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Journals
Engineering Management in Production and Services
Volume 15 (2023): Issue 2 (June 2023)
Open Access
Measuring quality perception of public services: customer-oriented approach
Mindaugas Butkus
Mindaugas Butkus
,
Ona Grazina Rakauskiene
Ona Grazina Rakauskiene
,
Ilona Bartuseviciene
Ilona Bartuseviciene
,
Andrius Stasiukynas
Andrius Stasiukynas
,
Lina Volodzkiene
Lina Volodzkiene
and
Laura Dargenyte-Kacileviciene
Laura Dargenyte-Kacileviciene
| Jun 30, 2023
Engineering Management in Production and Services
Volume 15 (2023): Issue 2 (June 2023)
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Published Online:
Jun 30, 2023
Page range:
96 - 116
Received:
Dec 21, 2022
Accepted:
May 20, 2023
DOI:
https://doi.org/10.2478/emj-2023-0015
Keywords
public sector
,
public sector organisation
,
public services
,
service quality
,
SERVQUAL model
,
logit model
,
probit model
© 2023 Mindaugas Butkus et al., published by Sciendo
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
Mindaugas Butkus
Mykolas Romeris University,
Lithuania
Ona Grazina Rakauskiene
Mykolas Romeris University,
Lithuania
Ilona Bartuseviciene
Mykolas Romeris University,
Lithuania
Andrius Stasiukynas
Mykolas Romeris University,
Lithuania
Lina Volodzkiene
Mykolas Romeris University,
Lithuania
Laura Dargenyte-Kacileviciene
Mykolas Romeris University,
Lithuania