10.1016/j.ijpe.2014.07.006
]Search in Google Scholar
