Organizational Communication and Conflict Management Systems

Amason, A.C. (1996) ‘Distinguishing the Effects of Functional and Dysfunctional Conflict on Strategic Decision making: Resolving a Paradox for Top Management Teams’, Academy of Management Journal, Vol. 39, pp. 123-148.10.2307/256633Search in Google Scholar

Aula, P. (2000) Johtamisen kaaos vai kaaoksen johtaminen? [Chaos of leadership or leadership of chaos?], Juva, Finland: WSOY.Search in Google Scholar

Aula, P. (1999) Organisaation kaaos vai kaaoksen organisaatio? Dynaamisen organisaatioviestinnän teoria [Chaos of organization or organization of chaos? Theory of dynamic organizational communication], Helsinki, Finland: Loki-Kirjat.Search in Google Scholar

Aula, P. (1996) ‘Chaos and the Double Function of Communication’, Studies of Nonlinear Phenomena in Life Science, Vol. 5, pp. 191-206.10.1142/9789812830005_0010Search in Google Scholar

Aula, P., and Mantere, S. (2008) Strategic Reputation Management: Toward a Company of Good. New York: Routledge.Search in Google Scholar

Aula P., and Siira, K. (2007) ‘Towards Social Complexity View on Conflict, Communication and Leadership’, in Hazy, J.K., Goldstein, J.A., and Lichtenstein, B.B. (eds.) Complex Systems Leadership Theory. Boston, MA, :ISCE Publishing, pp. 367-384.Search in Google Scholar

Bendersky, C. (2003) ‘Organizational Dispute Resolution Systems: A Complementaries Model’, Academy of Management, Vol. 28 No. 4, pp. 643-656.Search in Google Scholar

von Bertalanffy, L. (1951) ‘General System Theory: A New Approach to Unity of Science’, Human Biology, Vol. 23, pp. 303-361.Search in Google Scholar

Boulding, K. (1956) ‘General System Theory: The Skeleton of Science’, General Systems [Yearbook of the Society for the Advancement of General Systems Theory], Vol. 1, pp. 11-17.10.1287/mnsc.2.3.197Search in Google Scholar

Bowman, J., and Targowski, A. (1987) ’Modeling the Communication Process: The Map is not the Territory’, Journal of Business Communication, Fall, pp. 21-34.10.1177/002194368702400402Search in Google Scholar

Bush, R.A., and Folger, J.P. (2005) The Promise of Mediation: The Transformative Approach to Conflict. San Francisco, CA.: John Wiley & Sons.Search in Google Scholar

Constantino, C.A., and Merchant, C.S. (1996) Designing Conflict Management Systems: A Guide to Creating Productive and Healthy Organizations. San Francisco, CA.: Jossey-Bass.Search in Google Scholar

De Dreu, C.K.W., van Dierendonck, D., and Dijkstra, M.T.M. (2004) ‘Conflict at Work and Individual Wellbeing’, International Journal of Conflict Management, Vol. 15(1), pp. 6-26.10.1108/eb022905Search in Google Scholar

Dolan, S.I., Garcia, S., and Auerbach, A. (2003) ‘Understanding and Managing Chaos in Organizations’, International Journal of Management, Vol. 20 No. 1, pp. 23-35.Search in Google Scholar

Fairhurst, G.T. (2001) ‘Dualism in Leadership Research’, in Jablin, F.M., and Putnam, L.L. (eds.) The New Handbook of Organizational Communication: Advances in Theory, Research, and Methods. Thousand Oaks, CA: Sage, pp. 379-439.10.4135/9781412986243.n11Search in Google Scholar

Fiske, J. (1990) Introduction to Communication Studies. London: Routledge.Search in Google Scholar

Folger, J.P., Poole, M.S., and Stutman, R.K. (2005) Working Through Conflict: Strategies for Relationships, Groups, and Organizations. New York, NY: Pearson.Search in Google Scholar

Goldspink, C., and Kay, R. (2003) ‘Organizations as Self-organizing and Sustaining Systems: A Complex and Autopoietic Systems Perspective’, International Journal of General Systems, Vol. 32 No. 5, pp. 459-474.10.1080/0308107031000135017Search in Google Scholar

Gosline, A., Stallworth, L., Adams, M.C., Brand, N., Hallberlin, C.J., Houk, C.S., Lipsky, D.B., Lynch, J., Peace, N.E., Rowe, M., and Thomas, A. (2001) ‘Designing Integrated Conflict Management Systems: Guidelines for Practitioners And Decision Makers in Organizations’, Cornell Studies in Conflict and Dispute Resolution, No. 4, http://digitalcommons.ilr.cornell.edu/icrpubs/2/.Search in Google Scholar

Guetzkow, H., and Gyr, J. (1954) ‘An Analysis of Conflict in Decision-making Groups’, Human Relations, Vol. 7, pp. 367-381.10.1177/001872675400700307Search in Google Scholar

Hawes, L.C., and Smith, D.H. (1973) ‘A Critique of Assumptions Underlying the Study of Communication in Conflict’, Quarterly Journal of Speech, Vol. 59, pp. 423-425.10.1080/00335637309383192Search in Google Scholar

Hazy, J.K., Goldstein, J.A., and Lichtenstein, B.B. (2007) Complex Systems Leadership Theory. Boston, MA.: ISCE Publishing.Search in Google Scholar

Hazy, J.K., Goldstein, J.A., and Lichtenstein, B.B. (2007) ‘Complex Systems Leadership Theory: An Introduction’, in Hazy, J.K., Goldstein, J.A., and Lichtenstein, B.B. (eds.) Complex Systems Leadership Theory. Boston, MA: ISCE Publishing, pp. 1-13.Search in Google Scholar

Hughes, S.H. (2004) ‘Understanding Conflict in a Postmodern World’, Marquette Law Review, Vol. 4, pp. 681-690.Search in Google Scholar

Jehn, K.A. (1997) ‘A Qualitative Analysis of Conflict Types and Dimensions of Organizational Groups’, Administrative Science Quarterly, Vol. 42, pp. 530-557.10.2307/2393737Search in Google Scholar

Jordan, T. (2005) Behöver din organisation utveckla sitt konflikthanteringssystem? [Does your organization need to develop its conflict management system?] Retrieved October 1, 2008, http://arbetsplatskonflikt.av.gu.se/4firm/42khs.pdf/.Search in Google Scholar

Jones, W. (2003) ‘Complex adaptive systems’, in Burgess, G., and Burgess, H. (eds.) Beyond Intractability. Conflict Research Consortium, University of Colorado, Boulder. Retrieved March 12, 2007, http://www.beyondintractability.org/essay/complex_adaptive_systems/.Search in Google Scholar

Lansing, J.S. (2003) ‘Complex Adaptive Systems’, Annual Review of Anthropology, Vol. 32, pp. 183-204.10.1146/annurev.anthro.32.061002.093440Search in Google Scholar

Lewicki, R.J., Weiss, S.E., and Lewin, D. (1992) ‘Models of Conflict, Negotiation and Third Party Intervention: A Review and Synthesis’, Journal of Organizational Behavior, Vol. 13 No. 3, pp. 209-252.10.1002/job.4030130303Search in Google Scholar

Lipsky, D.B., and Seeber, R.L. (2006) ‘Managing Organizational Conflicts’, in J.G. Oetzel and S. Ting-Toomey (eds.) The Sage Handbook of Conflict Communication: Integrating Theory, Research, and Practice. Thousand Oaks, CA: Sage, pp. 359-390.10.4135/9781412976176.n13Search in Google Scholar

Lipsky, D.B., Seeber, R.L., and Fincher, R.D. (2003) Emerging Systems for Managing Workplace Conflict: Lessons from American Corporations for Managers and Dispute Resolution Professionals. San Francisco, CA: Jossey-Bass.Search in Google Scholar

Littlejohn, S. (1978) Theories of Human Communication. Columbus, OH: Charles E. Merrill Publishing.Search in Google Scholar

Lorenz, E.N. (1972) ‘Predictability: Does the Flap of Butterfly’s Wing in Brazil set off a Tornado in Texas?’, paper presented at the meeting of American Association for the Advancement of Science, in Lorenz, E.N. (1993), The Essence of Chaos, University of Washington Press, Seattle, WA, pp. 181-184.Search in Google Scholar

Lorenz, E.N. (1993) The Essence of Chaos. Seattle, WA: University of Washington Press.10.4324/9780203214589Search in Google Scholar

Meyer, S. (2004) ‘Organizational Response to Conflict: Future Conflict and Work Outcomes’, Social Work Research, Vol. 28(3), pp. 183-190.10.1093/swr/28.3.183Search in Google Scholar

Miller, G.R. (1974) ‘Epilogue’, in Miller, G.R., and Simons, H.W. (eds.) Perspectives on Communication in Social Conflict. Englewood Cliffs, NJ: Prentice Hall, pp. 206-220.Search in Google Scholar

Mumby, D.K. (2006) ‘Organizational Communication’, in G. Ritzer (ed.) The Encyclopedia of Sociology. Blackwell Publishing.10.1002/9781405165518.wbeoso018Search in Google Scholar

Nemeth, C.J., Personnaz, B., Personnaz, M., and Goncalo, J.A. (2004) ‘The Liberating Role of Conflict in Group Creativity: A Study in Two Countries’, European Journal of Social Psychology, Vol. 34, pp. 365-374.10.1002/ejsp.210Search in Google Scholar

Nicotera, A.M., and Dorsey, L.K. (2006) ‘Individual and Interactive Processes in Organizational Conflict’, in Oetzel, J.G., and S. Ting-Toomey (eds.) The Sage Handbook of Conflict Communication: Integrating Theory, Research, and Practice. Thousand Oaks, CA: Sage, pp. 293-325.10.4135/9781412976176.n11Search in Google Scholar

O’Sullivan, T., Hartley, J., Saunders, D., Montgomery, M., and Fiske, J. (1994) Key Concepts in Communication and Cultural Studies. London: Routledge.Search in Google Scholar

Pinkley, R.L. (1990) ‘Dimensions of Conflict Frame: Disputant Interpretations of Conflict’, Journal of Applied Psychology, Vol. 75, pp. 117-126.10.1037/0021-9010.75.2.117Search in Google Scholar

Putnam, L.L. (2006) ‘Definitions and Approaches to Conflict and Communication’, in Oetzel, J.G., and Ting-Toomey, S. (eds.) The Sage Handbook of Conflict Communication: Integrating Theory, Research, and Practice, Thousand Oaks, CA: Sage, pp. 1-32.10.4135/9781412976176.n1Search in Google Scholar

Putnam, L.L., and Boys, S. (2006) ‘Revisiting Metaphors of Organizational Communication’, in Clegg, S., Hardy, C., and Nord, W. (eds.) The Sage Handbook of Organizational Studies (2^nd ed.) London: Sage, pp. 541-576.10.4135/9781848608030.n19Search in Google Scholar

Putnam, L.L., and Poole, M.S. (1987) ‘Conflict and Negotiation’, in Jablin, F.M., Putnam, L.L., Roberts, K.H., and Porter, L.W. (eds.) Handbook of Organizational Communication: An Interdisciplinary Perspective. Newbury Park, CA: Sage, pp. 549-599.Search in Google Scholar

Rahim, M.A. (2002) ‘Toward a Theory of Managing Organizational Conflict’, The International Journal of Conflict Management, Vol. 13, No. 3, pp. 206-235.10.1108/eb022874Search in Google Scholar

Ruben, B.D. (1978) ‘Communication and Conflict: A System-theoretic Perspective’, The Quarterly Journal of Speech, Vol. 64, pp. 202-210.10.1080/00335637809383425Search in Google Scholar

Sarat, A.D. (1988) ‘The ‘New Formalism’ in Disputing and Dispute Processing’, Law and Society Review. Vol. 21 No. 3, pp. 695-715.Search in Google Scholar

Slaikeu, K.A., and Hasson, R.H. (1998) Controlling The Cost of Conflict: How to Design A System for Your Organization. San Francisco, CA: Jossey-Bass.Search in Google Scholar

Stacey, R.D. (2003) ‘Research Perspective: Organizations as Complex Responsive Processes of Relating’, Journal of Innovative Management, Vol. 8 No. 2, pp. 27-39.Search in Google Scholar

Stacey, R.D. (1991) The Chaos Frontier: Creative Strategic Control for Business. Melksham, Wiltshire: Butterworth-Heinemann.Search in Google Scholar

Thayer, L. (1978) ‘Viestinnän tutkimus: kritiikki ja kehitysnäkymät’ [Communication study: Critique and development scenario] in Erholm, E., and Åberg, L. (eds.) Viestinnän virtauksia [The Flows of Communications], Keuruu, Finland: Otava, pp. 15-43.Search in Google Scholar

Tjosvold, D. (2008) ‘The Conflict-positive Organization: it Depends Upon us’, Journal of Organizational Behavior, Vol. 29, pp. 19-28.10.1002/job.473Search in Google Scholar

Thomas, K.W., and Pondy, L.R. (1977) ‘Toward an ‘Intent’ Model of Conflict Management among Principal Parties’, Human Relations, Vol. 30, pp. 1089-1102.10.1177/001872677703001203Search in Google Scholar

Ury, W., Brett, J.M., and Goldberg, S.B. (1989) Getting Disputes Resolved: Designing Systems to Cut the Costs of Conflict. San Francisco, CA: Jossey-Bass.Search in Google Scholar

Walton, R.E., and McKersie, R.B. (1965) A Behavioral Theory of Labor Negotiation, New York: McGraw-Hill.Search in Google Scholar

Watson, C., and Hoffman, R. (1996) ‘Managers as Negotiators: A Test of Power Versus Gender as Predictors of Feelings, Behavior, and Outcomes’, Leadership Quarterly, Vol (7)1, pp. 63-85.10.1016/S1048-9843(96)90035-1Search in Google Scholar

Weick, K. (1995) Sensemaking in Organizations. Thousand Oaks, CA.: Sage.Search in Google Scholar