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Management & Marketing
Volume 14 (2019): Issue 1 (March 2019)
Open Access
A major boost to the website performance of up-scale hotels in Vietnam
Nga Thi Vo
Nga Thi Vo
Faculty of Economics and Management, Tomas Bata University in Zlin, Faculty of Tourism, Hoa Sen University
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Vo, Nga Thi
,
Miloslava Chovancová
Miloslava Chovancová
Faculty of Economics and Management, Tomas Bata University in Zlin
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Chovancová, Miloslava
and
Ho Thanh Tri
Ho Thanh Tri
Faculty of Economics and Management, Tomas Bata University in Zlin
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Tri, Ho Thanh
Apr 18, 2019
Management & Marketing
Volume 14 (2019): Issue 1 (March 2019)
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Published Online:
Apr 18, 2019
Page range:
14 - 30
DOI:
https://doi.org/10.2478/mmcks-2019-0002
Keywords
booking
,
customer satisfaction
,
hotel website
,
e-service quality
,
luxury hotel
© 2019 Nga Thi Vo et al., published by Sciendo
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.