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Patient satisfaction, perceived empathy, and quality of recovery among elderly postoperative patients: a cross-sectional study

Tu Thi Ngoc Nguyen

Nguyen, Tu Thi Ngoc

,

Trang Thi Thuy Ho

Ho, Trang Thi Thuy

and

Jun 11, 2025

Patient satisfaction, perceived empathy, and quality of recovery among elderly postoperative patients: a cross-sectional study's Cover Image

Frontiers of Nursing

Volume 12 (2025): Issue 2 (June 2025)

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Article Category: Original article

Published Online: Jun 11, 2025

Page range: 263 - 269

Received: Sep 15, 2024

Accepted: Nov 04, 2024

DOI: https://doi.org/10.2478/fon-2025-0028

Keywords
elderly patient, empathy, lower extremity fracture, patient satisfaction, quality of recovery

© 2025 Tu Thi Ngoc Nguyen et al., published by Sciendo

This work is licensed under the Creative Commons Attribution 4.0 International License.

Multiple linear regressions for predictive variables of patient satisfaction (N = 138)_

Variable	Accessibility of medical services/information transparency		Medical facilities/equipment		Nursing care		Communication attitude, behavior, and health education		Patient satisfaction
Predictors	β	t	β	t	β	t	β	t	β	t
Age	0.03	0.22	0.11	0.91	–0.01	–0.08	0.16	1.38	0.12	1.05
Patient perception of empathy	0.20	2.31*	0.15	1.75	0.03	0.32	0.31	3.83**	0.30	3.70**
Quality of recovery	0.16	1.35	0.30	2.55*	0.04	0.34	0.22	1.98	0.32	2.82**
	F = 2.48		F = 3.41		F = 0.13		F = 6.09		F = 7.20
	p = 0.06		p = 0.02		p = 0.95		p = 0.001		p = 0.000
	R² = 0.05		R² = 0.07		R² = 0.003		R² = 0.12		R² = 0.14
	R²_Adjusted = 0.03		R²_Adjusted = 0.05		R²_Adjusted = -0.02		R²_Adjusted = 0.10		R²_Adjusted = 0.12

Descriptive statistics for patient’s perception of empathy, quality of recovery, and patient satisfaction (N = 138)_

Domain	Mean ± SD	Min–Max
Patient’s perception of empathy	20.30 ± 1.18	17–23
Quality of recovery	110.11 ± 8.26	92–125
Patients satisfaction	156.86 ± 5.44	137–170
Accessibility of medical services/information transparency	36.70 ± 2.59	30–44
Medical facilities/equipment	38.20 ± 2.38	31–44
Nursing care	50.33 ± 2.67	44–57
Communication attitude, behavior, health education	31.67 ± 2.22	26–37

Participant characteristics (N = 138)_

Variables and categories	N	%
Age (years), Mean ± SD = (71.65 ± 8.38)
60–69	68	49.28
70–79	35	25.36
≥80	35	35.36
Living place
Urban	78	56.52
Rural	60	43.48
Treatment costs
Insurance	133	96.38
Self-pay	5	3.62
Surgical method
Intramedullary nailing	41	29.71
Splints	43	31.16
Hip replacement	26	18.84
Steel threaded	17	12.32
Other	11	7.97

Language:: English

Publication timeframe:: 4 times per year
Journal Subjects:: Medicine, Assistive Professions, Nursing

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