“Robocracy” - a model of efficiency or a synonym for soulless processes in public administration?

The rapid development of artificial intelligence requires public administration to constantly adapt to new technologies, while also raising a number of challenges related to ethics, data security, and the reconstruction of existing processes. The aim of this article is to comprehensively analyze the phenomenon of increasing automation of administrative processes, referred to as “robocracy.” This study focuses on the bipolar perception of this phenomenon: On the one hand, its role in increasing the efficiency of public administration, reducing human errors, and accelerating the provision of services is emphasized. On the other hand, attention is drawn to potential negative consequences, such as the dehumanization of the relationship between citizens and administration, loss of flexibility in decision-making, and an increased risk of social exclusion of people less familiar with new technologies.