This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.
Anagoste, S. (2017). Robotic Automation Process - The next major revolution in terms of back office operations improvement. Proceedings of the 11th International Conference on Business Excellence, 676–686. doi: 10.1515/picbe-2017-0072AnagosteS.2017Proceedings of the 11th International Conference on Business Excellence67668610.1515/picbe-2017-0072Open DOISearch in Google Scholar
Anagoste, S. (2018). Robotic Automation Process – The operating system for the digital enterprise. Proceedings of the 12th International Conference on Business Excellence, 54–69. doi: 10.2478/picbe-2018-0007AnagosteS.2018Proceedings of the 12th International Conference on Business Excellence546910.2478/picbe-2018-0007Open DOISearch in Google Scholar
Arindam, D. (2019). Robotic process automation: assessment of the technology for transformation of business processes. International Journal of Business Process Integration and Management, 9(3), 220–230. doi: 10.1504/IJBPIM.2019.100927ArindamD.2019Robotic process automation: assessment of the technology for transformation of business processes9322023010.1504/IJBPIM.2019.100927Open DOISearch in Google Scholar
Capgemini Consulting. (2016). Robotic Process Automation - Robots conquer business processes in back offices. Retrieved from https://www.capgemini.com/consulting-de/wpcontent/uploads/sites/32/2017/08/robotic-processautomation-study.pdfCapgemini Consulting2016Retrieved from https://www.capgemini.com/consulting-de/wpcontent/uploads/sites/32/2017/08/robotic-processautomation-study.pdfSearch in Google Scholar
Dialani, P. (2019). 4 Robotic Process Automation Trends for 2020. Analytics Insight. Retrieved from https://www.analyticsinsight.net/4-robotic-process-automation-trends-for-2020/DialaniP.2019Retrieved from https://www.analyticsinsight.net/4-robotic-process-automation-trends-for-2020/Search in Google Scholar
Ejdys, J. (2018). Building technology trust in ICT application at a university. International Journal of Emerging Markets, 13(5), 980–997. doi: 10.1108/IJo-EM-07-2017-0234EjdysJ.2018Building technology trust in ICT application at a university13598099710.1108/IJo-EM-07-2017-0234Open DOISearch in Google Scholar
Ejdys, J., Gudanowska, A., Halicka, K., Kononiuk, A., Magruk, A., Nazarko, J., Nazarko, Ł., Szpilko, D., & Widelska, U. (2019). Foresight in Higher Education Institutions: Evidence from Poland. Foresight and STI Governance, 13(1), 77–89. doi: 10.17323/2500-2597.2019.1.77.89EjdysJ.GudanowskaA.HalickaK.KononiukA.MagrukA.NazarkoJ.NazarkoŁ.SzpilkoD.WidelskaU.2019Foresight in Higher Education Institutions: Evidence from Poland131778910.17323/2500-2597.2019.1.77.89Open DOISearch in Google Scholar
Fung, H. P. (2014). Criteria, use cases and effects of information technology process automation (ITPA). Advances in Robotics and Automation, 3(3), 1–10. doi: 10.4172/2168-9695.1000124FungH. P.2014Criteria, use cases and effects of information technology process automation (ITPA)3311010.4172/2168-9695.1000124Open DOISearch in Google Scholar
Gadre, A., Jessel, B., & Gulati, K. (2017). Rethinking robotics? Take a step back. Retrieved from www.capco.com/-/media/CapcoMedia/Capco-Institute/Journal-46/JOURNAL46_full_web.ashx#page=104GadreA.JesselB.GulatiK.2017Retrieved from www.capco.com/-/media/CapcoMedia/Capco-Institute/Journal-46/JOURNAL46_full_web.ashx#page=104Search in Google Scholar
Gardner, Ch., Le Clair, G., Gownder, J. P., Betz, Ch., O’Donnell, G., Lipson, A., & Lynch, D. (2019). Predictions 2020: Automation Utilize Strike Teams To Fend Off The Automation. Retrieved from https://www.forbes.com/sites/forrester/2019/11/14/predictions-2020-automation-strike-teams-and-services-rise-to-fend-off-a-paradox/#73acde824100GardnerCh.Le ClairG.GownderJ. P.BetzCh.O’DonnellG.LipsonA.LynchD.2019Retrieved from https://www.forbes.com/sites/forrester/2019/11/14/predictions-2020-automation-strike-teams-and-services-rise-to-fend-off-a-paradox/#73acde824100Search in Google Scholar
Geyer-Klingeberg, J., Nakladal, J., Baldauf, F., & Veit, F. (2018). Process Mining and Robotic Process Automation: A Perfect Match. 16th International Conference on Business Process Management 2018, Industry Track Session, Sydney, Australia.Geyer-KlingebergJ.NakladalJ.BaldaufF.VeitF.201816th International Conference on Business Process Management 2018Industry Track Session, Sydney, AustraliaSearch in Google Scholar
Gilson, L., & Goldberg, C. (2015). So, What Is a Conceptual Paper? Group & Organization Management, 40(2), 127–130. doi: 10.1177/1059601115576425GilsonL.GoldbergC.2015So, What Is a Conceptual Paper?40212713010.1177/1059601115576425Open DOISearch in Google Scholar
Gudanowska, A. E., & Kononiuk, A. (Eds). (2020). Uwarunkowania ucyfrowienia procesów produkcji i wzrostu kompetencji cyfrowych społeczeństwa [The conditions for the digitisation of production processes and the growth of digital competence in society]. Białystok, Poland: Oficyna Wydawnicza Politechniki Białostockiej. doi: 10.24427/978-83-66391-23-9.GudanowskaA. E.KononiukA.(Eds).2020[The conditions for the digitisation of production processes and the growth of digital competence in society].Białystok, PolandOficyna Wydawnicza Politechniki Białostockiej10.24427/978-83-66391-23-9Open DOISearch in Google Scholar
Gudanowska, A. E. (2017). Transformation towards Industry 4.0-identification of research trends and aspect of necessary competences in the light of selected publications. Research in Logistics & Production, 7(5), 431–441. doi: 10.21008/j.2083-4950.2017.7.5.4GudanowskaA. E.2017Transformation towards Industry 4.0-identification of research trends and aspect of necessary competences in the light of selected publications7543144110.21008/j.2083-4950.2017.7.5.4Open DOISearch in Google Scholar
Halicka, K. (2020). Technology Selection Using the TOPSIS Method. Foresight and STI Governance, 14(1), 85–96. doi: 10.17323/2500-2597.2020.1.85.96HalickaK.2020Technology Selection Using the TOPSIS Method141859610.17323/2500-2597.2020.1.85.96Open DOISearch in Google Scholar
Hallikainen, P., Bekkhus, R., & Pan, S. L. (2018). How Opuscapita used internal RPA capabilities to offer services to clients. MIS Quarterly Executive, 17(1), 41–52.HallikainenP.BekkhusR.PanS. L.2018How Opuscapita used internal RPA capabilities to offer services to clients1714152Search in Google Scholar
Herbert, I. P. (2016). How students can combine earning with learning through flexible business process sourcing: a proposition. Loughborough, United Kingdom: Loughborough University.HerbertI. P.2016Loughborough, United KingdomLoughborough UniversitySearch in Google Scholar
Hofbauer, G., & Sangl, A. (2019). Blockchain Technology and Application Possibilities in Digital Transformation of Transaction Processes. Forum Scientiae Oeconomia, 7(4), 25–40, doi: 10.23762/fso_Vol7_no4_2HofbauerG.SanglA.2019Blockchain Technology and Application Possibilities in Digital Transformation of Transaction Processes74254010.23762/fso_Vol7_no4_2Open DOISearch in Google Scholar
Holder, C., Khurana, V., Harrison, F., & Jacobs, L. (2016). Robotics and law: Key legal and regulatory implications of the robotics age. Computer Law and Security Review, 32(3), 383–402. doi: 10.1016/j.clsr.2016.03.001HolderC.KhuranaV.HarrisonF.JacobsL.2016Robotics and law: Key legal and regulatory implications of the robotics age32338340210.1016/j.clsr.2016.03.001Open DOISearch in Google Scholar
IEEE Guide for Terms and Concepts in Intelligent Process Automation (2017). IEEE Std 2755-2017, 1–16.2017IEEE Std 2755-2017,116Search in Google Scholar
Ivančić, L., Vugec, D. S., & Vuksic, V. B. (2019). Robotic Process Automation: Systematic Literature Review. Business Process Management: Blockchain and Central and Eastern Europe Forum, Springer, 280–295.IvančićL.VugecD. S.VuksicV. B.2019Robotic Process Automation: Systematic Literature ReviewSpringer28029510.1007/978-3-030-30429-4_19Search in Google Scholar
Ivanov, S. (2017). Robonomics — principles, benefits, challenges, solutions. Yearbook of Varna University of Management, 10, 283–293.IvanovS.2017Robonomics — principles, benefits, challenges, solutions10283293Search in Google Scholar
Jurczuk, A. (2019). Wieloaspektowa identyfikacja i typologia źródeł niespójności procesów biznesowych [Multifaceted identification and typology sources of business process inconsistencies sources]. Białystok, Poland: Oficyna Wydawnicza Politechniki Białostockiej. doi: 10.24427/978-83-65596-93-2JurczukA.2019[Multifaceted identification and typology sources of business process inconsistencies sources]Białystok, PolandOficyna Wydawnicza Politechniki Białostockiej10.24427/978-83-65596-93-2Open DOISearch in Google Scholar
Khramov, D. (2018). Robotic and machine learning: how to help support to process customer tickets more effectively. Bachelor's thesis. Helsinki, Finland: Metropolia University of Applied Sciences.KhramovD.2018Bachelor's thesis.Helsinki, FinlandMetropolia University of Applied SciencesSearch in Google Scholar
Kirkwood, G. (2019). Seven predictions for robotic process automation (RPA) in 2020. Retrieved from https://industryeurope.com/sectors/automationandrobotics/7-predictions-for-robotic-process-automation-rpa-in-2020/KirkwoodG.2019Retrieved from https://industryeurope.com/sectors/automationandrobotics/7-predictions-for-robotic-process-automation-rpa-in-2020/Search in Google Scholar
Kobayashi, T., Arai, K., Imai, T., & Sato, H. (2019). Communication Robot for Elderly based on Robotic Process Automation. IEEE 43rd Annual Computer Software and Applications Conference (COMPSAC), Milwaukee, United States, 251–256. doi: 10.1109/COMPSAC.2019.10215KobayashiT.AraiK.ImaiT.SatoH.2019IEEE 43rd Annual Computer Software and Applications Conference (COMPSAC)Milwaukee, United States25125610.1109/COMPSAC.2019.10215Open DOISearch in Google Scholar
Krotov, V. (2019). Predicting the Future of Disruptive Technologies: The Method of Alternative Histories. Harvard Business Publishing.KrotovV.2019Harvard Business Publishing10.1016/j.bushor.2019.07.003Search in Google Scholar
Kot, M., & Leszczyński, G. (2019). Development of intelligent agents through collaborative innovation. Engineering Management in Production and Services, 11(3), 29–37. doi: 10.2478/emj-2019-0018KotM.LeszczyńskiG.2019Development of intelligent agents through collaborative innovation113293710.2478/emj-2019-0018Open DOISearch in Google Scholar
Kripalani, N. (2019). Trends 2020: Five Robotic Process Automation (RPA) predictions for the coming year. Dataquest India. Retrieved from https://www.dqindia.com/trends-2020-five-robotic-process-automation-rpa-predictions-coming-year/KripalaniN.2019Trends 2020: Five Robotic Process Automation (RPA) predictions for the coming yearRetrieved from https://www.dqindia.com/trends-2020-five-robotic-process-automation-rpa-predictions-coming-year/Search in Google Scholar
Krykavskyy, Y., Pokhylchenko, O., & Hayvanovych, N. (2019). Supply chain development drivers in Industry 4.0 in Ukrainian enterprises. Oeconomia Copernicana, 10(2), 273–290. doi: 10.24136/oc.2019.014KrykavskyyY.PokhylchenkoO.HayvanovychN.2019Supply chain development drivers in Industry 4.0 in Ukrainian enterprises10227329010.24136/oc.2019.014Open DOISearch in Google Scholar
Kudlak, L. (2019). Don’t underestimate the power of robotic process automation. Will the Age of Ultron come to our world? Retrieved from: https://medium.com/tech4planet/dont-underestimate-the-power-of-robotic-process-automation-8ffb8262d62fKudlakL.2019Retrieved from: https://medium.com/tech4planet/dont-underestimate-the-power-of-robotic-process-automation-8ffb8262d62fSearch in Google Scholar
Lacity, M., Willcocks, L. P., & Craig, A. (2015). Robotic process automation at Telefonica O2. MIS Quarterly Executive, 15(1), 4.LacityM.WillcocksL. P.CraigA.2015Robotic process automation at Telefonica O21514Search in Google Scholar
Lacity, M. Willcocks, L. P., & Craig, A. (2015). Robotic process automation: mature capabilities in the energy sector. The Outsourcing Unit Working Research Paper Series. London, United Kingdom: The London School of Economics and Political Science.LacityM.WillcocksL. P.CraigA.2015Robotic process automation: mature capabilities in the energy sectorLondon, United KingdomThe London School of Economics and Political ScienceSearch in Google Scholar
Lacity, M., Khan, S., & Carmel, E. (2016). Employing US military families to provide business process outsourcing services: a case study of impact sourcing and reshoring. Communications of the Association for Information Systems, 39, 9. doi: 10.17705/1CAIS.03909LacityM.KhanS.CarmelE.2016Employing US military families to provide business process outsourcing services: a case study of impact sourcing and reshoring39910.17705/1CAIS.03909Open DOISearch in Google Scholar
Lacity, M., Willcocks, L. P., & Craig, A. (2016). Robotizing global financial shared services at royal DSM. The Outsourcing Unit Working Research Paper Series.LacityM.WillcocksL. P.CraigA.2016The Outsourcing Unit Working Research Paper Series.Search in Google Scholar
Lacity, M., & Willcocks, L. P. (2016). A new approach for automating services. MIT Sloan Management Review. Retrieved from http://eprints.lse.ac.uk/68135/1/Willcocks_New%20approach_2016.pdfLacityM.WillcocksL. P.2016A new approach for automating servicesRetrieved from http://eprints.lse.ac.uk/68135/1/Willcocks_New%20approach_2016.pdfSearch in Google Scholar
Lacity, M., Willcocks, L. P., & Craig, A. (2017). Service automation: cognitive virtual agents at SEB bank. Retrieved from http://www.umsl.edu/~lacitym/LSEOUWP1701.pdfLacityM.WillcocksL. P.CraigA.2017Retrieved from http://www.umsl.edu/~lacitym/LSEOUWP1701.pdfSearch in Google Scholar
Le Clair, C. (2018). The Forrester WaveTM: robotic process automation. Forrester.Le ClairC.2018ForresterSearch in Google Scholar
Leopold, H., van der Aa, H., & Reijers, H. A. (2018), Identifying candidate tasks for robotic process automation in textual process descriptions. Enterprise, Business-Process and Information Systems Modeling, 318, 67–81. doi: 10.1007/978-3-319-91704-7_5LeopoldH.van der AaH.ReijersH. A.2018Identifying candidate tasks for robotic process automation in textual process descriptions318678110.1007/978-3-319-91704-7_5Open DOISearch in Google Scholar
Madakam, S., Holmukhe, R. M., & Jaiswal, D. K. (2019). The future digital work force: Robotic Process Automation (RPA). Journal of Information Systems and Technology Management, 16. doi: 10.4301/S1807-1775201916001MadakamS.HolmukheR. M.JaiswalD. K.2019The future digital work force: Robotic Process Automation (RPA)1610.4301/S1807-1775201916001Open DOISearch in Google Scholar
Mendling, J., Decker, G., Hull, R., Reijers, H. A., & Weber, I. (2018). How do Machine Learning, Robotic Process Automation, and Blockchains Affect the Human Factor in Business Process Management? Communications of the Association for Information Systems, 43(1), 297–320. doi: 10.17705/1CAIS.04319MendlingJ.DeckerG.HullR.ReijersH. A.WeberI.2018How do Machine Learning, Robotic Process Automation, and Blockchains Affect the Human Factor in Business Process Management?43129732010.17705/1CAIS.04319Open DOISearch in Google Scholar
Nosalska, K., & Mazurek, G. (2019). Marketing principles for Industry 4.0 — a conceptual framework. Engineering Management in Production and Services, 11(3), 9–20. doi: 10.2478/emj-2019-0016NosalskaK.MazurekG.2019Marketing principles for Industry 4.0 — a conceptual framework11392010.2478/emj-2019-0016Open DOISearch in Google Scholar
Quinn, M., & Strauss, E. (2018). The Routledge Companion to Accounting Information Systems. Abingdon, United Kingdom: Routledge.QuinnM.StraussE.2018Abingdon, United KingdomRoutledge10.4324/9781315647210Search in Google Scholar
Romão, M., Costa, J., & Costa, C. J. (2019). Robotic Process Automation: A case study in the Banking Industry. 14th Iberian Conference on Information Systems and Technologies (CISTI), Coimbra, Portugal.RomãoM.CostaJ.CostaC. J.201914th Iberian Conference on Information Systems and Technologies (CISTI)Coimbra, Portugal10.23919/CISTI.2019.8760733Search in Google Scholar
Santos, F., Pereira, R., & Vasconcelos, J. B. (2019). Toward robotic process automation implementation. Business Process Management Journal, 3(1). doi: 10.1108/BPMJ-12-2018-0380SantosF.PereiraR.VasconcelosJ. B.2019Toward robotic process automation implementation3110.1108/BPMJ-12-2018-0380Open DOISearch in Google Scholar
Seibt, J., & Vestergaard, C. (2018). Fair Proxy Communication: Using Social Robots to Modify the Mechanisms of Implicit Social Cognition. Research Ideas and Outcomes, 4. doi: 10.3897/rio.4.e31827SeibtJ.VestergaardC.2018Fair Proxy Communication: Using Social Robots to Modify the Mechanisms of Implicit Social Cognition410.3897/rio.4.e31827Open DOISearch in Google Scholar
Sibalija, T., & Jovanović, S., & Đurić, J. (2018). Robotic Process Automation: Overview and opportunities. International Journal Advanced Quality, 46(3–4), 33–39.SibalijaT.JovanovićS.ĐurićJ.2018Robotic Process Automation: Overview and opportunities463–43339Search in Google Scholar
Siderska, J., & Jadaan, K. S. (2018). Cloud manufacturing: a service-oriented manufacturing paradigm. A review paper. Engineering Management in Production and Services, 10(1), 22–31. doi: 10.1515/emj-2018-0002SiderskaJ.JadaanK. S.2018Cloud manufacturing: a service-oriented manufacturing paradigm. A review paper101223110.1515/emj-2018-0002Open DOISearch in Google Scholar
Sobczak, A. (2018). Robotyzacja procesów biznesowych – stan obecny i perspektywy rozwoju. Przegląd Organizacji, 10, 52–61. doi: 10.33141/po.2018.10.07SobczakA.2018Robotyzacja procesów biznesowych – stan obecny i perspektywy rozwoju10526110.33141/po.2018.10.07Open DOISearch in Google Scholar
Szpilko, D. (2020). Foresight as a Tool for the Planning and Implementation of Visions for Smart City Development. Energies, 13(7), 1782. doi: 10.3390/en13071782SzpilkoD.2020Foresight as a Tool for the Planning and Implementation of Visions for Smart City Development137178210.3390/en13071782Open DOISearch in Google Scholar
Śliż, P. (2019). Robotization of Business Processes and the Future of the Labor Market in Poland – Preliminary Research. Organization and Management, 2(185), 67–79.ŚliżP.2019Robotization of Business Processes and the Future of the Labor Market in Poland – Preliminary Research21856779Search in Google Scholar
Ślusarczyk, B. (2018). Industry 4.0 – Are we ready? Polish Journal of Management Studies, 17(1), 232–248. doi: 10.17512/pjms.2018.17.1.19ŚlusarczykB.2018Industry 4.0 – Are we ready?17123224810.17512/pjms.2018.17.1.19Open DOISearch in Google Scholar
Taulli, T. (2019). RPA (Robotic Process Automation): What's In Store For 2020? Forbes. Retrieved from https://www.forbes.com/sites/tomtaulli/2019/12/13/rpa-robotic-process-automation--whats-in-store-for-2020/#4fd8a12171deTaulliT.2019Retrieved from https://www.forbes.com/sites/tomtaulli/2019/12/13/rpa-robotic-process-automation--whats-in-store-for-2020/#4fd8a12171deSearch in Google Scholar
Tian, Z. (2018). RPA + data analytics = an unprecedented force for digital transformation, PwC. Retrieved from https://www.pwc.ch/en/insights/digital/rpa-data-analytics-an-unprecedented-force-for-digital-transformation.htmlTianZ.2018Retrieved from https://www.pwc.ch/en/insights/digital/rpa-data-analytics-an-unprecedented-force-for-digital-transformation.htmlSearch in Google Scholar
Tornbohm, C., & Dunie, R. (2017). Market Guide for Robotic Process Automation Software, Gartner, Stamford. Retrieved from https://www.gartner.com/en/documents/3835771/market-guide-for-robotic-process-automation-softwareTornbohmC.DunieR.2017Retrieved from https://www.gartner.com/en/documents/3835771/market-guide-for-robotic-process-automation-softwareSearch in Google Scholar
van der Aalst, W. M. P., Bichler, M., & Heinzl, M. (2018). Robotic Process Automation. Business & Information System Engineering, 60(4), 269–272. doi: https://doi.org/10.1007/s12599-018-0542-4van der AalstW. M. P.BichlerM.HeinzlM.2018Robotic Process Automation604269272https://doi.org/10.1007/s12599-018-0542-410.1007/s12599-018-0542-4Search in Google Scholar
Vedder, R., & Guynes, C. S. (2016). The Challenge Of Bot-sourcing. The Review of Business Information Systems, 20(1), 1–4. doi: 10.19030/rbis.v20i1.9677VedderR.GuynesC. S.2016The Challenge Of Bot-sourcing2011410.19030/rbis.v20i1.9677Open DOISearch in Google Scholar
Willcocks, L., Lacity, M., & Craig, A. (2017). Robotic process automation: strategic transformation lever for global business services? Journal of Information Technology, 7(1), 17–28. doi: 10.1057/s41266-016-0016-9WillcocksL.LacityM.CraigA.2017Robotic process automation: strategic transformation lever for global business services?71172810.1057/s41266-016-0016-9Open DOISearch in Google Scholar
Winkowska, J., Szpilko, D., & Pejić, S. (2019). Smart city concept in the light of the literature review. Engineering Management in Production and Services, 11(2), 70–86. doi: 10.2478/emj-2019-0012WinkowskaJ.SzpilkoD.PejićS.2019Smart city concept in the light of the literature review112708610.2478/emj-2019-0012Open DOISearch in Google Scholar