Otwarty dostęp

Defining Service Quality Attributes at Different Levels of Operation in Higher Education Institutions: How Could the Service Quality Perceptions of Students Contribute to a Better Understanding of Improvement Directions?


Zacytuj

Ashmarina, S. I., Khasaev, G. R. & Plaksina, I. A. (2015). Methodological Basis of Higher Education Institution Competivenes Assessment. Review of European Studies, 7(2), 49-57. doi: 10.5539/res.v7n2p49 Open DOISearch in Google Scholar

Barakonyi, K. (2004). Egyetemek rangsorolása és a teljesítményértékelés. Vezetéstudomány, 35(6), 2-7. Search in Google Scholar

Brewer, A. & Zhao, J. (2010). The impact of a pathway college on reputation and brand awareness for its affiliated university in Sydney. International Journal of Educational Management, 24(1), 34-47. doi: 10.1108/09513541011013033 Open DOISearch in Google Scholar

Briggs, S. (2006). An exploratory study of the factors influencing undergraduate student choice: The case of higher education in Scotland. Studies in Higher Education, 31(6), 705–722. https://doi.org/10.1080/03075070601004333 10.1080/03075070601004333 Search in Google Scholar

Briggs, S. & Wilson, A. (2007). Which university? A study of the influence of cost and information factors on Scottish undergraduate choice. Journal of Higher Education Policy and Management, 29(1), 57-72. https://doi.org/10.1080/13600800601175789 10.1080/13600800601175789 Search in Google Scholar

Cheng, M. (2016). Quality in higher education: Developing a virtue of professional practice. Rotterdam: SensePublishers.10.1007/978-94-6300-666-8 Search in Google Scholar

Dao, M. T. N. & Thorpe, A. (2015). What factors influence Vietnamese students’ choice of university?. International Journal of Educational Management, 29(5), 666-681. https://doi.org/10.1108/IJEM-08-2014-0110 10.1108/IJEM-08-2014-0110 Search in Google Scholar

Gibbs, G. (2010), Dimensions of Quality. York: Higher Education Academy. Ashwin, P., Abbas, A. & McLean, M. (2017) How does completing a dissertation transform undergraduate students’ understanding of disciplinary knowledge? Assessment & Evaluation in Higher Education, 42(4), 517-530. https://doi.org/10.1080.02602938.2016.1154501 Search in Google Scholar

Gupta, T. (2018). The marketization of higher education. International Journal of Recent Research Aspects, 5(3), 1-8. Search in Google Scholar

Harvey, L. & Williams, J. (2010a). Fifteen Years of Quality in Higher Education. Quality in Higher Education, 16(1), 3-36. https://doi.org/10.1080/13538321003679457 10.1080/13538321003679457 Search in Google Scholar

Harvey, L. & Williams, J. (2010b). Fifteen Years of Quality in Higher Education (Part Two). Quality in Higher Education, 16(2), 81-113. https://doi.org/10.1080/13538322.2010.485722 10.1080/13538322.2010.485722 Search in Google Scholar

Hénard, F. & Roseveare, D. (2012). Fostering quality teaching in higher education: Policies and practices. An IMHE Guide for Higher Education Institutions, 1(1), 7-11. Search in Google Scholar

Maringe, F. (2006). University and course choice: implications for positioning, recruitment and marketing. International Journal of Educational Management, 20(6), 466-479. https://doi.org/10.1108/09513540610683711 10.1108/09513540610683711 Search in Google Scholar

Obermeit, K. (2012). Students’ choice of universities in Germany: Structure, factors and information sources used. Journal of Marketing for Higher Education, 22(2), 206-230. https://doi.org/10.1080/08841241.2012.737870 10.1080/08841241.2012.737870 Search in Google Scholar

Park, E. L. & Choi, B. K. (2014). Transformation of classroom spaces: Traditional versus active learning classroom in colleges. Higher Education, 68(5), 749-771.10.1007/s10734-014-9742-0 Search in Google Scholar

Pouratashi, M. (2021) The Influence of Formal and Informal Education on Students’ Sustainable Development Skills, a Study in Iran. Zagreb International Review of Economics and Business, 24(2), 25-35. DOI:10.2478/zireb-2021-000910.2478/zireb-2021-0009 Search in Google Scholar

Prakash, G. (2018). Quality in higher education institutions: insights from the literature. The TQM Journal, 30(6), 732-748. https://doi.org/10.1108/TQM-04-2017-0043 10.1108/TQM-04-2017-0043 Search in Google Scholar

Roskosa, A. & Stukalina, Y. (2018). Management of a study programme in the context of quality assurance in higher education. In: The Proceedings of the International Scientific Conference: Rural Environment. Education. Personality (REEP), 11, 118-127. doi:10.22616/REEP.2018.01410.22616/REEP.2018.014 Search in Google Scholar

Shah, M., Nair, C. S. & Bennett, L. (2013). Factors influencing student choice to study at private higher education institutions. Quality Assurance in Education, 21(4), 402-416. https://doi.org/10.1108/QAE-04-2012-0019 10.1108/QAE-04-2012-0019 Search in Google Scholar

Soutar, G. N. & Turner, J. P. (2002). Students’ preferences for university: A conjoint analysis. International Journal of Educational Management, 16(1), 40–45. https://doi.org/10.1108/09513540210415523 10.1108/09513540210415523 Search in Google Scholar

Suomi, K. (2014). Exploring the dimensions of brand reputation in higher education – a case study of a Finnish master’s degree programme. Journal of Higher Education Policy and Management, 36(6), 646-660. https://doi.org/10.1080/1360080X.2014.957893 10.1080/1360080X.2014.957893 Search in Google Scholar

Surman, V. & Tóth, Zs. E. (2019) Investigating Service Quality Issues in Higher Educational Context. Zagreb International Review of Economics and Business, 22(SCI), 11-37. DOI: 10.2478/zireb-2019-0025 Open DOISearch in Google Scholar

Surman, V. & Tóth, Zs. E. (2021). Service Quality Measurement in Higher Education. Proceedings of FEB Zagreb 12th International Odyssey Conference on Economics and Business, Croatia, Sibenic, 556-570. Search in Google Scholar

Surman, V. (2021). Service quality measurement and evaluation in higher education – The improvement of a service quality framework for project work-type courses. Doctoral Dissertation. Budapest University of Technology and Economics, Budapest, Hungary. Retrieved November, 10, 2022, from: https://doktori.hu/index.php?menuid=193&lang=HU&vid=23026 Search in Google Scholar

Tarí, J. J. & Dick, G. P. M. (2016). Trends in quality management research in higher education institutions. Journal of Service Theory and Practice, 26(3), 34-70. doi:10.1108/JSTP-10-2014-0230 Open DOISearch in Google Scholar

Verghese, A. & Kamalanabhan, T. J. (2015). Attributes influencing information search for college choice: An exploratory study. International Journal of Business Innovation and Research, 9(1), 34-51.10.1504/IJBIR.2015.065952 Search in Google Scholar

Voss, R., Gruber, T. & Szmigin, I. (2007). Service quality in higher education: The role of student expectations. Journal of Business Research, 60(9), 949-959. https://doi.org/10.1016/j.jbusres.2007.01.020 10.1016/j.jbusres.2007.01.020 Search in Google Scholar

Walsh, S., Cullinan, J. (2017). Factors Influencing Higher Education Institution Choice. In: Cullinan, J. & Flannery, D. (eds), Economic Insights on Higher Education Policy in Ireland (pp. 81-108). Switzerland: Palgrave Macmillan. https://doi.org/10.1007/978-3-319-48553-9_4 10.1007/978-3-319-48553-9_4 Search in Google Scholar

Zurvey (2021). Retrieved March, 07, 2022, from: https://zurvey.io/ Search in Google Scholar