Procedural Mechanism for the Implementation of Public Interest in the Context of Consumer Rights Protection

The practice of the last few years shows a significant increase in the number of consumer applications to public authorities for protection of their violated rights. As the main guarantor of consumer protection in the field of public administration, the State Consumer Rights Protection Authority bears a heavy administrative burden as a result. Consumer surveys show that they are indifferent to their rights, both in terms of their content and their protection. On the other hand, rules of civil procedure designed to ensure the right of access to a court are not an appropriate guarantor of public interest for consumers due to their complexity. As a consequence of all these circumstances, the current legal mechanism for consumer rights protection does not ensure a prompt and efficient process.