Technical, Organizational and Cross-cultural issues associated with the deployment of Customer Relationship Management (CRM) in Transnational and Global Multicultural Organizations

Adler, N. (1997), International dimensions of Organizational Behavior. ITP.Search in Google Scholar

Ali, M. and Alshawi, S. (2004a), A Cultural Approach to Study Customer Relationship Management (CRM) Systems, CISTM 2004, Alexandria, Egypt.Search in Google Scholar

Ali, M. And Alshawi, S. (2005), Cultural Universality Versus Particularity Within eCRM Systems: A Special Case Of Information Systems, EMCIS 2005, Cairo, Egypt.Search in Google Scholar

Bagchi, K. and R. Cerveny (2003), The Influence of National Culture in Information Technolog y Product Adoption, AMCIS 2003, Tampa, Florida, USA.Search in Google Scholar

D’Iribarne P., (2009), Conceptualizing national cultures: an anthropological perspective, http://inderscience.metapress.com/app/home/contribution.asp?referer=parent&backto=issue,2,6; journal,4,12;linkingpublicationresults,1:120713,1Search in Google Scholar

Dorfman, W.P., Howell J.P. (1988), Dimensions of National Culture and Effective Leadership Patterns: Hofstede Revisited. Advances in International Comparative Management, 3, 127-150.Search in Google Scholar

Fiske A.P. (1992), The Four Elementary Forms of Sociality: Framework for a Unified Theory of Social Relations, “Psychological Review”, vol. 99, pp. 689- 723,.10.1037/0033-295X.99.4.689Search in Google Scholar

Fiske A.P. (1991), Structures of Social Life: The Four Elementary Forms of Human Relations. New York: Free Press (Macmillan).Search in Google Scholar

Giddens, A. (1979). Central Problems in Social Theory, Macmillan, Basingstoke, UK.10.1007/978-1-349-16161-4Search in Google Scholar

Giddens, A. (1984). The Constitution of Society, Polity, Cambridge, UK.Search in Google Scholar

HallE.T. (1976), Beyond culture. New York: Anchor Books/Doubleday.Search in Google Scholar

Hofstede G. (1980), Culture’s consequences. Beverly Hills, CA: Sage.Search in Google Scholar

Hofstede G. (1997), Culture and organizations--Software of the mind. McGraw-Hill.Search in Google Scholar

Hofstede G.J., Pedersen P.B., Hofstede G. (2002), Exploring culture; exercises, stories and synthetic cultures. Yarmouth, Maine, USA: Intercultural Press,.Search in Google Scholar

Isern G. (2014), Intercultural Communication and Management Factors and Their Impact to the Process of Global Software Development for Virtual and Non-Virtual Teams. “Journal of Intercultural Management”, Volume 6 Number 1 January SAN: Warsaw.10.2478/joim-2014-0001Search in Google Scholar

Russell S. (2001), Winer. Customer Relationship Management: A Framework, Research directions and the future. April Search in Google Scholar

Sathish, S., S. L. Pan, et al. (2002). Customer Relationship Management (CRM) Network: A New Approach to studying CRM. AMCIS, Dallas, USA.Search in Google Scholar

Skok, W. and M. Legge (2001), Evaluating Enterprise Resource Planning (ERP) Systems using an Interpretive Approach. SIGCOPR2001, San Diego, USA.10.1145/371209.371234Search in Google Scholar

Stahl, B. C. (2003), Cultural Universality versus Particularity in CMC. Proceedings of the Ninth AmericasConference on Information Systems, USA.Search in Google Scholar

Trompenaars F., Hampden-Turner C. (1997), Riding The Waves of Culture, 2 ed. New York: McGraw- Hill Trade,.Search in Google Scholar

Vaara, E. (2000), Constructions of Cultural Differences in Post merger Change Processes: A Sense making Perspective on Finnish-Swedish Cases, “Management”, 32, pp.81-110Search in Google Scholar

Walsham, G. (2002). Cross-Cultural Software Production and Use: A Structurational Analysis. MISQuarterly, 26(4), 359-380.10.2307/4132313Search in Google Scholar