[
Abu-Shanab, E. A. and M. Osmani. 2019. “E-Government as a Tool for Improving Entrepreneurship.” International Journal of Electronic Government Research 15(1), 36 – 46. doi:10.4018/IJEGR.2019010103.10.4018/IJEGR.2019010103
]Search in Google Scholar
[
Akkaya, C., M. Jakob and H. Krcmar. 2019. “Potential Use of Citizen Accounts on e-Government Portals.” Paper presented at the Proceedings of the European Conference on e-Government, ECEG, 2019-October 1 – 9 October 2019. doi:10.34190/ECDG.19.004.10.34190/ECDG.19.004
]Search in Google Scholar
[
Alach, Z. 2017. “Towards a Standard Conceptual Typology of Public Sector Performance Measurement.” Kotuitui 12(1), 56 – 69.
]Search in Google Scholar
[
Alkhatri, N. S., N. Zaki, E. Mohammed and M. Shallal. 2017. “The Use of Data Mining Techniques to Predict the Ranking of E-Government Services.” Paper presented at the Proceedings of the 2016 12th International Conference on Innovations in Information Technology, IIT 2016. doi:10.1109/INNOVATIONS.2016.7880047.10.1109/INNOVATIONS.2016.7880047
]Search in Google Scholar
[
Al-Yafi, K., N. M. Hindi and I. H. Osman. 2016. “A User-Centric Evaluation of e-Government Services in the GCC Region: Case of State of Qatar.” International Journal of Electronic Government Research 12(4), 15 – 34. doi:10.4018/IJEGR.2016100102.10.4018/IJEGR.2016100102
]Search in Google Scholar
[
Andersen, K. N., R. Medaglia and H. Z. Henriksen. 2012. “Social Media in Public Health Care: Impact Domain Propositions.” Government Information Quarterly 29(4), 462 – 469.
]Search in Google Scholar
[
Androniceanu, A., J. Kinnunen and I. Georgescu. 2020. “E-Government Clusters in the EU Based on the Gaussian Mixture Models.” Administratie si Management Public 35, 6 – 20. doi:10.24818/amp/2020.35 – 01.10.24818/amp/2020.35
]Search in Google Scholar
[
Banerjee, A., R. Banerji, J. Berry, E. Duflo, H. Kannan, S. Mukerji, M. Shotland and M. Walton. 2017. “From Proof of Concept to Scalable Policies: Challenges and Solutions, with an Application.” Journal of Economic Perspectives 31(4), 73 – 102.
]Search in Google Scholar
[
Bannister, F. and R. Connolly. 2014. “ICT, Public Values and Transformative Government: A Framework and Programme for Research.” Government Information Quarterly 31(1), 119 – 128.
]Search in Google Scholar
[
Barcevičius, E., G. Cibaitė, C. Codagnone, V. Gineikytė, L. Klimavičiūtė, G. Liva, L. Matulevič, G. Misuraca and I. Vanini. 2019. Exploring Digital Government Transformation in the EU: Analysis of the State of the Art and Review of Literature. EUR 29987 EN, Publications Office of the European Union, Luxembourg.
]Search in Google Scholar
[
Bogdanoska Jovanovska, M. 2016. “Demarcation of the Field of E-Government Assessment.” Transylvanian Review of Administrative Sciences 12(48), 19 – 36.
]Search in Google Scholar
[
Braun Binder, N., R. Krimmer, G. Wenda and D.-H. Fischer. 2019. “International Standards and ICT Projects in Public Administration: Introducing Electronic Voting in Norway, Estonia and Switzerland Compared.” Halduskultuur: The Estonian Journal of Administrative Culture and Digital Governance 19(2), 8 – 218.
]Search in Google Scholar
[
Bryson, J., A. Sancino, J. Benington and E. Sørensen. 2017. “Towards a Multi-Actor Theory of Public Value Co-Creation.” Public Management Review 19(5), 640 – 654. doi:10.1080/14719037.2016.1192164.10.1080/14719037.2016.1192164
]Search in Google Scholar
[
Christie, C. A. and M. C. Alkin. 2008. “Evaluation Theory Tree Re-Examined.” Studies in Educational Evaluation 34(3), 131 – 135.
]Search in Google Scholar
[
Chung, C. S. 2019. “Analysis on the 2018 UN E-Government Survey.” Journal of Advanced Research in Dynamical and Control Systems 11(7 Special Issue), 1242 – 1252.
]Search in Google Scholar
[
Cordella, A. and A. Paletti. 2018. “ICTs and Value Creation in Public Sector: Manufacturing Logic vs Service Logic.” Information Polity 23(2), 1 – 17.
]Search in Google Scholar
[
Cordes, J. J. 2017. “Using Cost-Benefit Analysis and Social Return on Investment to Evaluate the Impact of Social Enterprise: Promises, Implementation, and Limitations.” Evaluation and Program Planning 64, 98 – 104.
]Search in Google Scholar
[
Dečman, M. 2017. “A Model of Digital Inequality in the Knowledge Society: The Case of Slovenia.” International Public Administration Review 15(2), 11 – 39.
]Search in Google Scholar
[
Dečman, M. 2018. “The Analysis of E-Government Services Adoption and Use in Slovenian Information Society between 2014 and 2017.” Central European Public Administration Review 16(2), 193 – 215.
]Search in Google Scholar
[
Dhawan S. 2020. “Online Learning: A Panacea in the Time of COVID-19 Crisis.” Journal of Educational Technology Systems 49(1), 5 – 22. doi:10.1177/0047239520934018.10.1177/0047239520934018
]Search in Google Scholar
[
Dias, G. P. 2019. “Policy Matters ? An Analysis of Outliers in the UN e-Government Index.” Paper presented at the Proceedings of the European Conference on e-Government, ECEG, 10 – 18 October 2019. doi:10.34190/ECDG.19.005.10.34190/ECDG.19.005
]Search in Google Scholar
[
Dobrolyubova E., E. Klochkova and O. Alexandrov. 2019b. “Digitalization and Effective Government: What Is the Cause and What Is the Effect ?” In D. Alex-androv, A. Boukhanovsky, A. Chugunov, Y. Kabanov, O. Koltsova and I. Musabirov (eds). Digital Transformation and Global Society. DTGS 2019. Communications in Computer and Information Science 1038. Cham: Springer, 55 – 67. doi:10.1007/978-3-030-37858-5_5.10.1007/978-3-030-37858-5_5
]Search in Google Scholar
[
Dobrolyubova, E. I., V. N. Yuzhakov, A. A. Yefremov, E. N. Klochkova, E. V. Talapina and Ya. Yu. Startsev. 2019a. Cifrovoe budushhee gosudarstvennogo upravlenija po rezul’tatam [Digital Future of Performance Management]. Moscow: Delo (in Russian).
]Search in Google Scholar
[
Durkiewicz, J. and T. Janowski. 2018. “Is Digitalization Improving Governance Quality ? Correlating Analog and Digital Benchmarks.” In R. Bouzas-Loren-zo and A. C. Ramos (eds.). Proceedings of the 18th European Conference on Digital Government ECDG 2018. Reading: Academic Conferences and Publishing International Limited, 48 – 56.
]Search in Google Scholar
[
Erzhenin, R. V. 2018. “Elekntronnoe pravitelstvo Rossii: Obzor nauchnykh publikatsiy i issledovaniy” [Russian E-Government: Review of Scientific Publications and Research]. Public Administration Issues 3, 205 – 228 (in Russian).
]Search in Google Scholar
[
Gartner. 2017. “5 Levels of Digital Government Maturity.” 6 November 2017. Available at https://www.gartner.com/smarterwithgartner/5-levels-of-digital-government-maturity/ (last accessed 22 October 2020).
]Search in Google Scholar
[
Gasser, U., M. Ienca, J. Scheibner, J. Sleigh and E. Vayena. 2020. “Digital Tools against COVID-19: Taxonomy, Ethical Challenges, and Navigation Aid.” Lancet Digital Health 2(8), e425–e434. doi:10.1016/S2589-7500(20)30137-0.10.1016/S2589-7500(20)30137-0
]Search in Google Scholar
[
Giannone, D. and M. Santaniello. 2018. “Governance by Indicators: The Case of the Digital Agenda for Europe.” Information Communication and Society 22(13), 1889 – 1902. doi:10.1080/1369118X.2018.1469655.10.1080/1369118X.2018.1469655
]Search in Google Scholar
[
Hasan, R. U. and T. M. Chyi. 2017. “Practical Application of Balanced Scorecard: A Literature Review.” Journal of Strategy and Performance Management 5(3), 87 – 103.
]Search in Google Scholar
[
Heidelberg, C. A. 2009. “Citizens, not Consumers.” In V. Weerakkody, M. Janssen and Y. Dwivedi (eds). Handbook of Research on ICT-Enabled Transformational Government: A Global Perspective. Hershey: IGI Global, 51 – 71.
]Search in Google Scholar
[
Hosu, R. and I. Hosu. 2019. “‘SMART’ in Between People and the City.” Transylvanian Review of Administrative Sciences 15, 5 – 20.
]Search in Google Scholar
[
Howes, S. and T. Kidney Bishop. 2018. The Hidden Obstacles to Government Digital Transformation. Institute for Government. Available at https://www.instituteforgovernment.org.uk/sites/default/files/publications/Digital_Transformation_final_WEB.pdf (last accessed 2 December 2020).
]Search in Google Scholar
[
Hur, J., W. Cho, G. Lee and S. H. Bickerton. 2019. “The ‘Smart Work’ Myth: How Bureaucratic Inertia and Workplace Culture Stymied Digital Transformation in the Relocation of South Korea’s Capital.” Asian Studies Review 43(4), 691 – 709. doi:10.1080/10357823.2019.1663786.10.1080/10357823.2019.1663786
]Search in Google Scholar
[
Ibănescu, B., A. Bănică, M. Eva and A. Cehan. 2020. “The Puzzling Concept of Smart City in Central and Eastern Europe: A Literature Review Designed for Policy Development.” Transylvanian Review of Administrative Sciences 16(61), 70 – 87.
]Search in Google Scholar
[
Janowski, T. 2015. “Digital Government Evolution: From Transformation to Contextualization.” Government Information Quarterly 32(3), 221 – 236. doi:10.1016/j.giq.2015.07.001.10.1016/j.giq.2015.07.001
]Search in Google Scholar
[
Janssen, M. and E. Estevez. 2013. “Lean Government and Platform-Based Governance: Doing More with Less.” Government Information Quarterly 30, 1 – 8.
]Search in Google Scholar
[
Jeretina, U. 2018. “Consumer Online Dispute Resolution (ODR): A Mechanism for Innovative E-governance in EU.” Central European Public Administration Review 16(2), 45 – 67.
]Search in Google Scholar
[
Kaplan, R. S. and D. P. Norton. 1992. “The Balanced Scorecard: Measures that Drive Performance.” Harvard Business Review 70(1), 71 – 79.
]Search in Google Scholar
[
Kästik, T. 2019. “The Impact of Digital Governance on the Business Environment: The Case of Estonian Tax and Customs Board.” Paper presented at the ACM International Conference Proceeding Series, Part F148155, 472 – 474. doi:10.1145/3326365.3326430.10.1145/3326365.3326430
]Search in Google Scholar
[
Kuoppakangas, P., T. Kinder, J. Stenvall, I. Laitinen, O. Ruuskanen and P. Rannisto. 2019. “Examining the Core Dilemmas Hindering Big Data-Related Transformations in Public-Sector Organisations.” NISPAcee Journal of Public Administration and Policy 12(2), 131 – 156. doi:10.2478/nispa-2019-0017.10.2478/nispa-2019-0017
]Search in Google Scholar
[
Kuziemski, M. and G. Misuraca. 2020. “AI Governance in the Public Sector: Three Tales from the Frontiers of Automated Decision-Making in Democratic Settings.” Telecommunications Policy 44(6). doi:10.1016/j.telpol.2020.101976.10.1016/j.telpol.2020.101976
]Search in Google Scholar
[
Lindquist, E. A. and I. Huse. 2017. “Accountability and Monitoring Government in the Digital Era: Promise, Realism and Research for Digital Era Governance.” Canadian Public Administration 60, 627 – 656. doi:10.1111/capa.12243.10.1111/capa.12243
]Search in Google Scholar
[
Liu, X., Y. Shen, G. Zhang and S. Li. 2013. “The e-Government System Risk Assessment Model Based on Dynamic Threat and Fuzzy Neural Network.” Paper presented at the Proceedings of 2013 5th IEEE International Conference on Broadband Network and Multimedia Technology, IEEE IC-BNMT 2013, 75 – 79. doi:10.1109/ICBNMT.2013.6823918.10.1109/ICBNMT.2013.6823918
]Search in Google Scholar
[
Luna-Reyes L. F. 2017. “Opportunities and Challenges for Digital Governance in a World of Digital Participation.” Information Polity, 22(2 – 3), 197 – 205. doi:10.3233/IP-170408.10.3233/IP-170408
]Search in Google Scholar
[
Luna-Reyes L. F., J. R. Gil-Garcia and G. Romero. 2012. “Towards a Multidimensional Model for Evaluating Electronic Government: Proposing a More Comprehensive and Integrative Perspective.” Government Information Quarterly 29(3), 324 – 334.
]Search in Google Scholar
[
Ma, L. and Y. Zheng. 2017. “National e-Government Performance and Citizen Satisfaction: A Multilevel Analysis across European Countries.” International Review of Administrative Sciences 85(3), 506 – 526. doi:10.1177/0020852317703691.10.1177/0020852317703691
]Search in Google Scholar
[
Máchová, R. and M. Lněnička. 2015. “Reframing E-Government Development Indices with Respect to New Trends in ICT.” Review of Economic Perspectives 15(4), 383 – 411.
]Search in Google Scholar
[
Máchová, R., J. Volejníková and M. Lněnička. 2018. “Impact of E-Government Development on the Level of Corruption: Measuring the Effects of Related Indices in Time and Dimensions.” Review of Economic Perspectives 18(2), 99 – 121. doi:10.2478/revecp-2018 – 0006.
]Search in Google Scholar
[
Madsen, C. Ø., S. Hofmann and W. Pieterson. 2019. “Channel Choice Complications: Exploring the Multiplex Nature of Citizens’ Channel Choices.” doi:10.1007/978-3-030-27325-5_11.10.1007/978-3-030-27325-5_11
]Search in Google Scholar
[
Marcovecchio, I., M. Thinyane, E. Estevez and T. Janowski. 2019. “Digital Government as Implementation Means for Sustainable Development Goals.” International Journal of Public Administration in the Digital Age 6(3), 1 – 22.
]Search in Google Scholar
[
Margetts, H. and P. Dunleavy. 2013. “The Second Wave of Digital-Era Governance: A Quasi-Paradigm for Government on the Web.” Philosophical Transactions of the Royal Society 371(1987).10.1098/rsta.2012.0382
]Search in Google Scholar
[
Martin, A. 2008. “Digital Literacy and the ‘Digital Society’.” In C. Lankshear and M. Knobel (eds). Digital Literacies Concepts Policies Practices. New York: Peter Lang Publishing, 151 – 176.
]Search in Google Scholar
[
Mergel, I., N. Edelmann and N. Haug. 2019. “Defining Digital Transformation: Results from Expert Interviews.” Government Information Quarterly 36(4). doi:10.1016/j.giq.2019.06.002.10.1016/j.giq.2019.06.002
]Search in Google Scholar
[
Moore M. H. 2013. Recognizing Public Value. Cambridge, Mass.: Harvard University Press.10.4159/harvard.9780674067820
]Search in Google Scholar
[
Morozov, A. N. 2018. “Alternativnye istochniki statisticheskoy informatsii kak osnova priniatiya politicheskikh resheniy” [Alternative Sources of Statistical Information as the Basis for Political Decision Making]. Public Administration Issues 2, 50 – 70 (in Russian).
]Search in Google Scholar
[
Motzfeldt, H. M. and A. Næsborg-Andersen. 2018. “Digitalisation and the (Unintended) Illegal Outsourcing of Legislative and Administrative Power in Denmark.” In R. Bouzas-Lorenzo and A. C. Ramos (eds.). Proceedings of the 18th European Conference on Digital Government ECDG 2018. Reading: Academic Conferences and Publishing International Limited, 135 – 141.
]Search in Google Scholar
[
Mustafin, A. N. and R. Vavrek. 2018. “Literary Review of Methods of Efficiency Evaluation in Public Sector.” Journal of Social Sciences Research 2018 (Special Issue 5), 170 – 174. doi:10.32861/jssr.spi5.170.174.10.32861/jssr.spi5.170.174
]Search in Google Scholar
[
Navas, J. and M. Beltrán. 2019. “Potential Impacts in Citizens’ Privacy of Using Federated Identity Management to Offer e-Government Services.” Paper presented at the ICETE 2019. Proceedings of the 16th International Joint Conference on e-Business and Telecommunications 2, 350 – 355.
]Search in Google Scholar
[
Nghihalwa, E. and F. B. Shava. 2018. “An Assessment of Cloud Computing Readiness in the Namibian Government’s Information Technology Departments.” Paper presented at the 19th IEEE Mediterranean Eletrotechnical Conference, MELECON 2018. Proceedings, 92 – 97. doi:10.1109/MELCON.2018.8379074.10.1109/MELCON.2018.8379074
]Search in Google Scholar
[
O’Brien, A., W. Golden and M. Scott. 2018. “Public Values on the Cusp of Change, the Journey from Consultation to Collaboration.” Paper presented at the ACM International Conference Proceeding Series, 685 – 686. doi:10.1145/3209415.3209450.10.1145/3209415.3209450
]Search in Google Scholar
[
OECD. 2019. Budgeting and Public Expenditures in OECD Countries 2019. Paris: OECD Publishing. doi:10.1787/9789264307957-en.10.1787/9789264307957-en
]Search in Google Scholar
[
OECD. 2020. “Digital Government Index: 2019 Results.” OECD Public Governance Policy Papers 3. Paris: OECD Publishing. doi:10.1787/4de9f5bb-en.10.1787/4de9f5bb-en
]Search in Google Scholar
[
Omar, A., V. Weerakkody and U. Sivarajah. 2017. “Digitally Enabled Service Transformation in UK Public Sector: A Case Analysis of Universal Credit.” International Journal of Information Management 37(4), 350 – 356.
]Search in Google Scholar
[
O’Reilly, T. 2011. “Government as a Platform.” Innovations: Technology, Governance, Globalization 6(1), 13 – 40.
]Search in Google Scholar
[
Orlova, N., I. Mokhova, O. Diegtiar and O. Khomutenko. 2019. “Methodology of the Electronic Government Evaluation of the European Union Countries Based on Taksonometric Method.” Paper presented at the Proceedings of the 33rd International Business Information Management Association Conference, IBIMA 2019: Education Excellence and Innovation Management through Vision 2020, 505 – 517.
]Search in Google Scholar
[
Osman, I. H., A. L. Anouze, Z. Irani, B. Al-Ayoubi, H. Lee, A. Balc and V. Weerakkody. 2014. “COBRA Framework to Evaluate e-Government Services: A Citizen-Centric Perspective.” Government Information Quarterly 31(2), 243 – 256. doi:10.1016/j.giq.2013.10.009.10.1016/j.giq.2013.10.009
]Search in Google Scholar
[
Pinem, A. A., I. M. Immanuella, A. N. Hidayanto, K. Phusavat and Meyliana. 2018. “Trust and its Impact towards Continuance of Use in Government-to-Business Online Service.” Transforming Government: People, Process and Policy 12(3 – 4), 265 – 285. doi:10.1108/TG-02-2018-0008.10.1108/TG-02-2018-0008
]Search in Google Scholar
[
Reis, J., M. Amorim, N. Melao and P. Matos. 2018. “Digital Transformation: A Literature Review and Guidelines for Future Research.” In Á. Rocha, H. Adeli, L. P. Reis and S. Costanzo (eds). Trends and Advances in Information Systems and Technologies. WorldCIST’18 2018: Advances in Intelligent Systems and Computing 745. Cham: Springer, 411 – 421.
]Search in Google Scholar
[
Romanenko, V. V. 2019. “Use of Information and Communication Technologies for Obtaining Public Social Services in Russia.” Lecture Notes in Computer Science 11938 LNCS, 109 – 120.
]Search in Google Scholar
[
Rowe, F. 2020. “Contact Tracing Apps and Values Dilemmas: A Privacy Paradox in a Neo-Liberal World.” International Journal of Information Management 55. doi:10.1016/j.ijinfomgt.2020.102178.10.1016/j.ijinfomgt.2020.102178
]Search in Google Scholar
[
Russo, V. 2019. “Digital Economy and Society Index (DESI): European Guidelines and Empirical Applications on the Territory.” In J. L. S. Sánchez-Serrano, F. Maturo and Š. Hošková-Mayerová (eds). Qualitative and Quantitative Models in Socio-Economic Systems and Social Work. Studies in Systems, Decision and Control. Cham: Springer, 427 – 442. doi:10.1007/978-3-030-18593-0_31.10.1007/978-3-030-18593-0_31
]Search in Google Scholar
[
Shrivastava, V. P. and J. Singh. 2019. “Review of Performance Indicators of Smart Cities in India: Ease of Living Index: A Case of Jabalpur Smart City.” International Journal of Scientific and Technology Research 8(10), 2590 – 2600.
]Search in Google Scholar
[
Sidorenko, E. L., I. N. Bartsits and Z. I. Khisamova. 2019. “The Efficiency of Digital Public Administration Assessing: Theoretical and Applied Aspects.” Public Administration Issues 2019(2), 93 – 114.
]Search in Google Scholar
[
Singh, H., P. Grover, A. K. Kar and P. V. Ilavarasan. 2020. “Review of Performance Assessment Frameworks of e-Government Projects.” Transforming Government: People, Process and Policy 14(1), 31 – 64. doi:10.1108/TG-02-2019-0011.10.1108/TG-02-2019-0011
]Search in Google Scholar
[
Špaček, D., M. Csótó and N. Urs. 2020. “Questioning the Real Citizen-Centricity of e-Government Development: Digitalization of G2C Services in Selected CEE Countries.” NISPAcee Journal of Public Administration and Policy 13(1), 213 – 243.
]Search in Google Scholar
[
Stavytskyy, A., G. Kharlamova and E. A. Stoica. 2019. “The Analysis of the Digital Economy and Society Index in the EU.” Baltic Journal of European Studies 9(3), 245 – 261. doi:10.1515/bjes-2019-0032.10.1515/bjes-2019-0032
]Search in Google Scholar
[
Styrin, E. M., N. E. Dmitrieva and L. H. Sinyatullina. 2019. “Gosudarstvennye tsifrovye platformy: Ot kontsepta k realizatsii” [Government Digital Platform: From Concept to Implementation]. Public Administration Issues 4, 31 – 60 (in Russian).
]Search in Google Scholar
[
Suleimenova, G., E. Kapoguzov, N. Kabizhan and M. Kadyrova. 2018. “Performance Evaluation of the Government Agencies of Kazakhstan.” NISPAcee Journal of Public Administration and Policy 11(2), 171 – 198. doi:10.2478/nispa-2018-0018.10.2478/nispa-2018-0018
]Search in Google Scholar
[
Tintin, R., P. Altamirano, C. Chavez and L. Tintin. 2019. “Could the Development of On-Line Services Contribute to Global Competitiveness ?” Paper presented at the WMSCI 2019: 23rd World Multi-Conference on Systemics, Cybernetics and Informatics. Proceedings 1, 31 – 35.
]Search in Google Scholar
[
Tintin, R. A., C. C. Chavez, J. P. Altamirano and L. M. Tintin. 2018. “Could E-Government Development Contribute to Reduce Corruption Globally ?” Paper presented at the 2018 5th International Conference on eDemocracy and eGovernment, ICEDEG 2018, 187 – 194. doi:10.1109/ICEDEG.2018.8372366.10.1109/ICEDEG.2018.8372366
]Search in Google Scholar
[
Toleikienė, R., I. Rybnikova and V. Juknevičienė. 2020. “Whether and how does the Crisis-Induced Situation Change e-Leadership in the Public Sector ? Evidence from Lithuanian Public Administration.” Transylvanian Review of Administrative Sciences 16 (SI), 149 – 166.
]Search in Google Scholar
[
Twizeyimana, J. D. and A. Andersson. 2019. “The Public Value of E-Government: A Literature Review.” Government Information Quarterly 36(2), 167 – 178.
]Search in Google Scholar
[
Vakalopoulou, M. A., G. Tsiotras and K. Gotzamani. 2013. “Implementing CAF in Public Administration: Best Practices in Europe – Obstacles and Challenges.” Benchmarking 20(6), 744 – 764. doi:10.1108/BIJ-10-2011-0080.10.1108/BIJ-10-2011-0080
]Search in Google Scholar
[
Van Wart, M., A. Roman and S. Pierce. 2016. “The Rise and Effect of Virtual Modalities and Functions on Organizational Leadership: Tracing Conceptual Boundaries Along the E-Management and E-Leadership Continuum.” Transylvanian Review of Administrative Sciences 12 (SI), 102 – 122.
]Search in Google Scholar
[
Veiga, L., T. Janowski and L. Soares Barbosa. 2016. “Digital Government and Administrative Burden Reduction.” Paper presented at the ACM International Conference Proceeding Series, 1 – 3 March 2016, 323 – 326. doi:10.1145/2910019.2910107.10.1145/2910019.2910107
]Search in Google Scholar
[
Veiga, L. and I. K. Rohman. 2017. “E-Government and the Shadow Economy: Evidence from across the Globe.” In Electronic Government: 16th IFIP WG 8.5 International Conference, EGOV 2017, St. Petersburg, Russia, 4 – 7 September 2017, Proceedings. Lecture Notes in Computer Science 10428 doi:10.1007/978-3-319-64677-0_9.10.1007/978-3-319-64677-0_9
]Search in Google Scholar
[
Vila, R. A., E. Estevez and P. R. Fillottrani. 2018. “The Design and Use of Dashboards for Driving Decision-Making in the Public Sector.” Paper presented at the ACM International Conference Proceeding Series, 382 – 388. doi:10.1145/3209415.3209467.10.1145/3209415.3209467
]Search in Google Scholar
[
Vintar, M. 2010. “Current and Future Public Management Reforms: Does Technology Matter ?” NISPAcee Journal of Public Administration and Policy 3(2), 13 – 30.
]Search in Google Scholar
[
Vuksić, V., L. Ivančić and D. S. Vugec. 2018. “A Preliminary Literature Review of Digital Transformation Case Studies.” International Journal of Computer and Information Engineering 12(9), 737 – 742.
]Search in Google Scholar
[
Wahid, J. A., L. Shi, Y. Tao, L. Wei and K. Saleem. 2019. “Incorporation of Social Media Indicator in e-Government Index.” Paper presented at the ACM International Conference Proceeding Series, 201 – 209. doi:10.1145/3369985.3370026.10.1145/3369985.3370026
]Search in Google Scholar
[
Welby, B. 2019. “The Impact of Digital Government on Citizen Well-Being.” OECD Working Papers on Public Governance 32. Paris: OECD Publishing, doi:10.1787/24bac82f-en.10.1787/24bac82f-en
]Search in Google Scholar
[
Westerman, G., J. C. Calmé, D. Bonnet, P. Ferraris and A. McAfee. 2011. Digital Transformation: A Roadmap for Billion-Dollar Organizations. MIT Sloan Management, MIT Center for Digital Business and Capgemini Consulting.
]Search in Google Scholar
[
Williams, D. 2014. “The Evolution of the Performance Model from Black Box to the Logic Model Through Systems Thinking.” International Journal of Public Administration 37(13), 932 – 944.
]Search in Google Scholar
[
Wolniak, R., B. Skotnicka-Zasadzień and M. Zasadzień. 2019. “Problems of the Functioning of E-Administration in the Silesian Region of Poland from the Perspective of a Person with Disabilities.” Transylvanian Review of Administrative Sciences 15(57), 137 – 155.
]Search in Google Scholar
[
World Bank. 2016. Digital Dividends: World Development Report. Washington, D.C.: World Bank.
]Search in Google Scholar
[
World Bank. 2018. Russia Digital Economy Report. Competition in the Digital Age: Implications for the Russian Federation. Available at https://openknowl-edge.worldbank.org/bitstream/handle/10986/30584/AUS0000158-WP-REVISED-P160805-PUBLIC-Disclosed-10-15-2018.pdf?sequence=1&isAllowed=y (last accessed 5 October 2020).
]Search in Google Scholar
[
Yuzhakov, V. N., E. I. Dobrolyubova, A. N. Pokida, N. V. Zybunovskaya and E. V. Maslennikova. 2020. Evaluation of Dynamics of Government Control and Supervision Activities Performance from Citizen Perspective. Moscow: PANEPA, Delo Publishing (in Russian).
]Search in Google Scholar
[
Záklasník, M. and A. Putnová. 2019. “Digital Society: Opportunity or threat ? Case Studies of Japan and the Czech Republic.” Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis 67(4), 1085 – 1095.
]Search in Google Scholar
[
Zhang, L. and S. Chen. 2019. “China’s Digital Economy: Opportunities and Risks. International Organisations Research Journal 14(2), 275 – 303.
]Search in Google Scholar
[
Zhao, F., J. Wallis and M. Singh. 2015. “E-Government Development and the Digital Economy: A Reciprocal Relationship.” Internet Research 25(5), 734 – 766. doi:10.1108/IntR-02-2014-0055.10.1108/IntR-02-2014-0055
]Search in Google Scholar