Open Access

How do employees in the Polish financial sector react to automation in their workplace?


Cite

Acemoglu, D., & Restrepo, P. (2020). Unpacking skill bias: Automation and new tasks. AEA Papers and Proceedings, 110, 356–361. https://doi.org/10.1257/pandp.20201063 Acemoglu D. Restrepo P. ( 2020 ). Unpacking skill bias: Automation and new tasks . AEA Papers and Proceedings , 110 , 356 361 . https://doi.org/10.1257/pandp.20201063 Search in Google Scholar

Andersen, H. (2020). The cost efficiency improvement of Norwegian banks can be explained by automation and digitalisation. Staff Memo, No. 9/2020, Norges Bank, Oslo. https://hdl.handle.net/11250/2690371 Andersen H. ( 2020 ). The cost efficiency improvement of Norwegian banks can be explained by automation and digitalisation . Staff Memo, No. 9/2020 , Norges Bank, Oslo . https://hdl.handle.net/11250/2690371 Search in Google Scholar

Arntz, M., Blesse, S., & Dörrenberg, P. (2022). The end of work is near, isn’t it? Survey Evidence on Automation Angst. SSRN Electronic Journal. https://doi.org/10.2139/ssrn.4247981 Arntz M. Blesse S. Dörrenberg P. ( 2022 ). The end of work is near, isn’t it? Survey Evidence on Automation Angst . SSRN Electronic Journal . https://doi.org/10.2139/ssrn.4247981 Search in Google Scholar

Autor, D. H., Levy, F., & Murnane, R. J. (2003). The skill content of recent technological change: An empirical exploration. The Quarterly Journal of Economics, 118(4), 1279–1333. https://doi.org/10.1162/003355303322552801 Autor D. H. Levy F. Murnane R. J. ( 2003 ). The skill content of recent technological change: An empirical exploration . The Quarterly Journal of Economics , 118 ( 4 ), 1279 1333 . https://doi.org/10.1162/003355303322552801 Search in Google Scholar

Aziz, L. A.-R., & Andriansyah, Y. (2023). The role of Artificial Intelligence in modern banking: An exploration of AI-driven approaches for enhanced fraud prevention, risk management, and regulatory compliance. Review of Conceptual Business Analytics, 6(1), 110–132. Aziz L. A.-R. Andriansyah Y. ( 2023 ). The role of Artificial Intelligence in modern banking: An exploration of AI-driven approaches for enhanced fraud prevention, risk management, and regulatory compliance . Review of Conceptual Business Analytics , 6 ( 1 ), 110 132 . Search in Google Scholar

Bessen, J. (2015). Learning by doing: The real connection between innovation, wages, and wealth. Yale University Press. Bessen J. ( 2015 ). Learning by doing: The real connection between innovation, wages, and wealth . Yale University Press . Search in Google Scholar

Brynjolfsson, E., & McAfee, A. (2011). Race against the machine: How the digital revolution is accelerating innovation, driving productivity, and irreversibly transforming employment and the economy. Digital Frontier Press. Brynjolfsson E. McAfee A. ( 2011 ). Race against the machine: How the digital revolution is accelerating innovation, driving productivity, and irreversibly transforming employment and the economy . Digital Frontier Press . Search in Google Scholar

Dekker, F., Salomons, A., & van der Waal, J. (2017). Fear of robots at work: The role of economic self-interest. Socio-Economic Review, 15(3), 539–562. https://doi.org/10.1093/SER/MWX005 Dekker F. Salomons A. van der Waal J. ( 2017 ). Fear of robots at work: The role of economic self-interest . Socio-Economic Review , 15 ( 3 ), 539 562 . https://doi.org/10.1093/SER/MWX005 Search in Google Scholar

Demir, E., & Danisman, G. O. (2021). Banking sector reactions to COVID-19: The role of bank-specific factors and government policy responses. Research in International Business and Finance, 58, 101508. https://doi.org/10.1016/j.ribaf.2021.101508 Demir E. Danisman G. O. ( 2021 ). Banking sector reactions to COVID-19: The role of bank-specific factors and government policy responses . Research in International Business and Finance , 58 , 101508 . https://doi.org/10.1016/j.ribaf.2021.101508 Search in Google Scholar

Dengler, K., & Gundert, S. (2021). Digital transformation and subjective job insecurity in Germany. European Sociological Review, 1–19. https://doi.org/10.1093/esr/jcaa066 Dengler K. Gundert S. ( 2021 ). Digital transformation and subjective job insecurity in Germany . European Sociological Review , 1 19 . https://doi.org/10.1093/esr/jcaa066 Search in Google Scholar

Digalaki, E. (2022). The impact of artificial intelligence in the banking sector & how AI is being used in 2022. Business Insider. https://www.businessinsider.com/ai-in-banking-report Digalaki E. ( 2022 ). The impact of artificial intelligence in the banking sector & how AI is being used in 2022 . Business Insider . https://www.businessinsider.com/ai-in-banking-report Search in Google Scholar

Dodel, M., & Mesch, G. S. (2020). Perceptions about the impact of automation in the workplace. Information, Communication & Society, 23(5), 665–680. https://doi.org/10.1080/1369118X.2020.1716043 Dodel M. Mesch G. S. ( 2020 ). Perceptions about the impact of automation in the workplace . Information, Communication & Society , 23 ( 5 ), 665 680 . https://doi.org/10.1080/1369118X.2020.1716043 Search in Google Scholar

Druszcz P. (2017). Digitalizacja produktów bankowych jako cel strategiczny uczestników polskiego sektora bankowego. Ruch Prawniczy, Ekonomiczny i Socjologiczny, 79 (1), 237–250. https://doi.org/10.14746/rpeis.2017.79.1.17 Druszcz P. ( 2017 ). Digitalizacja produktów bankowych jako cel strategiczny uczestników polskiego sektora bankowego . Ruch Prawniczy, Ekonomiczny i Socjologiczny , 79 ( 1 ), 237 250 . https://doi.org/10.14746/rpeis.2017.79.1.17 Search in Google Scholar

Egan, M. (2016, April 4). 30% of bank jobs under threat from robots. CNNMoney. https://money.cnn.com/2016/04/04/investing/bank-jobs-dying-automation-citigroup/index.html Egan M. ( 2016 , April 4 ). 30% of bank jobs under threat from robots . CNNMoney . https://money.cnn.com/2016/04/04/investing/bank-jobs-dying-automation-citigroup/index.html Search in Google Scholar

Engel, C., Ebel, P., & Leimeister, J. M. (2022). Cognitive automation. Electronic Markets, 32(1), 339–350. https://doi.org/10.1007/s12525-021-00519-7 Engel C. Ebel P. Leimeister J. M. ( 2022 ). Cognitive automation . Electronic Markets , 32 ( 1 ), 339 350 . https://doi.org/10.1007/s12525-021-00519-7 Search in Google Scholar

Fares, O. H., Butt, I., & Lee, S. H. M. (2023). Utilization of artificial intelligence in the banking sector: A systematic literature review. Journal of Financial Services Marketing, 28(4), 835–852. https://doi.org/10.1057/s41264-022-00176-7 Fares O. H. Butt I. Lee S. H. M. ( 2023 ). Utilization of artificial intelligence in the banking sector: A systematic literature review . Journal of Financial Services Marketing , 28 ( 4 ), 835 852 . https://doi.org/10.1057/s41264-022-00176-7 Search in Google Scholar

Felten, E., Raj, M., & Seamans, R. (2021). Occupational, industry, and geographic exposure to artificial intelligence: A novel dataset and its potential uses. Strategic Management Journal, 42(12), 2195–2217. https://doi.org/10.1002/smj.3286 Felten E. Raj M. Seamans R. ( 2021 ). Occupational, industry, and geographic exposure to artificial intelligence: A novel dataset and its potential uses . Strategic Management Journal , 42 ( 12 ), 2195 2217 . https://doi.org/10.1002/smj.3286 Search in Google Scholar

Ford, M. (2016). Rise of the robots: Technology and the threat of a jobless future (First paperback edition). Basic Books. Ford M. ( 2016 ). Rise of the robots: Technology and the threat of a jobless future (First paperback edition). Basic Books . Search in Google Scholar

Frey, C. B., & Osborne, M. A. (2017). The future of employment: How susceptible are jobs to computerisation? Technological Forecasting and Social Change, 114, 254–280. https://doi.org/10.1016/j.techfore.2016.08.019 Frey C. B. Osborne M. A. ( 2017 ). The future of employment: How susceptible are jobs to computerisation? Technological Forecasting and Social Change , 114 , 254 280 . https://doi.org/10.1016/j.techfore.2016.08.019 Search in Google Scholar

Goos, M., Manning, A., & Salomons, A. (2014). Explaining job polarization: Routine-biased technological change and offshoring. American Economic Review, 104(8), 2509–2526. https://doi.org/10.1257/aer.104.8.2509 Goos M. Manning A. Salomons A. ( 2014 ). Explaining job polarization: Routine-biased technological change and offshoring . American Economic Review , 104 ( 8 ), 2509 2526 . https://doi.org/10.1257/aer.104.8.2509 Search in Google Scholar

Hamdan, A., Harraf, A., Arora, P., Alareeni, B., & Khamis Hamdan, R. (Eds.). (2022). Future of Organizations and Work After the 4th Industrial Revolution: The Role of Artificial Intelligence, Big Data, Automation, and Robotics (Vol. 1037). Springer International Publishing. https://doi.org/10.1007/978-3-030-99000-8 Hamdan A. Harraf A. Arora P. Alareeni B. Khamis Hamdan R. (Eds.). ( 2022 ). Future of Organizations and Work After the 4th Industrial Revolution: The Role of Artificial Intelligence, Big Data, Automation, and Robotics (Vol. 1037 ). Springer International Publishing . https://doi.org/10.1007/978-3-030-99000-8 Search in Google Scholar

Innocenti, S., & Golin, M. (2022). Human capital investment and perceived automation risks: Evidence from 16 countries. Journal of Economic Behavior and Organization, 195, 27–41. https://doi.org/10.1016/J.JEBO.2021.12.027 Innocenti S. Golin M. ( 2022 ). Human capital investment and perceived automation risks: Evidence from 16 countries . Journal of Economic Behavior and Organization , 195 , 27 41 . https://doi.org/10.1016/J.JEBO.2021.12.027 Search in Google Scholar

Ivanov, S., Kuyumdzhiev, M., & Webster, C. (2020). Automation fears: Drivers and solutions. Technology in Society, 63. https://doi.org/10.1016/j.techsoc.2020.101431 Ivanov S. Kuyumdzhiev M. Webster C. ( 2020 ). Automation fears: Drivers and solutions . Technology in Society , 63 . https://doi.org/10.1016/j.techsoc.2020.101431 Search in Google Scholar

King, B. (2019). Bank 4.0: Banking everywhere, never at a bank. Wiley. King B. ( 2019 ). Bank 4.0: Banking everywhere, never at a bank . Wiley . Search in Google Scholar

KNF. (2024, January 12). KNF. https://www.knf.gov.pl/ KNF . ( 2024 , January 12 ). KNF . https://www.knf.gov.pl/ Search in Google Scholar

Königstorfer, F., & Thalmann, S. (2020). Applications of Artificial Intelligence in commercial banks: A research agenda for behavioral finance. Journal of Behavioral and Experimental Finance, 27, 100352. https://doi.org/10.1016/j.jbef.2020.100352 Königstorfer F. Thalmann S. ( 2020 ). Applications of Artificial Intelligence in commercial banks: A research agenda for behavioral finance . Journal of Behavioral and Experimental Finance , 27 , 100352 . https://doi.org/10.1016/j.jbef.2020.100352 Search in Google Scholar

Lazo, M. P., & Ebardo, R. A. (2023). Artificial Intelligence adoption in the banking industry: Current state and future prospects. JIM: Journal of Innovation Management, 11(3), 54–74. Lazo M. P. Ebardo R. A. ( 2023 ). Artificial Intelligence adoption in the banking industry: Current state and future prospects . JIM: Journal of Innovation Management , 11 ( 3 ), 54 74 . Search in Google Scholar

Meetghany. (2024, January 12). Banking on change: Citigroup’s plan to Axe 20,000 US employees in major downsize move. Medium. https://medium.com/@meetghany/banking-on-change-citigroups-plan-to-axe-20-000-us-employees-in-major-downsize-move-2ac7acc17a91 Meetghany . ( 2024 , January 12 ). Banking on change: Citigroup’s plan to Axe 20,000 US employees in major downsize move . Medium . https://medium.com/@meetghany/banking-on-change-citigroups-plan-to-axe-20-000-us-employees-in-major-downsize-move-2ac7acc17a91 Search in Google Scholar

Mulas-Granados, C., Varghese, R., Boranova, V., DeChalendar, A., & Wallenstein, J. (2019). Automation, skills and the future of work. IMF Working Papers, 19(288). https://doi.org/10.5089/9781513519906.001 Mulas-Granados C. Varghese R. Boranova V. DeChalendar A. Wallenstein J. ( 2019 ). Automation, skills and the future of work . IMF Working Papers , 19 ( 288 ). https://doi.org/10.5089/9781513519906.001 Search in Google Scholar

Nedelkoska, L., & Quintini, G. (2018). Automation, skills use and training (OECD Social, Employment and Migration Working Papers 202; OECD Social, Employment and Migration Working Papers, Vol. 202). https://doi.org/10.1787/2e2f4eea-en Nedelkoska L. Quintini G. ( 2018 ). Automation, skills use and training (OECD Social, Employment and Migration Working Papers 202; OECD Social, Employment and Migration Working Papers, Vol. 202 ). https://doi.org/10.1787/2e2f4eea-en Search in Google Scholar

Nicoletti, B. (2021). Banking 5.0: How fintech will change traditional banks in the “new normal” post pandemic. Palgrave Macmillan. https://doi.org/10.1007/978-3-030-75871-4 Nicoletti B. ( 2021 ). Banking 5.0: How fintech will change traditional banks in the “new normal” post pandemic . Palgrave Macmillan . https://doi.org/10.1007/978-3-030-75871-4 Search in Google Scholar

Rifkin, J. (1996). The end of work: The decline of the global labor force and the dawn of the post-market era (1. trade paperback ed). Putnam. Rifkin J. ( 1996 ). The end of work: The decline of the global labor force and the dawn of the post-market era (1. trade paperback ed). Putnam . Search in Google Scholar

Rodriguez-Bustelo, C., Batista-Foguet, J. M., & Serlavós, R. (2020). Debating the future of work: The perception and reaction of the Spanish workforce to digitization and automation technologies. Frontiers in Psychology, 11, 1965. https://doi.org/10.3389/fpsyg.2020.01965 Rodriguez-Bustelo C. Batista-Foguet J. M. Serlavós R. ( 2020 ). Debating the future of work: The perception and reaction of the Spanish workforce to digitization and automation technologies . Frontiers in Psychology , 11 , 1965 . https://doi.org/10.3389/fpsyg.2020.01965 Search in Google Scholar

Rybacka, J. (2023). Wpływ pandemii COVID-19 na sposób korzystania z usług bankowych oraz na postrzeganie banków w Polsce – na podstawie badania empirycznego. Finanse i Prawo Finansowe, 2(38), 91–109. https://doi.org/10.18778/2391-6478.2.38.05 Rybacka J. ( 2023 ). Wpływ pandemii COVID-19 na sposób korzystania z usług bankowych oraz na postrzeganie banków w Polsce – na podstawie badania empirycznego . Finanse i Prawo Finansowe , 2 ( 38 ), 91 109 . https://doi.org/10.18778/2391-6478.2.38.05 Search in Google Scholar

Shabir, M., Jiang, P., Wang, W., & Işik, Ö. (2023). COVID-19 pandemic impact on banking sector: A cross-country analysis. Journal of Multinational Financial Management, 67, 100784. https://doi.org/10.1016/j.mulfin.2023.100784 Shabir M. Jiang P. Wang W. Işik Ö. ( 2023 ). COVID-19 pandemic impact on banking sector: A cross-country analysis . Journal of Multinational Financial Management , 67 , 100784 . https://doi.org/10.1016/j.mulfin.2023.100784 Search in Google Scholar

Smeets, M., Erhard, R. U., & Kaußler, T. (2021). Robotic Process Automation (RPA) in the financial sector: Technology - implementation - success for decision makers and users. Springer. https://doi.org/10.1007/978-3-658-32974-7 Smeets M. Erhard R. U. Kaußler T. ( 2021 ). Robotic Process Automation (RPA) in the financial sector: Technology - implementation - success for decision makers and users . Springer . https://doi.org/10.1007/978-3-658-32974-7 Search in Google Scholar

Straka, J. W. (2000). A shift in the mortgage landscape: The 1990s move to automated credit evaluations. Journal of Housing Research, 11(2), 207–232. JSTOR. http://www.jstor.org/stable/24833780 Straka J. W. ( 2000 ). A shift in the mortgage landscape: The 1990s move to automated credit evaluations . Journal of Housing Research , 11 ( 2 ), 207 232 . JSTOR . http://www.jstor.org/stable/24833780 Search in Google Scholar

Stulz, R. (2019). FinTech, BigTech, and the Future of Banks (w26312; p. w26312). National Bureau of Economic Research. https://doi.org/10.3386/w26312 Stulz R. ( 2019 ). FinTech, BigTech, and the Future of Banks (w26312; p. w26312 ). National Bureau of Economic Research . https://doi.org/10.3386/w26312 Search in Google Scholar

Susskind, D. (2020). A world without work: Technology, automation, and how we should respond (First edition). Metropolitan Books/Henry Holt & Company. Susskind D. ( 2020 ). A world without work: Technology, automation, and how we should respond ( First edition). Metropolitan Books/Henry Holt & Company . Search in Google Scholar

Truby, J., Brown, R., & Dahdal, A. (2020). Banking on AI: mandating a proactive approach to AI regulation in the financial sector. Law and Financial Markets Review, 14(2), 110–120. https://doi.org/10.1080/17521440.2020.1760454 Truby J. Brown R. Dahdal A. ( 2020 ). Banking on AI: mandating a proactive approach to AI regulation in the financial sector . Law and Financial Markets Review , 14 ( 2 ), 110 120 . https://doi.org/10.1080/17521440.2020.1760454 Search in Google Scholar

Villar, A. S., & Khan, N. (2021). Robotic process automation in banking industry: A case study on Deutsche Bank. Journal of Banking and Financial Technology, 5(1), 71–86. https://doi.org/10.1007/s42786-021-00030-9 Villar A. S. Khan N. ( 2021 ). Robotic process automation in banking industry: A case study on Deutsche Bank . Journal of Banking and Financial Technology , 5 ( 1 ), 71 86 . https://doi.org/10.1007/s42786-021-00030-9 Search in Google Scholar