Open Access

Customer love: Research on the ranking of food and beverage locations


Cite

Ahuvia, A.C. (2005), “Beyond The extended self: loved objects and consumers’ identity narratives”, Journal Of Consumer Research, Vol. 32, No. 1, pp. 171-184.10.1086/429607Search in Google Scholar

Ajzen, I. (2005), Attitudes, Personality, and Behavior, McGraw-Hill International, New York. Burns, D.J. and Neisner, L. (2006), “Customer satisfaction in a retail setting: the contribution of emotion”, International Journal Of Retail and Distribution Management, Vol. 34, No. 1, pp. 49-66.10.1108/09590550610642819Search in Google Scholar

Carroll, B.A. and Ahuvia, A.C. (2006), “Some antecedents and outcomes of brand love”, Marketing Letters, Vol. 17, No. 2, pp. 79-89.10.1007/s11002-006-4219-2Search in Google Scholar

Chaghooshi, A.J., Fathi, M.R. and Kashef, M. (2012), "Integration of Fuzzy Shannon's Entropy with fuzzy TOPSIS for industrial robotic system selection", Journal of Industrial Engineering & Management, Vol. 5, No. 1, pp. 102-114.Search in Google Scholar

Chen, C.-T. (2000), “Extensions of the topsis for group decision-making under fuzzy environment”, Fuzzy Sets And Systems, Vol. 114, No. 1, pp. 1-9.10.1016/S0165-0114(97)00377-1Search in Google Scholar

Chen, C.-T. (2001), “A fuzzy approach to select the location of the distribution center”, Fuzzy Sets And Systems, Vol. 118, No. 1, pp. 65-73.10.1016/S0165-0114(98)00459-XSearch in Google Scholar

Chen, L.Y. and Wang, T.C. (2009), “Optimizing partners’ choice in IS/IT outsourcing projects: The strategic decision of fuzzy VIKOR”, International Journal of Production Economics, Vol. 120, No.1, pp. 233-242.10.1016/j.ijpe.2008.07.022Search in Google Scholar

Ehrgott, M. (2005), Multicriteria Optimization Vol-2, Springer, Berlin.Search in Google Scholar

Ghorbani, M., Arabzad, S.M. and Bahrami, M. (2012), "Implementing shannon entropy, SWOT and mathematical programming for supplier selection and order allocation", International Journal of Supply Chain Management, Vol. 1, No. 1, pp. 43-47.Search in Google Scholar

Herrera, F. and Herrera-Viedma, E. (2000), “Linguistic decision analysis: steps for solving decision problems under linguistic information”, Fuzzy Sets and systems, Vol. 115, No. 1, pp. 67-82.10.1016/S0165-0114(99)00024-XSearch in Google Scholar

Homburg, C. and Giering, A. (2001), “Personal characteristics as moderators of the relationship between customer satisfaction and loyalty-an empirical analysis”, Psychology & Marketing, Vol.18, No. 1, pp. 43-66.10.1002/1520-6793(200101)18:1<43::AID-MAR3>3.0.CO;2-ISearch in Google Scholar

Jani, D. and Han, H. (2011), “Investigating the key factors affecting behavioral intentions: evidence from a full-service restaurant setting”, International Journal of Contemporary Hospitality Management, Vol. 23, No. 7, pp. 1000-1018.10.1108/09596111111167579Search in Google Scholar

Jones, M.A. and Suh, J. (2000), “Transaction-specific satisfaction and overall satisfaction: an empirical analysis”, Journal Of Services Marketing, Vol. 14, No. 2, pp. 147-159.10.1108/08876040010371555Search in Google Scholar

Kabir, G. (2014), “Consultant selection for quality management using VIKOR method under fuzzy environment”, International Journal of Multicriteria Decision Making, Vol. 4, No.2, pp. 96-113.10.1504/IJMCDM.2014.060423Search in Google Scholar

Kahraman, C., Ates, N.Y., Çevik, S., Gülbay, M. and Erdogan, S.A. (2007), “Hierarchical fuzzy topsis model for selection among logistics information technologies”, Journal of Enterprise Information Management, Vol. 20, No. 2, pp. 143-168.10.1108/17410390710725742Search in Google Scholar

Kim, H. (2007), “Toward customer love: investigatıng the antecedents and outcomes of satisfied customers’ emotional attachments to retailers”, Doctor of Philosophy Degree Thesis, The University of Tenesse, Knoxville.Search in Google Scholar

Kim, H.-Y., Kim, Y.-K., Jolly, L. and Fairhurst, A. (2008), “Satisfied customers’ love toward retailers: a cross-product exploration”, Advances In Consumer Research, Vol. 35, pp. 507-515.Search in Google Scholar

Kim, H.-Y., Kim, Y.-K., Jolly, L. and Fairhurst, A. (2010), “The role of love in satisfied customers' relationships with retailers”, The International Review Of Retail, Distribution And Consumer Research, Vol. 20, No. 3, pp. 285-296.10.1080/09593969.2010.491192Search in Google Scholar

Klcinc, S.S. and Baker, S.M. (2004), “An integrative review of material possession attachment”, Academy of Marketing Science Review, Vol. 2004, No. 1, pp. 1-35.Search in Google Scholar

Ladhari, R. (2009), “Service quality, emotional satisfaction, and behavioural intentions: a study in the hotel industry”, Managing Service Quality, Vol. 19, No. 3, pp. 308-331. Li, D.F. (2005), “Multiattribute decision making models and methods using intuitionistic fuzzy sets”, Journal of Computer and System Sciences, Vol. 70, No. 1, pp. 73-85.10.1016/j.jcss.2004.06.002Search in Google Scholar

Liu, H.W. and Wang, G.J. (2007), “Multi-criteria decision-making methods based on intuitionistic fuzzy sets”, European Journal of Operational Research, Vol. 179, No. 1, pp. 220-233.10.1016/j.ejor.2006.04.009Search in Google Scholar

Lotfi, F.H. and Fallahnejad, R. (2010), “Imprecise Shannon’s entropy and multi attribute decision making”, Entropy, Vol. 12, No. 1, pp. 53-62.10.3390/e12010053Search in Google Scholar

Opricovic, S. (2007), “A Fuzzy compromise solution for multi criteria problems”, International Journal Of Uncertainty, Fuzziness And Knowledge-Based Systems, Vol. 15, No. 3, pp. 363-380.10.1142/S0218488507004728Search in Google Scholar

Opricovic, S. and Tzeng, G.-H. (2004), “Compromise solution by MCDM methods: A comparative analysis of VIKOR and topsis”, European Journal Of Operational Research, Vol. 156, No. 2, pp. 445-455.10.1016/S0377-2217(03)00020-1Search in Google Scholar

Parkinson, B., Fischer, A.H. and Manstead, A.S. (2004), Emotion in Social Relations: Cultural, Group, and Interpersonal Processes, Psychology Press, London.10.4324/9780203644966Search in Google Scholar

Sautter, P., Hyman, M.R. and Lukosius, V. (2004), “E-Tail Atmospherics: A Critique of the Literature and Model Extension”, Journal of Electronic Commerce Research, Vol. 5, No. 1, pp. 14-24.Search in Google Scholar

Shannon, C. E. (2001), “A mathematical theory of communication”, ACM SIGMOBILE Mobile Computing and Communications Review, Vol. 5, No. 1, pp. 3-55.10.1145/584091.584093Search in Google Scholar

Thomson, M., Macinnis, D.J. and Whan Park, C. (2005), “The ties that bind: measuring the strength of consumers’ emotional attachments to brands”, Journal Of Consumer Psychology, Vol. 15, No. 1, pp. 77-91.10.1207/s15327663jcp1501_10Search in Google Scholar

Whang, Y.-O., Allen, J., Sahoury, N. and Zhang, H. (2004), “Falling in love with a product: the structure of a romantic consumer-product relationship”, Advances In Consumer Research, Vol. 31, No. 1, pp. 320-327.Search in Google Scholar

Zadeh, L.A. (1965), “Fuzzy sets”, Information and Control, Vol. 8, No. 3, pp. 338-353.10.1016/S0019-9958(65)90241-XSearch in Google Scholar

Zadeh, L.A. (2008), “Is there a need for fuzzy logic?”, Information Sciences, Vol. 178, No. 13, pp. 2751-2779.10.1016/j.ins.2008.02.012Search in Google Scholar

Zadeh, L.A. (2009), “Toward extended fuzzy logic-A first step”, Fuzzy Sets and Systems, Vol. 160, No. 21, pp. 3175-3181. 10.1016/j.fss.2009.04.009Search in Google Scholar