Cite

The development of capacities for being flexible is based on top management, helps firms to manage the environmental uncertainty and tends to increase the companies performances. We propose the hypothesis as both environmental factors and internal resources affect directly the production system and also the company performances. In order to create the present paper we have been done statistical analysis based on impact factors over the internal product and processes. The results show in optimization development phases, the customer involvement brings a major impact in change process and means it can have an impact over the final process and product.