[
Abbas, A. (2019, February 12). Chatbot 2019 Trends and Stats with Insider Reports. Retrieved from Chatbotslife: https://chatbotslife.com/chatbot-2019-trends-and-stats-with-insiderreports-fb71697deee4
]Search in Google Scholar
[
Accenture (2019). 2019 Accenture Global Financial Services Consumer Study: Discover the Patterns in Personality. Accenture.
]Search in Google Scholar
[
Algorithmia (2021). 2021 Enterprise Trends in Machine Learning. Algorithmia.
]Search in Google Scholar
[
Ali, C. (2020, December 23). Conversational Banking – Benefits, Case Studies and How to Get Started. Retrieved from Userlike: https://www.userlike.com/en/blog/conversationalbanking
]Search in Google Scholar
[
Ball, K., Canhoto, A. I., Daniel, E., Dibb, S., Meadows, M., & Spiller, K. (2015). The Private Security State? Surveillance, Consumer Data and the War on Terror. Copenhagen Business School.
]Search in Google Scholar
[
Benedict, W., & Michelangelo, B. (2021, January 7). Digitalisation, COVID-19 and the future of banking. Retrieved from LSE: https://blogs.lse.ac.uk/businessreview/2021/01/07/digitalisation-covid-19-and-the-future-of-banking/
]Search in Google Scholar
[
Buckley, R. P., & Arner, D. W. (2011, September 1). From Crisis to Crisis: the Global Financial Systems and Regulatory Failure. Kluwer Law International, 2011, University of Hong Kong Faculty of Law Research Paper No. 2012/002.
]Search in Google Scholar
[
Byrne, E. F. (2011). Business Ethics Should Study Illicit Businesses: To Advance Respect for Human Rights. Journal of Business Ethics.10.1007/s10551-011-0885-y
]Search in Google Scholar
[
Canhoto, A. I. (2020, October 1). Leveraging machine learning in the global fight against money laundering and terrorism financing: An affordances perspective. Elsevier Public Health Emergency Collection.10.1016/j.jbusres.2020.10.012756812733100427
]Search in Google Scholar
[
CBOT (2020, May 13). Covid-19 and Rise of Conversational Banking. Retrieved from CBOT: https://www.cbot.ai/covid-19-and-conversational-banking/
]Search in Google Scholar
[
Chuard, M. (2020, June 22). Digitalization is changing banking – These 3 trends will help shape its future. Retrieved from World Economic Forum: https://www.weforum.org/agenda/2020/06/digitalization-is-changing-banking-these-three-trends-will-help-shape-itsfuture/
]Search in Google Scholar
[
Crosman, P. (2020, October 6). American Bankers. Retrieved from 5 ransomware trends that should alarm banks: https://www.americanbanker.com/news/5-ransomware-trends-thatshould-alarm-banks
]Search in Google Scholar
[
Crossman, P. (2019, January 1). Can AI’s ‘black box’ problem be solved? Retrieved from American Banker: https://www.americanbanker.com/news/can-ais-black-box-problem-besolved
]Search in Google Scholar
[
Douglas, A. W., Barberies, J. N., Walker, J., Buckely, R. J., Dahdal, A. M., & Zetzsche, D. A. (2020, April 16). Digital Finance & the COVID-19 Crisis. University of Hong Kong Faculty of Law Research Paper No. 2020/017, UNSW Law Research.
]Search in Google Scholar
[
FATF (2020, April 1). Statement by the FATF President: COVID-19 and measures to combat illicit financing. Retrieved from FATF: https://www.fatf-gafi.org/publications/fatfgeneral/documents/statement-covid-19.html
]Search in Google Scholar
[
Fernandez, A. (2019, March 29). Artificial Intelligence in financial services. Economic Bulletin.10.2139/ssrn.3366846
]Search in Google Scholar
[
Ferrari, R. (2021, December 8). Post-pandemic future: Better banking is on the way. Retrieved from Efma: https://www.efma.com/article/16797-post-pandemic-future-better-banking-ison-the-way
]Search in Google Scholar
[
Financier Worldwide (2021, May). COVID-19: rethinking anti-money laundering (AML) and fraud risk management. Retrieved from Financier Worldwide Magazine: https://www.financierworldwide.com/covid-19-rethinking-anti-money-laundering-amland-fraud-risk-management#.Yg-U3IhByUl
]Search in Google Scholar
[
Franco, H. (2021, November 9). Chatbots in Banking: The New Must-Have in Customer Care. Retrieved from Inbenta: https://www.inbenta.com/en/blog/chatbots-in-banking-the-newmust-have-in-customer-care/
]Search in Google Scholar
[
Grint, R., O’Driscoll, C., & Paton, S. (2017). New technologies and anti-money laundering compliance. London: Financial Conduct Authority.
]Search in Google Scholar
[
Grover, V. (2020, July 24). How can Banks use COVID19 crisis to advance the future? Retrieved from Finextra: https://www.finextra.com/blogposting/19134/how-can-banks-use-covid19-crisis-to-advance-the-future
]Search in Google Scholar
[
Gurbanoaia, O. (2021, March 10). Countering financial crime with the help of AI and machine learning post Covid-19. Retrieved from Aperio Intelligence: https://www.aperiointelligence.com/2021/03/10/countering-financial-crime-with-the-help-of-ai-andmachine-learning-post-covid-19/
]Search in Google Scholar
[
Institute of International Finance and Deloitte (2020). Realizing the digital promise. COVID-19 catalyzes and accelerates transformation in financial services. Deloitte.
]Search in Google Scholar
[
Investopedia (2021, March 29). Strength, Weakness, Opportunity, and Threat (SWOT) Analysis. Retrieved from Investopedia: https://www.investopedia.com/terms/s/swot.asp
]Search in Google Scholar
[
Joseph, S. (2020, February 24). As coronavirus outbreak grinds on, e-commerce operations buckle under increased pressure. Retrieved from Digiday: https://digiday.com/marketing/coronavirus-outbreak-grinds-e-commerce-operations-buckle-increased-pressure/
]Search in Google Scholar
[
Juniper Research (2019, February 20). Bank Cost Savings via Chatbots to reach $7.3 billion by 2023, as automated customer experience evolve. Retrieved from Juniper Research: https://www.juniperresearch.com/press/bank-cost-savings-via-chatbots-reach-7-3bn-2023
]Search in Google Scholar
[
Keshner, A. (2020, March 2). If the coronavirus spreads in America, food delivery companies could see a surge in demand — are they ready? Retrieved from MarketWatch: https://www.marketwatch.com/story/if-the-coronavirus-spreads-in-america-food-deliverycompanies-could-see-a-surge-in-demand-are-they-ready-2020-02-28
]Search in Google Scholar
[
Kost, E. (2022, January 30). UpGuard. Retrieved from the 6 Biggest Cyber Threats for Financial Services in 2022: https://www.upguard.com/blog/biggest-cyber-threats-for-financialservices
]Search in Google Scholar
[
KPMG (2020, May). Key cyber risks for banks during COVID-19. Cyber and anti-fraud controls are paramount for banks during COVID-19 and beyond. Retrieved from KPMG: https://home.kpmg/xx/en/home/insights/2020/05/key-cyber-risks-for-banks-during-covid-19.html
]Search in Google Scholar
[
Kunreuther, H. (2002, August). Risk Analysis and Risk Management in an Uncertain World. Risk Analysis, pp. 655-664.10.1111/0272-4332.0005712224739
]Search in Google Scholar
[
McKinsey & Company (2020). Cybersecurity tactics for the coronavirus pandemic. McKinsey & Company.
]Search in Google Scholar
[
Moramarco, S. (2019, January 2). INFOSEC. Retrieved from Phishing attacks in the banking industry: https://resources.infosecinstitute.com/topic/phishing-banking-industry/
]Search in Google Scholar
[
Mordor Intelligence. (n.d.). (2022-2027). Identity Verification Market - Growth, trends, COVID-19 impact and forecasts. Retrieved from Mordor Intelligence: https://www.mordorintelligence.com/industry-reports/identity-verification-market
]Search in Google Scholar
[
Paliwal, A. (2021, June 12). What is Conversational Banking? Retrieved from Finextra: https://www.finextra.com/blogposting/20454/what-is-conversational-banking
]Search in Google Scholar
[
Patel, S. (2021, December 14). The Ultimate Guide to Conversational Banking in 2022. Retrieved from Revechat: https://www.revechat.com/blog/conversational-banking/
]Search in Google Scholar
[
Pearlman, J. (2020, March 18). The geopolitics of COVID-19. Retrieved from AFA Weekly: https://www.australianforeignaffairs.com/afaweekly/the-geopolitics-of-covid-19
]Search in Google Scholar
[
Planet Compliance (n.d.). How has Artificial Intelligence helped in Identity Verification? Retrieved from Planet Compliance: https://www.planetcompliance.com/how-has-artificialintelligence-helped-in-identity-verification/
]Search in Google Scholar
[
Puga, J. (2020, October 7). What is conversational banking? Benefits and how to use it. Retrieved from Unblu: https://www.unblu.com/en/blog/what-is-conversational-banking/
]Search in Google Scholar
[
Raval, T. (2021, October 21). Identity Verification Landscape: Traditional Banks Versus Digital Banks. Retrieved from Forbes: https://www.forbes.com/sites/forbestechcouncil/2021/10/21/identity-verification-landscape-traditional-banks-versus-digitalbanks/?sh=bd45faa170ae
]Search in Google Scholar
[
Remolina, N. (2020, July). Towards a data-driven financial system: The impact of COVID-19. Centre for AI & Data Governance (SMU).10.2139/ssrn.3660874
]Search in Google Scholar
[
Research and Markets (2021). Global Identity Verification Market by Component (Solutions, Services), Type (Non-Biometric, Biometric), Organization Size, Deployment Mode, Vertical (BFSI, Government & Defense, Healthcare & Life Sciences), and Region - Forecast to 2026. Retrieved from Research and Markets: https://www.researchandmarkets.com/reports/5179233/global-identity-verificationmarket-by-component
]Search in Google Scholar
[
Romdhane, S. B. (2021). Impact of Information Technology and Digitalization on Banking Strategy pre-COVID-19, challenges in the COVID era and post-COVID stakes. International Journal of Accounting & Finance Review, Vol. 6, No.2, 60-73.10.46281/ijafr.v6i2.1068
]Search in Google Scholar
[
RSBP Central Asia (2020). COVID-19: Cybersecurity challenges for financial institutions. Almaty: RSBP Central Asia.
]Search in Google Scholar
[
SAS, ACAMS and KPMG (2021). Acceleration through adversity. The state of AI and machine learning adoption in anti-money laundering compliance. SAS.
]Search in Google Scholar
[
Schulte, T. (2022, January 10). Identity theft and credit card fraud statistics 2022. Retrieved from Define Financial: https://www.definefinancial.com/blog/identity-theft-credit-card-fraud-statistics/
]Search in Google Scholar
[
Silva, J. (2020, September). Crisis is Acceleration Digital Transformation in Banking, Again. IDC, White Paper.
]Search in Google Scholar
[
Spangler, T. (2020, February 28). Coronavirus Spread Benefits Netflix, Other ‘Stay-at-Home’ Companies, Analysts Say. Retrieved from Variety: https://variety.com/2020/digital/news/netflix-coronavirus-benefit-stay-at-home-stocks-1203518686/
]Search in Google Scholar
[
Starita, L. (2020, May 15). Coronavirus: CIO Areas of Focus During the COVID-19 Outbreak. Retrieved from Gartner: https://www.gartner.com/smarterwithgartner/coronavirus-cioareas-of-focus-during-the-covid-19-outbreak
]Search in Google Scholar
[
Thomas, R. (2021, May 18). Introduction: Building the AI bank of the future. (McKinsey) Retrieved May 31, 2021, from McKinsey: https://www.mckinsey.com/industries/financialservices/our-insights/introduction-building-the-ai-bank-of-the-future
]Search in Google Scholar
[
World Health Organization. (n.d.). Rolling Updates on Coronavirus Disease (COVID-19), Updated 31 July 2020. Retrieved from World Health Organization: https://www.who.int/emergencies/diseases/novel-coronavirus-2019/events-as-they-happen
]Search in Google Scholar
