Assessment of service quality in a la carte restaurants within the mega city of Istanbul: A mystery shoppers’ study
Ümit Sormaz
Akdeniz University, Faculty of Manavgat Tourism, Department of Gastronomy and Culinary ArtsAntalya, Turkey
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, Neslihan Onur
Necmettin Erbakan University, Faculty of Tourism, Department of Gastronomy and Culinary Arts, Kyrgyz-Turkish Manas University, Faculty of Tourism, Department of Gastronomy and Culinary ArtsKonya,
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, Gürkan Akdağ
Mersin University, Faculty of Tourism, Department of Gastronomy and Culinary ArtsMersin, Turkey
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and Mustafa Yılmaz
Karabük University, Faculty of Safranbolu Tourism, Department of Gastronomy and Culinary ArtsKarabük, Turkey
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Aug 14, 2025
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