Otwarty dostęp

Punishment of employees – its causes, types, and consequences, as well as factors determining punishment for poor quality


Zacytuj

Adams, J., Hiller-Brown, F., Moore, H., Lake, A., Araujo-Soares, V., White, M., & Summerbell C. (2016). Searching and synthesising ‘grey literature’ and ‘grey information’ in public health: critical reflections on three case studies. Systematic Reviews, 5(1), 1–11. Adams J. Hiller-Brown F. Moore H. Lake A. Araujo-Soares V. White M. Summerbell C. ( 2016 ). Searching and synthesising ‘grey literature’ and ‘grey information’ in public health: critical reflections on three case studies . Systematic Reviews , 5 ( 1 ), 1 11 . Search in Google Scholar

Allen, R. S., & Kilmann, R. H. (2001). The role of the reward system for a total quality management based strategy. Journal of Organizational Change Management, 14(2), 110–131. Allen R. S. Kilmann R. H. ( 2001 ). The role of the reward system for a total quality management based strategy . Journal of Organizational Change Management , 14 ( 2 ), 110 131 . Search in Google Scholar

Arshida, M. M. (2012). Critical success factors (CSFs) for TQM implementation: Current status and challenges in Libyan manufacturing companies. GSTF Business Review (GBR), 2(1), 87–91. Arshida M. M. ( 2012 ). Critical success factors (CSFs) for TQM implementation: Current status and challenges in Libyan manufacturing companies . GSTF Business Review (GBR) , 2 ( 1 ), 87 91 . Search in Google Scholar

Ashton, J., & Cook Jr., F. (1989). Time to reform job shop manufacturing. Harvard Business Review, 67(2), 106–111. Ashton J. Cook F. Jr. ( 1989 ). Time to reform job shop manufacturing . Harvard Business Review , 67 ( 2 ), 106 111 . Search in Google Scholar

Ball, G., Trevino, L., & Sims, J. (1994). Just and unjust punishment: Influences on subordinate performance and citizenship. Academy of Management Journal, 37(2), 299–322. Ball G. Trevino L. Sims J. ( 1994 ). Just and unjust punishment: Influences on subordinate performance and citizenship . Academy of Management Journal , 37 ( 2 ), 299 322 . Search in Google Scholar

Barrett, R. (2015). Small firm training: Just meeting the day-to-day needs of the business. Employee Relations, 37(5), 547–567. Barrett R. ( 2015 ). Small firm training: Just meeting the day-to-day needs of the business . Employee Relations , 37 ( 5 ), 547 567 . Search in Google Scholar

Bell, R. (2010). Getting the most from your frontline workers: A rule of thumb for observing and rewarding good behavior. Supervision, 71(10), 9–12. Bell R. ( 2010 ). Getting the most from your frontline workers: A rule of thumb for observing and rewarding good behavior . Supervision , 71 ( 10 ), 9 12 . Search in Google Scholar

Bellizzi, J., & Hasty, R. (2000). The effects of hiring decisions on the level of discipline used in response to poor performance. Management Decision, 38(3), 154–159. Bellizzi J. Hasty R. ( 2000 ). The effects of hiring decisions on the level of discipline used in response to poor performance . Management Decision , 38 ( 3 ), 154 159 . Search in Google Scholar

Brooks, A., & Zeitz, G. (1999). The effects of total quality management and perceived justice on organizational commitment of hospital nursing staff. Journal of Quality Management, 4(1), 69. Brooks A. Zeitz G. ( 1999 ). The effects of total quality management and perceived justice on organizational commitment of hospital nursing staff . Journal of Quality Management , 4 ( 1 ), 69 . Search in Google Scholar

Bugdol, M. (2018). A different approach to work discipline: Models, manifestations and methods of behavior modification. Cham: Palgrove Macmillan. Bugdol M. ( 2018 ). A different approach to work discipline: Models, manifestations and methods of behavior modification . Cham : Palgrove Macmillan . Search in Google Scholar

Bugdol, M., & Bortniczuk, K. (2018). Normatywne i społeczne czynniki wplywające na podejmowanie działań doskonalących w systemie zarządzania jakości. (Normative and social factors influencing the taking of improvement actions in the quality management system) Lublin: UMCS. Bugdol M. Bortniczuk K. ( 2018 ). Normatywne i społeczne czynniki wplywające na podejmowanie dziatań doskonalących w systemie zarządzania jakości . (Normative and social factors influencing the taking of improvement actions in the quality management system) Lublin : UMCS . Search in Google Scholar

Butterfield, K., Trevino, L., & Ball, G. (1996). Punishment from the manager’s perspective: A grounded investigation and inductive model. Academy of Management Journal, 39(6), 1479–1512. Butterfield K. Trevino L. Ball G. ( 1996 ). Punishment from the manager’s perspective: A grounded investigation and inductive model . Academy of Management Journal , 39 ( 6 ), 1479 1512 . Search in Google Scholar

Chen, H. (2016). Quality function deployment in failure recovery and prevention. Service Industries Journal, 36(13–14), 615–637. Chen H. ( 2016 ). Quality function deployment in failure recovery and prevention . Service Industries Journal , 36 ( 13–14 ), 615 637 . Search in Google Scholar

Cohen, J. (1988). Statistical power analysis for the behavioral sciences (2nd ed.). Hillside: Lawrence Erlbaum Associates. Cohen J. ( 1988 ). Statistical power analysis for the behavioral sciences ( 2nd ed.). Hillside : Lawrence Erlbaum Associates . Search in Google Scholar

Cooper, L. (2012). Discipline and Discharge of public-sector employees: An empirical study of arbitration awards, ABA. Journal of Labor & Employment Law, 27(2), 195–210. Cooper L. ( 2012 ). Discipline and Discharge of public-sector employees: An empirical study of arbitration awards, ABA . Journal of Labor & Employment Law , 27 ( 2 ), 195 210 . Search in Google Scholar

Craig, J., & Lemon, M. (2008). Perceptions and reality in quality and environmental management systems: A research survey in China and Poland. TQM Magazine, 20(3), 196–208. Craig J. Lemon M. ( 2008 ). Perceptions and reality in quality and environmental management systems: A research survey in China and Poland . TQM Magazine , 20 ( 3 ), 196 208 . Search in Google Scholar

Craswell, J. (2013). Projektowanie badań naukowych. Kraków: UJ. Craswell J. ( 2013 ). Projektowanie badań naukowych . Kraków: UJ . Search in Google Scholar

Crow, R. (1996). You cannot improve my performance by measuring it!. The Journal for Quality and Participation, 19(1), 62. Crow R. ( 1996 ). You cannot improve my performance by measuring it! . The Journal for Quality and Participation , 19 ( 1 ), 62 . Search in Google Scholar

Dal Bó, E., Dal Bó, P., & Di Tella, R. (2006). Plata o plomo? Bribe and punishment in a theory of political influence. American Political Science Review, 100(1), 41–53. Dal Bó E. Dal Bó P. Di Tella R. ( 2006 ). Plata o plomo? Bribe and punishment in a theory of political influence . American Political Science Review , 100 ( 1 ), 41 53 . Search in Google Scholar

Dale, G. (2001). Managing quality. Oxford: Blackwell Publishers. Dale G. ( 2001 ). Managing quality . Oxford: Blackwell Publishers . Search in Google Scholar

Davis, A., & Hyndman, K. (2018). An experimental investigation of managing quality through monetary and relational incentives. Management Science, 64(5), 2345–2365. Davis A. Hyndman K. ( 2018 ). An experimental investigation of managing quality through monetary and relational incentives . Management Science , 64 ( 5 ), 2345 2365 . Search in Google Scholar

Deming, E. (1986). Out of the crisis. Cambridge: MIT Center for Advanced Engineering Study. Deming E. ( 1986 ). Out of the crisis . Cambridge: MIT Center for Advanced Engineering Study . Search in Google Scholar

Deming, E. (2012). Nowa ekonomia dla przemysłu, Rządu. Wroclaw: Edukacji, Opexbooks. Deming E. ( 2012 ). Nowa ekonomia dla przemysłu, Rządu . Wroclaw: Edukacji, Opexbooks . Search in Google Scholar

Earnhart, D. (2000). Environmental crime and punishment in the Czech Republic: Penalties against firms and employees. Journal of Comparative Economics, 28(2), 379. Earnhart D. ( 2000 ). Environmental crime and punishment in the Czech Republic: Penalties against firms and employees . Journal of Comparative Economics , 28 ( 2 ), 379 . Search in Google Scholar

Easterby-Smith, M., Thorne, R., & Jackson, P. (2015). Management and business research. Los Angeles-Singapore: Sage. Easterby-Smith M. Thorne R. Jackson P. ( 2015 ). Management and business research . Los Angeles-Singapore: Sage . Search in Google Scholar

Fandt P., Labig Jr., C. E., & Urich A. (1990). Evidence and the liking bias: Effects on managers’ disciplinary actions. Employee Responsibilities & Rights Journal, 3(4), 253–265. Fandt P. Labig C. E. Jr. Urich A. ( 1990 ). Evidence and the liking bias: Effects on managers’ disciplinary actions . Employee Responsibilities & Rights Journal , 3 ( 4 ), 253 265 . Search in Google Scholar

Former Chinese official executed. (2007). MLO: Medical Laboratory Observer, 39(9), 8. Former Chinese official executed .( 2007 ). MLO: Medical Laboratory Observer , 39 ( 9 ), 8 . Search in Google Scholar

Frey, F., Adams, G., Pfeffer, J., & Belmi, P. (2023). What we (do not) know about punishment across organizational boundaries. Journal of Management, 49(1), 196–236. Frey F. Adams G. Pfeffer J. Belmi P. ( 2023 ). What we (do not) know about punishment across organizational boundaries . Journal of Management , 49 ( 1 ), 196 236 . Search in Google Scholar

Garoupa, N. (2007). Optimal law enforcement and criminal organization. Journal of Economic Behavior & Organization, 63(3), 461–474. Garoupa N. ( 2007 ). Optimal law enforcement and criminal organization . Journal of Economic Behavior & Organization , 63 ( 3 ), 461 474 . Search in Google Scholar

Hackman, J., & Wageman, R. (1995). Total quality management: Empirical, conceptual, and practical issues. Administrative Science Quarterly, 40(2), 309–342. Hackman J. Wageman R. ( 1995 ). Total quality management: Empirical, conceptual, and practical issues . Administrative Science Quarterly , 40 ( 2 ), 309 342 . Search in Google Scholar

Herrmann, B., Thöni, C., & Gächter, S. (2008). Antisocial punishment across societies. Science, 319, 1362–1367. Herrmann B. Thöni C. Gächter S. ( 2008 ). Antisocial punishment across societies . Science , 319 , 1362 1367 . Search in Google Scholar

Ishikawa, K. (1985). What is total quality control? The Japanese way. Englewood Cliffs: Prentice-Hall. Ishikawa K. ( 1985 ). What is total quality control? The Japanese way . Englewood Cliffs: Prentice-Hall . Search in Google Scholar

Ivancevich, J., Lorenzi P., Skinner, S., & Crosby, P. (1994). Management quality and competitiveness. New York: Irwin Ivancevich. Ivancevich J. Lorenzi P. Skinner S. Crosby P ( 1994 ). Management quality and competitiveness . New York: Irwin Ivancevich . Search in Google Scholar

Jedynak, P., & Bugdol, M. (2020). Bonus for quality of products and services in the TQM concept. The problems of reality and justice. International Journal for Quality Research, 4(2), 717–738. Jedynak P. Bugdol M. ( 2020 ). Bonus for quality of products and services in the TQM concept. The problems of reality and justice . International Journal for Quality Research , 4 ( 2 ), 717 738 . Search in Google Scholar

Jung, J., Bozeman, B., & Gaughan, M. (2020). Fear in bureaucracy: Comparing public and private sector workers’ expectations of punishment. Administration & Society, 52(2), 233–264. Jung J. Bozeman B. Gaughan M. ( 2020 ). Fear in bureaucracy: Comparing public and private sector workers’ expectations of punishment . Administration & Society , 52 ( 2 ), 233 264 . Search in Google Scholar

Kura, K. M., Shamsudin, F. M., & Chauhan, A. (2015). Does self-regulatory efficacy matter? Effects of punishment certainty and punishment severity on organizational deviance. SAGE Open, 5(2), 1–14. Kura K. M. Shamsudin F. M. Chauhan A. ( 2015 ). Does self-regulatory efficacy matter? Effects of punishment certainty and punishment severity on organizational deviance . SAGE Open , 5 ( 2 ), 1 14 . Search in Google Scholar

Laohavichien, T., Fredendall, L., & Cantrell, R. (2011). A major finding is the importance of the contingent punishment dimension of transactional leadership. International Journal of Operations & Production Management, 31(10), 1048–1070. Laohavichien T. Fredendall L. Cantrell R. ( 2011 ). A major finding is the importance of the contingent punishment dimension of transactional leadership . International Journal of Operations & Production Management , 31 ( 10 ), 1048 1070 . Search in Google Scholar

Li, J., Cheng, N., & Hou, W. (2021). Generosity in dictator game and social value orientation predicted the type of costly punishment in ultimatum game. PsyCh Journal, 10(4), 625–634. Li J. Cheng N. Hou W. ( 2021 ). Generosity in dictator game and social value orientation predicted the type of costly punishment in ultimatum game . PsyCh Journal , 10 ( 4 ), 625 634 . Search in Google Scholar

Liao, S., Chang, W., & Wu, C. (2010). Exploring TQM-Innovation relationship in continuing education: A system architecture and propositions. Total Quality Management & Business Excellence, 21(11), 1121–1139. Liao S. Chang W. Wu C. ( 2010 ). Exploring TQM-Innovation relationship in continuing education: A system architecture and propositions . Total Quality Management & Business Excellence , 21 ( 11 ), 1121 1139 . Search in Google Scholar

Matta, K., Chen, H., & Tama, J. (1998). The information requirements of total quality management. Total Quality Management, 9(6), 445–461. Matta K. Chen H. Tama J. ( 1998 ). The information requirements of total quality management . Total Quality Management , 9 ( 6 ), 445 461 . Search in Google Scholar

Neale, N., Butterfield, K., Goodstein, T., & Tripp, T. (2020). Managers restorative versus punitive responses to employee wrongdoing: A qualitative investigation. Journal of Business Ethics, 161(3), 603–625. Neale N. Butterfield K. Goodstein T. Tripp T. ( 2020 ). Managers restorative versus punitive responses to employee wrongdoing: A qualitative investigation . Journal of Business Ethics , 161 ( 3 ), 603 625 . Search in Google Scholar

O’Reilly, C., & Barton, W. (1980). Managing marginal employees: The use of warnings and dismissals. Administrative Science Quarterly, 25, 467–484. O’Reilly C. Barton W. ( 1980 ). Managing marginal employees: The use of warnings and dismissals . Administrative Science Quarterly , 25 , 467 484 . Search in Google Scholar

Oakland, O. (2011). Leadership and policy deployment: The backbone of TQM. Total Quality Management, 22(5), 517–534. Oakland O. ( 2011 ). Leadership and policy deployment: The backbone of TQM . Total Quality Management , 22 ( 5 ), 517 534 . Search in Google Scholar

Osigweh, C. A. B., & Hutchison, W. R. (1990). To punish or not to punish? Employee Relations, 12(3), 27–32. Osigweh C. A. B. Hutchison W. R. ( 1990 ). To punish or not to punish? Employee Relations , 12 ( 3 ), 27 32 . Search in Google Scholar

Ostaszewski, P. (2000). Procesy warunkowania. In Strelau, J. (Ed.), Psychologia. Podręcznik akademicki (Vol. 2. Psychologia ogólna, pp.97-116). Gdansk: Gdańskie Wydawnictwo Psychologiczne. Ostaszewski P. ( 2000 ). Procesy warunkowania . In Strelau J. (Ed.), Psychologia. Podręcznik akademicki (Vol. 2. Psychologia ogólna , pp. 97 116 ). Gdansk: Gdańskie Wydawnictwo Psychologiczne . Search in Google Scholar

Petit, F. (2009). Linking the customer experience management frameworks to the Deming philosophy of management. Business Renaissance Quarterly, 4(2), 21–40. Petit F. ( 2009 ). Linking the customer experience management frameworks to the Deming philosophy of management . Business Renaissance Quarterly , 4 ( 2 ), 21 40 . Search in Google Scholar

PN-EN ISO 9000:2015 (2016). Systemy zarządzania jakością. Podstawy i terminologia. PKN, Warszawa. PN-EN ISO 9000:2015 ( 2016 ). Systemy zarządzania jakością. Podstawy i terminologia . PKN Warszawa . Search in Google Scholar

Podsakoff, P. (1982). Determinants of a supervisor’s use of rewards and punishment: A literature review and suggestions for future research. Organizational Behavior and Human Performance, 29, 58–83. Podsakoff P. ( 1982 ). Determinants of a supervisor’s use of rewards and punishment: A literature review and suggestions for future research . Organizational Behavior and Human Performance , 29 , 58 83 . Search in Google Scholar

Podsakoff, P., Bommer, N., Podsakoff, N., & MacKenzie, S. (2006). Relationships between leader reward and punishment behavior and subordinate attitudes, perceptions, and behaviors: A meta-analytic review of existing and new research. Organizational Behavior & Human Decision Processes, 99(2), 113–142. Podsakoff P. Bommer N. Podsakoff N. MacKenzie S. ( 2006 ). Relationships between leader reward and punishment behavior and subordinate attitudes, perceptions, and behaviors: A meta-analytic review of existing and new research . Organizational Behavior & Human Decision Processes , 99 ( 2 ), 113 142 . Search in Google Scholar

Podsakoff, P., Todor, W., & Skov, R. (1982). Effects of leader contingent and noncontingent reward and punishment behaviors on subordinate performance and satisfaction. Academy of Management Journal, 25(4), 810–821. Podsakoff P. Todor W. Skov R. ( 1982 ). Effects of leader contingent and noncontingent reward and punishment behaviors on subordinate performance and satisfaction . Academy of Management Journal , 25 ( 4 ), 810 821 . Search in Google Scholar

Rubin, R., Bommer, W., & Bachrach, D. (2010). Operant leadership and employee citizenship: A question of trust? Leadership Quarterly, 21(3), 400–408. Rubin R. Bommer W. Bachrach D. ( 2010 ). Operant leadership and employee citizenship: A question of trust? Leadership Quarterly , 21 ( 3 ), 400 408 . Search in Google Scholar

Salvador, R. (2020). Perceived forgiveness climate and punishment of ethical misconduct. Management Decision, 58(5), 797–811. Salvador R. ( 2020 ). Perceived forgiveness climate and punishment of ethical misconduct . Management Decision , 58 ( 5 ), 797 811 . Search in Google Scholar

Schwepker Jr., C., & Hartline, M. (2005). Managing the ethical climate of customer-contact service employees. Journal of Service Research, 7(4), 377–397. Schwepker C. Jr. Hartline M. ( 2005 ). Managing the ethical climate of customer-contact service employees . Journal of Service Research , 7 ( 4 ), 377 397 . Search in Google Scholar

Siang, C. (2012). Punishment as a Price to Pay. Contemporary Economics, 6(1), 86–97. Siang C. ( 2012 ). Punishment as a Price to Pay . Contemporary Economics , 6 ( 1 ), 86 97 . Search in Google Scholar

Schmitt, D. (1969). Punitive supervision and productivity: An experimental analog. Journal of Applied Psychology, 53(2), 118–123. Schmitt D. ( 1969 ). Punitive supervision and productivity: An experimental analog . Journal of Applied Psychology , 53 ( 2 ), 118 123 . Search in Google Scholar

Swathi, K., Umesh, S., Balamuralidhara, V., & Raghunandan, H. (2020). Scenario of spurious and substandard drugs in India. Drug Invention Today, 13(2), 352–356. Swathi K. Umesh S. Balamuralidhara V. Raghunandan H. ( 2020 ). Scenario of spurious and substandard drugs in India . Drug Invention Today , 13 ( 2 ), 352 356 . Search in Google Scholar

Tadic, D., Gumus, A., Arsovski, S., Aleksic, A., & Stefanovic, M. (2013). An evaluation of quality goals by using AHP fusion and TOPSIS methodology. Journal of Intelligent and Fuzzy Systems, 25(3), 547–556. Tadic D. Gumus A. Arsovski S. Aleksic A. Stefanovic M. ( 2013 ). An evaluation of quality goals by using AHP fusion and TOPSIS methodology . Journal of Intelligent and Fuzzy Systems , 25 ( 3 ), 547 556 . Search in Google Scholar

Tremblay, M., Vandenberghe, C., & Doucet, O. (2013). Relationships between leader-contingent and non-contingent reward and punishment behaviors and subordinates’ perceptions of justice and satisfaction, and evaluation of the moderating influence of trust propensity, pay level, and role ambiguity. Journal of Business & Psychology, 28(2), 233–249. Tremblay M. Vandenberghe C. Doucet O. ( 2013 ). Relationships between leader-contingent and non-contingent reward and punishment behaviors and subordinates’ perceptions of justice and satisfaction, and evaluation of the moderating influence of trust propensity, pay level, and role ambiguity . Journal of Business & Psychology , 28 ( 2 ), 233 249 . Search in Google Scholar

Weske, U., Boselie, P., Van Rensen, E., & Schneider, M. (2019). Physician compliance with quality and patient safety regulations: The role of perceived enforcement approaches and commitment. Health Services Management Research, 32(2), 103–112. Weske U. Boselie P. Van Rensen E. Schneider M. ( 2019 ). Physician compliance with quality and patient safety regulations: The role of perceived enforcement approaches and commitment . Health Services Management Research , 32 ( 2 ), 103 112 . Search in Google Scholar

Williams, C. C., & Bezeredi, S. (2018). Explaining and tackling the informal economy: A dual informal labor market approach. Employee Relations, 40(5), 889–902. Williams C. C. Bezeredi S. ( 2018 ). Explaining and tackling the informal economy: A dual informal labor market approach . Employee Relations , 40 ( 5 ), 889 902 . Search in Google Scholar

Wiltermuth, S., & Flynn, F. (2013). Power, moral clarity, and punishment in the workplace. The Academy of Management Journal, 56(4), 1002–1023. Wiltermuth S. Flynn F. ( 2013 ). Power, moral clarity, and punishment in the workplace . The Academy of Management Journal , 56 ( 4 ), 1002 1023 . Search in Google Scholar

Wruck, K. and Jensen, M. (1998). The two key principles behind effective TQM programs. European Financial Management, 4(3), 401. Wruck K. Jensen M. ( 1998 ). The two key principles behind effective TQM programs . European Financial Management , 4 ( 3 ), 401 . Search in Google Scholar

Yue, X., & Lin, Y. (2019). Effectiveness of punishment and operating subsidy in supervision of China’s pension PPP projects: An evolutionary game and simulation analysis. Mathematical Problems in Engineering, Article ID 9641429, 1–12. Yue X. Lin Y. ( 2019 ). Effectiveness of punishment and operating subsidy in supervision of China’s pension PPP projects: An evolutionary game and simulation analysis . Mathematical Problems in Engineering , Article ID 9641429, 1 12 . Search in Google Scholar

Zeitz, G., Johannesson, R., & Ritchie, Jr., J. (1997). An employee survey measuring total quality management practices and culture. Group & Organization Management, 22(4), 414–444. Zeitz G. Johannesson R. Ritchie J. Jr. ( 1997 ). An employee survey measuring total quality management practices and culture . Group & Organization Management , 22 ( 4 ), 414 444 . Search in Google Scholar

Zhang, L., Xu, Y., Chen, H., & Jing, R. (2020). Corporate philanthropy after fraud punishment: An institutional perspective. Management and Organization Review, 16, 33–68. Zhang L. Xu Y. Chen H. Jing R. ( 2020 ). Corporate philanthropy after fraud punishment: An institutional perspective . Management and Organization Review , 16 , 33 68 . Search in Google Scholar

Zheng, Y., Huang, X., Graham, L., Redman, T., & Hu, S. (2020). Deterrence effects: The role of authoritarian leadership in controlling employee workplace deviance. Management & Organization Review, 16(2), 377–404. Zheng Y. Huang X. Graham L. Redman T. Hu S. ( 2020 ). Deterrence effects: The role of authoritarian leadership in controlling employee workplace deviance . Management & Organization Review , 16 ( 2 ), 377 404 . Search in Google Scholar