[
Alfes, K., Shantz, A.D., Bailey, C., Conway, E., Monks, K., & Fu, N. (2019). Perceived human resource system strength and employee reactions toward change: Revisiting human resource’s remit as change agent. Human Resource Management, 58(3), 239-252
]Search in Google Scholar
[
Al-rakhami, M. & Al-Mashari, M. (2020). Blockchain and Internet of Things for Business Process Management: Theory, Challenges, and Key Success Factors. International Journal of Advanced Computer Science and Applications. 11.
]Search in Google Scholar
[
Andjelkovic Pesic, M, Jankovic-Milic, V, Andjelkovic, A. (2012) Business process management maturity model: Serbian enterprises’ maturity level. Ekonomika preduzeca Vol. 60, No. 3-4, p. 190-198.
]Search in Google Scholar
[
Bai, C., & Sarkis, J. (2013). A grey-based DEMATEL model for evaluating business process management critical success factors. International Journal of Production Economics, 146(1), 281-292
]Search in Google Scholar
[
Bandara, W., Alibabaei, A., & Aghdasi, M. (2009). Means of achieving business process management success factors. Paper presented at the Proceedings of the 4th Mediterranean conference on information systems.
]Search in Google Scholar
[
Benraad, M., Ozkan, B., Turetken, O. & Vanderfeesten, I. (2022). The influence of BPM-sBPMortive culture and individual process orientation on process conformance, Business Process Management Journal, 28 (8)
]Search in Google Scholar
[
Bosilj VukSic V., Milanovic Lj, Skrinjar R., Indihar Stemberger M. (2008).Organizational Performance Measures for Business Process Management: a Performance Measurement Guideline, Tenth International Conference on Computer Modeling and Simulation 2008, pp. 94-99
]Search in Google Scholar
[
Buh, B., Kovačič, A., & Indihar Stemberger, M. (2015). Critical success factors for different stages of business process management adoption–a case study. Economic ResearchEkonomska Istraživanja, 28(1), 243-257
]Search in Google Scholar
[
Burlton, R. (2010). Delivering Business Strategy Through Process Management. 10.1007/978-3-642-01982-1_1.
]Search in Google Scholar
[
Christiansson, M.T. & Rentzhog, O. (2020). Lessons from the BPO journey in a public housing company: toward a strategy for BPO, Business Process Management Journal, 26 (2), pp. 373-404
]Search in Google Scholar
[
Djordjevic V., Lepojevic V. & Jankovic-Milic V. (2018). Statistika u ekonomiji. Ekonomski fakultet NiS.
]Search in Google Scholar
[
De Bruin, T. (2009) Business process management: theory on progression and maturity. PhD thesis, Queensland University of Technology
]Search in Google Scholar
[
Dumas, M., La Rosa, M., Mendling, J. & Reijers, H. (2013). Fundamentals of Business Process Management. Springer, Berlin
]Search in Google Scholar
[
Dumas, M., La Rosa, M., Mendling, J. & Reijers, H.A. (2018) Fundamentals of Business Process Management. 2nd Edition, Springer, Berlin
]Search in Google Scholar
[
Fisher, D. M. (2004). The business process maturity model. A practical approach for identifying opportunities for optimization. Business Process Trends. 9(4), 11-15
]Search in Google Scholar
[
Gabryelczyk, R., & Roztocki, N. (2018). Business process management success framework for transition economies. Information systems management, 35(3), 234-253
]Search in Google Scholar
[
Hrabal, M., Trcka, L. & Tucek, D. (2014).Process owner and his competencies, in Slavickova, P. (Ed.), Knowledge for Market Use 2014: Media and Communication in the 21st Century, Univ Palackeho v Olomouci, Olomouc 771 47, Czech Republic, pp. 415–428
]Search in Google Scholar
[
Kohlbacher, M. & Gruenwald S. (2011). Process orientation: Conceptualization and measurement. Business Process Management Journal, 17(2): 267-283.
]Search in Google Scholar
[
Kohlbacher, M., (2010). The effects of process orientation: a literature review. Business Process Management Journal, 16(1), pp.135–152
]Search in Google Scholar
[
Kohlbacher M. & Gruenwald S. (2021). Process orientation: conceptualization and measurement, Performance measurement system design. International Journal of Operations and Production Management, Vol. 25, No. 2, pp. 267-283. https://doi.org/10.1108/14637151111122347
]Search in Google Scholar
[
Kolukısa, A. & Turetken, O. (2016). Critical success factors of business process management: investigating the coverage of business process (management) maturity models. 10.5281/zenodo.3604451.
]Search in Google Scholar
[
Kwarteng, A., Simpson, S. N. Y., & Agyenim-Boateng, C. (2022). The effects of circular economy initiative implementation on business performance: the moderating role of organizational culture. Social Responsibility Journal, 18(7), 1311–134
]Search in Google Scholar
[
Lamghari, Z., Saidi, R., Radgui, M., & Rahmani, M.(2021). An operational sBPMort approach for mining unstructured business processes. Revista de In-form´atica Te´orica e Aplicada, 28(1):23–38
]Search in Google Scholar
[
Leroy, H., Segers, J., van Dierendonck, D., & den Hartog, D. (2018). Managing people in organizations: Integrating the study of HRM & leadership. Human Resource Management Review, 28(3), 249–257.
]Search in Google Scholar
[
Malinova Mandelburger, M., Hribar, B. & Mendling, J. (2014). A Framework for Assessing BPM Success. ECIS 2014 Proceedings - 22nd European Conference on Information Systems.
]Search in Google Scholar
[
Mccormack, K. (2001), Business process orientation: Do you have it? Placing an emphasis on processes will help organizations move forward, Quality Progress, 34, pp. 51-58.
]Search in Google Scholar
[
McCormack, K. et al. (2009), A global investigation of key turning points in business process maturity, Business Process Management Journal, 15(5), pp. 792-815.
]Search in Google Scholar
[
Melenovsky, M. & Sinur, J. (2006). Having a BPM Maturity Model is Important for Long Lasting BPM Success. Преузето са: http://www.BRCommunity.com/a2006/b325.htm
]Search in Google Scholar
[
Milanovic Glavan, Lj. (2023). Procesna zrelost poduzeca u republici hrvatskoj. Ekonomska misao i praksa, 32 (1), 261-272.
]Search in Google Scholar
[
Milanovic Glavan, Lj.SuSa Vugec, D. & Bosilj VukSic V.(2023): Ispitivanje povezanosti procesne orijentiranosti i uspjeSnosti poslovanja, Zbornik VeleučiliSta u Rijeci, Vol. 11, No.1, pp. 31-48
]Search in Google Scholar
[
Nyameboame, J. & Haddud, A. (2017). Exploring the impact of outsourcing on organizational performance, Journal of Global Operations and Strategic Sourcing, 10(3), pp. 362 - 387
]Search in Google Scholar
[
Radosavljevic, M. (2016). Upravljanje poslovnim procesima primenom modela zrelosti. Ekonomski fakultet. NiS
]Search in Google Scholar
[
Raschke, R., & Ingraham, L. (2010). Business process maturity’s effect on performance. AMCIS 2010 Proceedings.
]Search in Google Scholar
[
Rosemann M, vom Brocke J (2015c) The six core elements of business process management. In: Rosemann M, vom Brocke J(eds) H&book on business process management 1. Springer,Berlin, pp 105–122
]Search in Google Scholar
[
Rosemann, M. & De BruinT. (2005b).Toward s a Business Process Management Maturity Model.13th European Conference on Information Systems (ECIS 2005). Regensburg. Germany
]Search in Google Scholar
[
Schmiedel, T., Recker, J. and vom Brocke, J. (2020), The relation between BPM culture, BPM methods, and process performance: evidence from quantitative field studies, Information and Management, Vol. 57 No. 2, p. 103175, Elsevier B.V.
]Search in Google Scholar
[
Senthilnathan, S. (2019). Usefulness of Correlation Analysis Available at SSRN: https://ssrn.com/abstract=3416918
]Search in Google Scholar
[
Seyffarth, T, & Stephan K. (2022). Maintaining business process compliance despite changes: A decision sBPMort approach based on process adaptations. Journal of Decision Systems 31: 305–35.
]Search in Google Scholar
[
Seyffarth, Tobias & Kühnel, Stephan. (2020). Maintaining Business Process Compliance Despite Changes: A Decision SBPMort Approach Based on Process Adaptations. Journal of Decision System.
]Search in Google Scholar
[
Skrinjar R, Bosilj Vuksic V., Indihar Stemberger M. (2010). Adoption of Business Process Orientation Practices: Slovenian and Croatian Survey, Business Systems Research, 1(1-2)
]Search in Google Scholar
[
Skrinjar, R. (2011). Povecanje zrelosti procesne orijentacije renoviranjem i kompjuterizaccijom poslovanja. Doktorska disertacija, Ekonomski fakultet, Univerzitet u Ljubljani.
]Search in Google Scholar
[
Skrinjar, R. & Trkman, P. (2013). Increasing Process Orientation with Business Process Management: Critical Practices. International Journal of Information Management. 33. 48-60.
]Search in Google Scholar
[
Steffensen, D., Ellen III, B., Wang, G. & Ferris, G. (2019). Putting the “Management” Back in Human Resource Management: A Review and Agenda for Future Research. Journal of Management. 45. 014920631881617. 10.1177/0149206318816179.
]Search in Google Scholar
[
Stoiljkovic Randjelovic, A. (2021). Razvoj okvira za povecanje procesne zrelosti. Doktorska disertacija. Ekonomski fakultet, Univerzitet u Nisu
]Search in Google Scholar
[
Tang, J., L.G. Pee & Iijim, J. (2013). Investigating the effects of business process orientation on organizational innovation performance. Information & Management, 50(6): 650-660.
]Search in Google Scholar
[
Tarhan, A., Turetken, O. & Reijers, H.A., (2015). Do Mature Business Processes Lead To Improved Performance? - A Review of Literature for Empirical Evidence. In European Conference on Information Systems. p. Paper 178.
]Search in Google Scholar
[
Tran, Q. H. N. (2023). A cross-cultural comparison of organizational culture: evidence from academic libraries in Vietnam & China. Global Knowledge, Memory & Communication
]Search in Google Scholar
[
Trkman, P. (2010). The critical success factors of business process management. International journal of information management, 30(2), 125-134.
]Search in Google Scholar
[
vom Brocke J & Mendling J (2018). Business process management cases. Digital innovation and business transformation in practice. Springer, Heidelber
]Search in Google Scholar
