<abstract xmlns="http://www.w3.org/1999/xhtml">

<p>Robotic process automation (RPA) is a recent technology that has recently become increasingly adopted by companies as a solution for employees to focus on higher complexity and more valuable tasks while delegating routine, monotonous and rule-based tasks to their digital colleagues. The increased interest, reflected in the increasing number of articles regarding approaches and test cases, has triggered the necessity for a summary that could extract the more generalisable ideas and concepts about these software robots. This paper used a Systematic Literature Review (SLR) approach to find and synthesise information from articles obtained on this subject. This research identified the most general implementation approaches of successful RPA adoption cases, observed benefits, challenges commonly faced by organisations, characteristics that make processes more suitable for RPA, and research gaps in the current literature. The findings presented in this paper have two purposes. The first is to provide a way for companies and organisations to become more familiar with good practices regarding the adoption of robotic process automation. The second is to foster further research on the subject by complementing the current knowledge and proposing new paths for research.</p>
</abstract>

Robotic process automation (RPA) is a recent technology that has recently become increasingly adopted by companies as a solution for employees to focus on higher complexity and more valuable tasks while delegating routine, monotonous and rule-based tasks to their digital colleagues. The increased interest, reflected in the increasing number of articles regarding approaches and test cases, has triggered the necessity for a summary that could extract the more generalisable ideas and concepts about these software robots. This paper used a Systematic Literature Review (SLR) approach to find and synthesise information from articles obtained on this subject. This research identified the most general implementation approaches of successful RPA adoption cases, observed benefits, challenges commonly faced by organisations, characteristics that make processes more suitable for RPA, and research gaps in the current literature. The findings presented in this paper have two purposes. The first is to provide a way for companies and organisations to become more familiar with good practices regarding the adoption of robotic process automation. The second is to foster further research on the subject by complementing the current knowledge and proposing new paths for research.

Robotic Process Automation (RPA) Adoption: A Systematic Literature Review

Engineering Management in Production and Services

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

{"article-title":"Robotic Process Automation (RPA) Adoption: A Systematic Literature Review"}

Robotic process automation (RPA) is a recent technology that has recently become increasingly adopted by companies as a solution for employees to focus on...

Robotic Process Automation (RPA) Adoption: A Systematic Literature Review

Data publikacji: 11 lip 2022

Zakres stron: 1 - 12

Otrzymano: 14 gru 2021

Przyjęty: 05 maj 2022

DOI: https://doi.org/10.2478/emj-2022-0012

Słowa kluczowe
RPA, robotic process automation, software robot, digital worker, adoption, implementation

© 2022 Diogo António da Silva Costa et al., published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Robotic Process Automation (RPA) Adoption: A Systematic Literature Review

Data publikacji: 11 lip 2022

Zakres stron: 1 - 12

Otrzymano: 14 gru 2021

Przyjęty: 05 maj 2022

DOI: https://doi.org/10.2478/emj-2022-0012

Słowa kluczoweRPA, robotic process automation, software robot, digital worker, adoption, implementation

© 2022 Diogo António da Silva Costa et al., published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Słowa kluczowe
RPA, robotic process automation, software robot, digital worker, adoption, implementation