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Patient satisfaction, perceived empathy, and quality of recovery among elderly postoperative patients: a cross-sectional study

Tu Thi Ngoc Nguyen

Tu Thi Ngoc Nguyen

  • Anesthesia and Resuscitation Department, Danang University of Medical Technology and PharmacyDa Nang, Vietnam
  • Faculty of Nursing, Hue University of Medicine and Pharmacy, Hue UniversityHue, Vietnam
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Nguyen, Tu Thi Ngoc
, 
Trang Thi Thuy Ho

Trang Thi Thuy Ho

Faculty of Nursing, Hue University of Medicine and Pharmacy, Hue UniversityHue, Vietnam
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Ho, Trang Thi Thuy
 und 
Binh Duy Ho

Binh Duy Ho

Faculty of Nursing, Hue University of Medicine and Pharmacy, Hue UniversityHue, Vietnam
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Ho, Binh Duy
  
11. Juni 2025
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Artikel-Kategorie: Original article
Online veröffentlicht: 11. Juni 2025
Seitenbereich: 263 - 269
Eingereicht: 15. Sept. 2024
Akzeptiert: 04. Nov. 2024
DOI: https://doi.org/10.2478/fon-2025-0028
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© 2025 Tu Thi Ngoc Nguyen et al., published by Sciendo
This work is licensed under the Creative Commons Attribution 4.0 International License.

Multiple linear regressions for predictive variables of patient satisfaction (N = 138)_

Variable Accessibility of medical services/information transparency Medical facilities/equipment Nursing care Communication attitude, behavior, and health education Patient satisfaction
Predictors β t β t β t β t β t
Age 0.03 0.22 0.11 0.91 –0.01 –0.08 0.16 1.38 0.12 1.05
Patient perception of empathy 0.20 2.31* 0.15 1.75 0.03 0.32 0.31 3.83** 0.30 3.70**
Quality of recovery 0.16 1.35 0.30 2.55* 0.04 0.34 0.22 1.98 0.32 2.82**
F = 2.48 F = 3.41 F = 0.13 F = 6.09 F = 7.20
p = 0.06 p = 0.02 p = 0.95 p = 0.001 p = 0.000
R2 = 0.05 R2 = 0.07 R2 = 0.003 R2 = 0.12 R2 = 0.14
R2Adjusted = 0.03 R2Adjusted = 0.05 R2Adjusted = -0.02 R2Adjusted = 0.10 R2Adjusted = 0.12

Descriptive statistics for patient’s perception of empathy, quality of recovery, and patient satisfaction (N = 138)_

Domain Mean ± SD Min–Max
Patient’s perception of empathy 20.30 ± 1.18 17–23
Quality of recovery 110.11 ± 8.26 92–125
Patients satisfaction 156.86 ± 5.44 137–170
Accessibility of medical services/information transparency 36.70 ± 2.59 30–44
Medical facilities/equipment 38.20 ± 2.38 31–44
Nursing care 50.33 ± 2.67 44–57
Communication attitude, behavior, health education 31.67 ± 2.22 26–37

Participant characteristics (N = 138)_

Variables and categories N %
Age (years), Mean ± SD = (71.65 ± 8.38)
  60–69 68 49.28
  70–79 35 25.36
  ≥80 35 35.36
Living place
  Urban 78 56.52
  Rural 60 43.48
Treatment costs
  Insurance 133 96.38
  Self-pay 5 3.62
Surgical method
  Intramedullary nailing 41 29.71
  Splints 43 31.16
  Hip replacement 26 18.84
  Steel threaded 17 12.32
  Other 11 7.97
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