1. bookTom 9 (2021): Zeszyt 2 (December 2021)
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License
Format
Czasopismo
eISSN
2353-3773
Pierwsze wydanie
15 Dec 2015
Częstotliwość wydawania
1 raz w roku
Języki
Angielski
access type Otwarty dostęp

Changing the Story: An Alternative Approach to System Change in Public Service Innovation

Data publikacji: 30 Dec 2021
Tom & Zeszyt: Tom 9 (2021) - Zeszyt 2 (December 2021)
Zakres stron: 52 - 70
Informacje o czasopiśmie
License
Format
Czasopismo
eISSN
2353-3773
Pierwsze wydanie
15 Dec 2015
Częstotliwość wydawania
1 raz w roku
Języki
Angielski
Abstract

Storytelling is a powerful instrument for system change. Telling stories of lived experience, listening to them, and sharing them contributes to a culture of trust based on dignity, mutual respect and shared values. In this paper we draw attention to public service innovation and co-creation with the people the service is meant for. In the past years, public service innovation was result-and output driven, targeting technological and managerial innovation. Stories of service users revealed the unintended negative consequences of such innovation policies and opened new perspectives for conversations of change based on shared values leading to innovations based on human development and dignity.

Keywords

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