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Management Systems in Production Engineering
Volume 30 (2022): Issue 4 (December 2022)
Open Access
E-Service Quality Assessment According to Hierarchical Service Quality Models
Manuela Ingaldi
Manuela Ingaldi
Czestochowa University of Technology
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Ingaldi, Manuela
Oct 29, 2022
Management Systems in Production Engineering
Volume 30 (2022): Issue 4 (December 2022)
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Published Online:
Oct 29, 2022
Page range:
311 - 318
DOI:
https://doi.org/10.2478/mspe-2022-0040
Keywords
e-commerce
,
e-service quality
,
service quality models
,
IPA
© 2022 Manuela Ingaldi, published by Sciendo
This work is licensed under the Creative Commons Attribution 4.0 International License.
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